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Executive Director Resume Example

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Iris MPereyra
Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Hardworking and motivated with 4 years of experience and record of success in sales Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

Skills
  • Project management
  • Marketing
  • Sales Techniques
  • Staff development
  • Workforce Management
  • Issue and conflict resolution
  • Systems and automation applications
  • Basic math
  • Multitasking
  • Salesforce Management
  • Brand management
Experience
Company Name | City, StateExecutive Director07/2020 - 08/2021
  • Planned and implemented strategies to increase funding through various approaches.
  • Cultivated positive corporate image by developing partnerships with media, business and community groups.
  • Improved training to reduce knowledge gaps and eliminate performance roadblocks.
  • Strengthened company business by leading implementation of new projects and procedures.
  • Recruited, hired and trained employees on operations and performance expectations.
  • Balanced organizational and employee needs when developing fair and equitable human resources policies.
  • Organized and oversaw capital improvement projects to maintain business viability.
  • Revitalized business plans and realigned company objectives to increase overall profits.
  • Oversaw strategic business decision-making to develop, enhance and enforce business mission.
  • Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
  • Recruited and hired talented professionals with drive and dynamic skills to build success within organization.
  • Established new workflow and employee training processes to improve operational efficiency.
  • Provided organizational leadership to over 20 professionals.
  • Interfaced with clients to discuss budget allocation to determine project scope.
Company Name | City, StateChick-fil-A 08/2019 - 07/2020
  • Completed side tasks by restocking condiments and cleaning refrigerators.
  • Processed transactions and made change for cash payments or accepted credit cards, debit cards and gift cards.
  • Carefully maintained proper sanitation, health and safety standards in work areas following practices and company requirements.
  • Completed opening, closing and shift change tasks following company guidelines.
Company Name | City, StateAssistant Manager of Operations07/2018 - 07/2019
  • Built schedules, tracked hourly employee time and completed bi-weekly payroll for [Number] employees.
  • Coached employees to work together to carry out daily functions and meet service objectives.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Motivated employee performance and satisfaction through fair evaluation, process review and mentoring.
  • Directed team members to provide exceptional service to all guests and vendors, maintaining professional relationship of established business.
  • Led daily meetings with staff members to identify areas of focus, cover policy changes and facilitate positive communication.
  • Helped to coordinate and optimize all areas of operations for business with $1,900in annual revenue.
  • Authored and submitted monthly reports outlining operational metrics such as senior leadership and aid in key decision making.
  • Scheduled staff to assign shifts, meet daily operational needs and achieve productivity goals.
  • Recruited, hired and evaluated 5 qualified personnel resulting in top-notch operations and customer satisfaction.
Education and Training
Brunswick High School | City, StateHigh School Diploma05/2010
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Resume Overview

School Attended

  • Brunswick High School

Job Titles Held:

  • Executive Director
  • Chick-fil-A
  • Assistant Manager of Operations

Degrees

  • High School Diploma

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