Executive Director/Assisted Living Administrator Resume Example Brookdale Senior Living

EXECUTIVE DIRECTOR/ASSISTED LIVING ADMINISTRATOR

Professional Summary

Experienced Executive Director/Assisted Living Administrator with over 13 years of experience in the Senior Living Industry. Strong leadership abilities, effective organizational skills, solid understanding of New Jersey State regulations and requirements. Proven ability to increase census, revenue customer satisfaction and compliance. Well-versed in the day to day operations, financial reporting, billing and accounting practices.

Work History

Executive Director/Assisted Living Administrator, 09/2016 to 05/2020Brookdale Senior Living, Wayne & Florham Park, NJ, New Jersey

Strategically planned the day-to-day administrative and operational functions for 105-bed facility, providing guidance, stability, leadership and motivation to over 95 employees across more than 6 departments.
Manage annual budget with up to $6M in revenue and control expenses to ensure positive EBITDARM growth YOY.
Exceeded annual revenue goals by more than $165K, with a NOI of $2.7M
Led community to achieve 100% occupancy and maintained a waiting list for more than 9 consecutive months.
Developed and Implemented a Business Develop initiative that increased census by 20% and improved community revenue.
Awarded and maintained Advanced Standing Designation from the Health Care Association of New Jersey (HCANJ), and had consistent deficiency-free surveys for 4 consecutive years.
Decreased company overtime from 6% to 1.3% in 7 months time through effective recruitment, scheduling, and labor allocations.
Develop annual operating and capital budget.
Review monthly financial statements, exercise appropriate cost control to meet budget, maximize profitability and minimize negative budget variances and deficits.
Oversee the admission process and execute residency agreements for all new admissions ensuring proper communication of our agreement and policies.
Educate team on all policies and procedures and ensure that the community is in compliance with NJ State regulations regarding Assisted Living Facilities.
Assists in developing and conducting service plan reviews with appropriate resident care team members and resident families.
Maintain a high degree of resident and staff satisfaction through quality services, prompt issue resolution, communication and follow-up.
Worked as an Administrator in the following communities: Brookdale Florham Park (9/2016-4/2019), Brookdale Wayne (4/2019-5/2020).

Senior Business Office Manager/Asst. Executive Dir, 08/2014 to 09/2016Brookdale Senior Living, Various, New Jersey

Worked as the Assistant Executive Director & Business Office Manager at Brookdale West Orange (2011-2014)
Worked as the Senior Assistant Executive Director & Business Office Manager (2014-2016) at various locations including: Brookdale Evesham, Brookdale Stafford, Brookdale Emerson, Brookdale Tewksbury etc.
Worked alongside the Executive Director to facilitate the daily operations of the community with tasks that include expense management, labor, sales & occupancy, regulatory and policy compliance and customer service.
Act as the community's contact for Human Resources related tasks, including recruiting, hiring, training, counseling and terminating of staff in accordance with company policies.
Conduct all new hire processes, including pre-employment requirements, onboarding paperwork, and coordination of training.
Facilitate monthly staff meetings and trainings and track associate compliance for scheduled and state mandated in-services.
Maintain all associate personnel files as well as their medical records, certifications and licenses, criminal background checks and I-9's.
Monitor staff timecards and process any payroll changes as needed.
Monitor resident accounts, process new move-ins, move-outs, credits, ancillary charges and other miscellaneous adjustments to accounts.
Handle any and all billing disputes, deposit resident payments, and handle all aspects of collections through various avenues.
Conduct sales calls, perspective resident visits and aide in business development.
Complete lease signings with all new residents and their families.
Process and code community invoices.
Perform month end processing and accruals.
Track and help monitor overtime
Generate reports for various departments and Executive Director either scheduled or as needed.

Education

Associate of Applied Science

Gibbs College - Livingston, NJ

High School Diploma

Wayne Hills High School - Wayne, NJ

Skills

New Jersey Certified Assisted Living Administrator
Certified Dementia Practitioner
CPR/AED Certified
Seasoned Administrator with more than 13 years of knowledge and experience in the senior living industry
Strong understanding of the New Jersey State Regulations for Assisted Living Communities
Solid Leadership
Financial Reports and Management
Comfortable interacting with State, Local, or other officials
Timely issue resolution

Customer Service
Microsoft Word/Excel/Power Point proficient
Strong communication skills
Detail-Oriented and organized
Account Receivable & Payable
Billing and Account Management
Relationship building, staff and resident retention
Team building and staff morale

Resume Overview

Companies Worked For:

Brookdale Senior Living

School Attended

Gibbs College
Wayne Hills High School

Job Titles Held:

Executive Director/Assisted Living Administrator
Senior Business Office Manager/Asst. Executive Dir

Degrees

Associate of Applied Science
High School Diploma

Executive Director/Assisted Living Administrator Resume Example

Resume Score: 80%

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