Committed business professional with 8 years of experience in Healthcare Management in Kingfisher, extremely active in the community, with well-established and deeply rooted PR. Outstanding communication and leadership skills. Conducts business operations with integrity and compassion. Knowledgeable in both state and federal long term care regulations. Skilled in projections, finance management, and highly adaptable to change.
Skills
Talent management and staffing
Compliance and regulations
Communications strategy
Budgeting and financial management
Team leadership, training and development
Outreach programs
Senior living management
Social work
Business Administration
Resident satisfaction
Quality control
Experience
08/2019 to Current
Executive DirectorThe Hoosier Environmental Council – Indianapolis, IN,
On site executive for all operations, acting as contact for all staff, residents, prospects, community organizations, government agencies and the public.
Manages budget and cash flow, maintains budget accountability, aggressively anticipates and minimizes negative budget variances and deficits.
Hires, trains, disciplines and terminates managerial employees Maintains all local, state, and federal licenses.
Maintains superior training for staff, ensuring that training programs are effectively executed.
Creates an environment for pride and quality among all staff, encouraging them to their highest potential.
Schedule, organize and conduct tours with prospective resident of independent and assisted living, memory care and skilled nursing.
Respond and follow-up with to all walk-ins, phone ins, mail-ins timely and appropriately.
Create, plan, and implement with Sales and Marketing Team and Program Director events to bring in prospective residents such as but not limited to: seminars, speakers, themed events, and family nights.
Develop and maintain a good working relationship with residents, families, and professional providers of care.
06/2017 to 08/2018
Area ManagerMarketsource – Wauwatosa, WI,
Represents the Agency in activities involving professional contacts with physicians, hospitals/facilities, senior living communities, professional associations, and similar health groups and institutions, to apprise them of the availability of the Agency’s Medicare services.
The Area Manager implements programs and protocols that provide improved home health care and/or hospice services.
The Area Manager is responsible for monitoring service provision through ongoing quality assurance sales calls with referral source contacts.
The Area Manager serves as a public awareness representative for the Agency and is responsible for public education relative to home health care and/or hospice services available through the Agency and payor sources.
The Area Manager is responsible for meeting and/or exceeding admission goals as set by their Division Manager with approval from Senior Management.
Conduct ongoing meetings with physicians, discharge planners and other applicable health professionals to monitor quality assurance issues, and to facilitate education regarding Medicare guidelines and Agency services and to stimulate admissions to the agency.
Implement new programs and protocols as provided by the company in order to provide higher quality client services, to improve internal and external communications, and to address concerns or problem areas raised by clients, families, physicians or other entities receiving services.
Meet or exceed admission goals as set forth by Division Manager.4.
Coordinate with physician offices and Agencies in obtaining physicians signature on orders, Medicare required addendums (Face-to-Face, Management and Evaluation, etc.), and other documents in a timely manner, including the delivery and picking up documents at physician offices per operating protocols and as needed.
Participate in community education functions, such as public speaking to civic/church groups, to provide education on home health and/or hospice services available through company as appropriate.
Participate in in-service education and personnel training as it relates to Agency services and programs, quality assurance, and community resources.
Education and Training
Expected in 06/2018
LNHA: OSBELTCA - OK, GPA:
Expected in 04/2016
MBA MHA: WGU - Kansas, GPA:
Expected in 05/2014
BS: Healthcare Administration SWOSU - OK, GPA:
Activities and Honors
Planned, scripted, and emceed numerous events including but not limited to: The Distinguished Young Woman Pageant-Kingfisher County 2015-2019, Relay For Life-Kingfisher County, Outrun Child Abuse 5k-Kingfisher County
I have a strong community presence as a business owner, former social worker, public speaker, and advocate. I serve on several local boards and have very close working relationships with all local clinicians, first responders, judicial staff, social workers, business owners, and political personnel.
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