Multi-talented Executive Director consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.
Skills
Business analysis
Volunteer Management/Recruiting
Policy and Procedure Adherence
Performance Feedback
Team Leadership
Conflict Resolution
Program Leadership
Member Databases & CRM
Budgeting
Fundraising
Reporting and documentation
Event planning
Staff Management
Strategic Planning
Social media
Marketing
Business Management
Operations Management
Project Management
Team building
Volunteer Management
Nonprofit Management
Work History
Executive Director, 09/2017 - Current State Of Oregon – Toledo, OR,
Established personnel performance metrics to encourage efforts toward common goals.
Achieved regulatory compliance with no adverse audit findings for facilities, documentation compliance or safety.
Met with Senior Pastor and provided staff support to attain organizational goals.
Updated and maintained membership database on consistent basis.
Spearheaded successful business development initiatives aligned with company's strategy and core competencies.
Promoted mission of organization via successful community outreach and marketing strategies.
Collected and interpreted key metrics to determine which programs met desired outcomes or required further streamlining for success.
Provided exceptional services including counseling, case management, education and job training to diverse client base.
Monitored sales forecasts and projected financial planning for organization to achieve revenue goals.
Managed teams of 21 professionals focused on improving community and member initiatives.
Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
Worked closely with organizational leadership, including board of directors, to strategically affect direction of operations.
Store Manager, 05/2016 - 09/2017 Vera Bradley, Inc. – Wrentham, MA,
Analyzed and interpreted store trends to facilitate planning.
Created work schedules according to sales volume and number of employees.
Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Rotated merchandise and displays to feature new products and promotions.
Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Trained new hires for diverse jobs and kept employees up-to-date through frequent meetings.
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