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Executive Director Resume Example

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EXECUTIVE DIRECTOR
Professional Summary

Experienced Non-Profit Executive Director offering expertise in community and member relations and program management. Ready to leverage 20+ years of work and volunteering experience in non-profit organizations to coordinate programming, implement strategic outreach, boost membership, and increase contribution base of the Illinois Symphony Orchestra and its educational programs.

Skills
  • Non-Profit Business Management
  • Operations Management
  • Program Leadership
  • Strategic Planning
  • Member, Staff, and Community Relations
  • Staff Management
  • Member Databases
  • Fundraising
  • Social media
  • Grant writing
  • Marketing
Work History
Executive Director, 01/2019 to Current
Sangamon Valley Youth Symphony – Springfield, Illinois
  • Coordinated all details related to auditions, rehearsals, and performances including creating season calendar, rehearsal and concert schedules, securing venues, and preparations for performances.
  • Regularly communicated with and coordinated meeting the needs of families, musicians, and instructors, including communications regarding the season and resolving any concerns.
  • Identified and implemented improvements to enhance operational and organizational efficiencies including registration procedures, tuition payment, and digital files.
  • Created program and promotional materials and distributed through social media, website, and print media to the public and to members.
  • Identified and exercised appropriate cost control to meet budget restrictions and maximize efficient use of funds.
  • Identified and secured new sponsors and advertisers for the organization, updated and improved sponsor and advertiser structuring.
  • Updated and maintained membership and donor databases.
  • Maintained income spreadsheets.
  • Identified, wrote, and submitted grants relevant to the organization.
  • Assessed, updated, and improved previous fundraising strategies for effectiveness and implemented improved ones.
  • Identified and implemented opportunities for community outreach for youth musicians to participate in.
  • Fostered culture of collaboration and inclusion with and between staff and musicians and with Board of Directors.
Customer Service Representative, 05/2016 to 01/2019
YMCA – Springfield, Illinois
  • Liaised with customers, management, and team members to better understand customer needs and recommend appropriate solutions.
  • Entered customer data and interaction details in YMCA database to track members, document program registration and participation.
  • Fielded member questions regarding all aspects of YMCA operations.
  • Trained new employees on procedures and data entry/database.
  • Offered advice and assistance to members, paying attention to special needs or wants.
  • Cultivated customer loyalty, promoted repeat customers, and improved sales through engaging members and educating members on promotions.
  • Recommended YMCA offerings to customers based on needs, thoroughly explaining options and details.
  • Maintained customer satisfaction, focused on addressing customer needs and resolving concerns.
  • Performed administrative duties such as database projects, filing, and inventory.
Licensed Clinical Professional Counselor, 11/2008 to 03/2015
Independent Contractor – Normal, IL
  • Guided clients in effective therapeutic exercises integrated from CognitiveBehavior Therapy and Dialectical Behavior Therapy (DBT).
  • Used [Type] methodologies to help patients during therapy sessions.
  • Encouraged patients to discuss experiences in group and individual settings.
  • Applied array of different methodologies to assist patients with therapy.
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.
  • Mediated conflicts within families to clarify and resolve underlying issues.
  • Delivered client assessments for those struggling with addiction or relationship issues and implemented strategies based on client needs.
  • Ran individual therapy and family therapy sessions for children ages [Number] to [Number].
  • Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
  • Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments.
  • Prescribed and monitored psychiatric medications and recommended clinical interventions when needed.
  • Managed caseload of [Number] patients with substance dependence and co-occurring Axis I and Axis II disorders.
  • Facilitated smooth discharge by encouraging and reassuring clients throughout transitions.
  • Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
  • Provided comprehensive case management services, including creating treatment plans and connecting clients and families to appropriate resources.
Education
Master of Counseling: Community Counseling , 12/2002
Arizona State University - Tempe, AZ
Bachelor of Arts: PsychologyArizona State University - Tempe, AZ
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Resume Overview

Companies Worked For:

  • Sangamon Valley Youth Symphony
  • YMCA
  • Independent Contractor

School Attended

  • Arizona State University

Job Titles Held:

  • Executive Director
  • Customer Service Representative
  • Licensed Clinical Professional Counselor

Degrees

  • Master of Counseling : Community Counseling , 12/2002
    Bachelor of Arts : Psychology

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