Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Multi-talented Executive Director consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.

  • Business analysis
  • Volunteer Management/Recruiting
  • Policy and Procedure Adherence
  • Performance Feedback
  • Team Leadership
  • Conflict Resolution
  • Program Leadership
  • Member Databases & CRM
  • Budgeting
  • Fundraising
  • Reporting and documentation
  • Event planning
  • Staff Management
  • Strategic Planning
  • Social media
  • Marketing
  • Business Management
  • Operations Management
  • Project Management
  • Team building
  • Volunteer Management
  • Nonprofit Management
Work History
Executive Director, 09/2017 - Current
State Of Oregon Toledo, OR,
  • Established personnel performance metrics to encourage efforts toward common goals.
  • Achieved regulatory compliance with no adverse audit findings for facilities, documentation compliance or safety.
  • Met with Senior Pastor and provided staff support to attain organizational goals.
  • Updated and maintained membership database on consistent basis.
  • Spearheaded successful business development initiatives aligned with company's strategy and core competencies.
  • Promoted mission of organization via successful community outreach and marketing strategies.
  • Collected and interpreted key metrics to determine which programs met desired outcomes or required further streamlining for success.
  • Provided exceptional services including counseling, case management, education and job training to diverse client base.
  • Monitored sales forecasts and projected financial planning for organization to achieve revenue goals.
  • Managed teams of 21 professionals focused on improving community and member initiatives.
  • Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
  • Worked closely with organizational leadership, including board of directors, to strategically affect direction of operations.
Store Manager, 05/2016 - 09/2017
Vera Bradley, Inc. Wrentham, MA,
  • Analyzed and interpreted store trends to facilitate planning.
  • Created work schedules according to sales volume and number of employees.
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Rotated merchandise and displays to feature new products and promotions.
  • Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Trained new hires for diverse jobs and kept employees up-to-date through frequent meetings.
Assistant Manager, 06/2012 - 08/2014
Valvoline Instant Oil Change Farmington, MI,
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Monitored employee performance and developed improvement plans.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Coached team on effective upselling and cross-selling methods.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Junior Quality Analyst/Project Coordinator, 08/2009 - 08/2011
University Of Chicago City, STATE,
  • Documented and executed detailed test plans and test cases and summarized and logged audit findings for reporting purposes.
  • Liaised between quality control and other departments and contractors, providing project updates and consultation.
  • Managed and maintained business relationships across campus's
  • Coordinated several departmental user training sessions
  • Lead several departmental user training sessions
  • Lead several departmental software deployments
  • Supported senior project manager
  • Provided project management coordination
  • Planned various project meetings and events
Bachelor of Arts: , Expected in 04/2015
Sanford-Brown College - Tinley Park - Tinley Park, IL

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School Attended

  • Sanford-Brown College - Tinley Park

Job Titles Held:

  • Executive Director
  • Store Manager
  • Assistant Manager
  • Junior Quality Analyst/Project Coordinator


  • Bachelor of Arts

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