Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Experienced leader with broad expertise in managing the details required for the development and day-to-day operations of a higher education center. Focused on delivering decisive, forward-thinking and positive team leadership to enable production success with effective workflow for the execution of meeting and event services and on-site academic programming at multiple locations. Strategically plans based on the needs of a variety of clients and able to build bridges of communication between clients and various vendors and service staff.

  • Leadership
  • General management
  • Operations management
  • Staff training and development
  • Conference & event planning
  • Instructional technology implementation
  • Adult & higher education
  • Facilities planning
  • Curriculum development
  • College level instruction
  • Budgeting
  • Customer relations
  • Contract Management
  • Data collection and analysis
Work History
EXECUTIVE DIRECTOR, 11/2017 - Current
State Of Oregon Parkdale, OR,
  • Direct activities for two higher education centers; one in Harrisburg, PA and one in Philadelphia, PA
  • Work closely with organizational leadership, including board of directors and academic partners, to strategically affect direction of operations at each center
  • Develop and control budgets for each center, cumulatively managing almost three million dollars annually
  • Incorporate business development initiatives to bring in new clients and boost profits
  • Drive strategic improvements to enhance operational and organizational efficiencies
  • Foster work culture of collaboration and inclusion to increase morale and reduce turnover
  • Establish emergency and safety planning documentation and training for each location
ADJUNCT FACULTY, 10/2015 - 05/2018
Campbell University Raleigh, NC,
  • Adjunct faculty for Master of Strategic Leadership program
  • Facilitated the course "Leading Individuals and Teams" for several semesters. Course was offered all in-person and in a blended format of in-person and online
  • Taught part-time adult students
  • Attended various training opportunities through Elizabethtown College
  • Engaged students with insightful and compelling classroom discussion of topics relevant to course work to boost student learning and retention
  • Developed and kindled professional relationships with students to better communicate and enhance instruction
DIRECTOR, 10/2002 - 11/2017
Perficient Plano, TX,
  • Connected resources of fourteen state-owned universities and other private institutions to capital region by providing programs to enhance economic conditions and local workforce
  • Directed activities of Conference Services Manager and Continuing Education Manager; oversaw seven full-time staff
  • Promoted entrepreneurial delivery of high quality academic programs and conference center facilities in capital region
  • Developed new delivery systems and academic program opportunities that address education needs of under- served populations
  • Designed, implemented, and managed facilities required to support quality instruction and conferences
  • Managed fiscal resources to implement and maintain continuing education and conference services
  • Focused teams on developing innovative and cutting-edge approaches at all levels with effective resource allocation and strategic planning
CONFERENCE & EVENTS MANAGER, 01/1998 - 10/2002
Cushman & Wakefield Morristown, NJ,
  • Scheduled, prepared, supported and operated Dixon University Center's conferencing, meeting, classroom, and catering support facilities for all non-credit events.
  • Maintained schedule of events.
  • Transferred all details, using a variety of communication methods, to each area that required that information - IT, facilities, catering.
  • Conducted quarterly inventories of all conference supplies.
  • Provided excellent customer service to all customers in order to maintain and grow business.
  • Developed and managed conference and events budget.
  • Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.
MASTER oF SCIENCE: Organizational Development And Leadership, Expected in 2008
Shippensburg University of Pennsylvania - Shippensburg, PA ,
BACHELOR OF SCIENCE: Elementary Education, Expected in 1993
Messiah College - Grantham, PA,
  • Planned, designed and executed the renovation of a higher education center in Harrisburg, PA and the opening of a higher education center in Philadelphia, PA.
  • Interviewed by public and local radio stations; Comcast Newsmakers and various media outlets to discussed adult education and conference service opportunities.
Harrisburg Regional Chamber of Commerce University Professional and Continuing Education Association (UPCEA) Association of Collegiate Conference and Events Directors - International (ACCED-I) Meeting Planners International - Middle Pennsylvania Chapter (MPMPI) InfoComm Capital Area Consortium for Higher Education (CACHE)

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School Attended

  • Shippensburg University of Pennsylvania
  • Messiah College

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