Executive Director Resume Example
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EXECUTIVE DIRECTOR
Professional Summary
Experienced Non-Profit Executive Director offering expertise in community and member relations and program management. Ready to leverage 20+ years of work and volunteering experience in non-profit organizations to coordinate programming, implement strategic outreach, boost membership, and increase contribution base of the Illinois Symphony Orchestra and its educational programs.
Skills
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Work History
Executive Director, 01/2019 to Current
The Paramount Theater Of Charlottesville, Inc. – Charlottesville , VA
The Paramount Theater Of Charlottesville, Inc. – Charlottesville , VA
- Coordinated all details related to auditions, rehearsals, and performances including creating season calendar, rehearsal and concert schedules, securing venues, and preparations for performances.
- Regularly communicated with and coordinated meeting the needs of families, musicians, and instructors, including communications regarding the season and resolving any concerns.
- Identified and implemented improvements to enhance operational and organizational efficiencies including registration procedures, tuition payment, and digital files.
- Created program and promotional materials and distributed through social media, website, and print media to the public and to members.
- Identified and exercised appropriate cost control to meet budget restrictions and maximize efficient use of funds.
- Identified and secured new sponsors and advertisers for the organization, updated and improved sponsor and advertiser structuring.
- Updated and maintained membership and donor databases.
- Maintained income spreadsheets.
- Identified, wrote, and submitted grants relevant to the organization.
- Assessed, updated, and improved previous fundraising strategies for effectiveness and implemented improved ones.
- Identified and implemented opportunities for community outreach for youth musicians to participate in.
- Fostered culture of collaboration and inclusion with and between staff and musicians and with Board of Directors.
Customer Service Representative, 05/2016 to 01/2019
Fidelity Investments – Simonton , TX
Fidelity Investments – Simonton , TX
- Liaised with customers, management, and team members to better understand customer needs and recommend appropriate solutions.
- Entered customer data and interaction details in YMCA database to track members, document program registration and participation.
- Fielded member questions regarding all aspects of YMCA operations.
- Trained new employees on procedures and data entry/database.
- Offered advice and assistance to members, paying attention to special needs or wants.
- Cultivated customer loyalty, promoted repeat customers, and improved sales through engaging members and educating members on promotions.
- Recommended YMCA offerings to customers based on needs, thoroughly explaining options and details.
- Maintained customer satisfaction, focused on addressing customer needs and resolving concerns.
- Performed administrative duties such as database projects, filing, and inventory.
Licensed Clinical Professional Counselor, 11/2008 to 03/2015
Lifestance Health – Mooresville , NC
Lifestance Health – Mooresville , NC
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
- Used [Type] methodologies to help patients during therapy sessions.
- Encouraged patients to discuss experiences in group and individual settings.
- Applied array of different methodologies to assist patients with therapy.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Mediated conflicts within families to clarify and resolve underlying issues.
- Delivered client assessments for those struggling with addiction or relationship issues and implemented strategies based on client needs.
- Ran individual therapy and family therapy sessions for children ages [Number] to [Number].
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments.
- Prescribed and monitored psychiatric medications and recommended clinical interventions when needed.
- Managed caseload of [Number] patients with substance dependence and co-occurring Axis I and Axis II disorders.
- Facilitated smooth discharge by encouraging and reassuring clients throughout transitions.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Provided comprehensive case management services, including creating treatment plans and connecting clients and families to appropriate resources.
Education
Master of Counseling: Community Counseling , 12/2002
Arizona State University - City
Arizona State University - City
Bachelor of Arts: PsychologyArizona State University - City, State
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Resume Overview
School Attended
- Arizona State University
Job Titles Held:
- Executive Director
- Customer Service Representative
- Licensed Clinical Professional Counselor
Degrees
- Master of Counseling : Community Counseling , 12/2002
Bachelor of Arts : Psychology
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