Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Executive Profile
Performance-focused leader eager to contribute dynamic program administration, human resource management and administrative operation skills to a progressive organization to maximize results.
Skill Highlights
  • Over 20 years experience in behavioral health field.
  • Comprehensive P&L, revenue and expense management background.
  • Managed budgets in excess of 8 million.
  • Proactively motivated teams, creating a collaborative environment conducive to achieving high levels of employee retention and job satisfaction.
  • Exceptional marketing and public relations experience. 
  • Effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and delivery of services.
  • Dynamic communication, presentation, relationship building and problem-solving abilities.
  • Excel at interacting with broad populations including senior management and  federal, state, local political stakeholders.
Core Accomplishments
  • Provide key start up direction for a 125 bed residential out of state program. Responsible for building renovation monitoring, sourcing and staffing of all departments, licensing and accreditation
  • Involved in over 5 expansion projects for different 3 companies.
  • Targeted and achieved a $600K federal HUD grant via relationship development with federal and state political leaders.
  • Awarded $120K charter school grant / start up grant.
  • Identified, pursued and was awarded a collaborative state and private $1 million contract to provide unique residential services.
  • Presented the "Key to the City" Buhl, Minnesota for social and economic contributions.  
  • Presented Sprit of KidsPeace Award 
Professional Experience
Executive Director State Of Michigan Ortonville, MN,

  • Applied sharp business acumen toward effectively spearheading organization startup.
  • Strategically defining new business development plans to creating cost-effective operating budgets.
  • Maintained full P&L responsibility for managing a 124-bed juvenile treatment facility including a charter school and oversaw director level program management, education, operations, finance, human resources and marketing with a total complement of 140 personnel and an annual operating budget of $5 million.
  • Exhibited solid leadership qualities in selecting, managing and retaining staff, while handling quality control, legal compliance and licensure requirements.
  • Reporting to the VP of Programs and the School of Board of Directors.
  • Director of Program Improvement/Business Development, National Headquarters Orefield, Pa.
  • Conducted comprehensive review and evaluation of the effectiveness of the entire organization and recommend actionable solutions to support program outcomes, reporting directly to the VP of Programs and the VP of Business Development.
  • .
Director of Program Improvement Community Teamwork Lowell, MA,
  • Conducted comprehensive review and evaluation of the effectiveness of the entire organization and recommend actionable solutions to support program outcomes.
  • Reporting directly to the VP of Programs and the VP of Business Development.
  • Built and established key relationships and liaised with all levels of personnel, state and federal agencies and clients.
  • Steered revenue enhancement and expense management supporting enterprise-wide operations, while improving measured quality and maintaining regulatory and legal compliance in all business units
  • Demonstrating exceptional project management abilities in achieving operational goals.Increased census by $130K annually by assisting a mid-western facility to expand program offerings.
Director of Residential Programs Hearst Communications Jackson, MS,
  • Contribute dynamic leadership skills in managing all aspects of a 100-bed behavioral disorder expansion program and an 80-bed sex offenders program, with over 130 staff members.
  • Managed and directed of a total of 160 beds.
  • Cost-effectively allocate and administer a $9 million budget.
  • Spearhead diverse administrative activities ranging from staffing, training and performance evaluation to workflow planning and policies/procedures development.
  • Reporting to the Sr. VP of Programs.
Assistant Program Director Dish Network Corporation Valrico, FL,
  • Hired to assist a 50 bed program expansion project. 
  • Directly led a 60 bed treatment center and implemented all programs, while developing and managing a $4 million budget.
  • Efficiently supervised a team of 45 staff, coordinated workflow, defined staffing requirements and assigned projects to optimize utilization of human capital and operational resources..
  • Applied project management and multitasking abilities in increasing trainings in Gang Awareness, Sex Offending Behavior.
Program Manager II Cornell Companies GEO Corp City, STATE,
  • Hired to revitalize a struggling and unsafe treatment center.
  • Responsible for 60 bed expansion project post stabilization.
  • Responsible for the overall operation and treatment oversight of the 80 bed treatment program.
  • Under limited supervision, manage facility personnel, residents, assets and budget.
  • Manage to the monthly line item budget in order to maintain fiscal budget.
Expected in
Bachelor of Science: Psychology and Administrative/Management Studies
Excelsior College - Albany, NY
Psychology and Administrative/Management Studies
Business Development,  Directing,  Manage Facility, Finance, Leadership Skills, Legal Compliance, Managing, Marketing, New Business Development,  Policy and Procedure Development, Program Management, Project Management,  Quality Control, Regulatory Affairs, Multimillion-dollar P&L Management, Operations Start-Up, Organizational Restructure and Change, Public Relations,
Additional Information
VOLUNTEER Monroe County Woman's Shelter, Responsibility - Community Outreach and Education, Stroudsburg, Pa

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