executive director resume example with 14+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Seasoned Office Manager offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas.

  • Supervised team of 2- 150 staff members.
  • Conflict Resolution - Responsible for handling customer account. inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Effectively communicate with team members to meet staffing needs.
  • Great vendor relations and customer service.
  • Consistently received positive performance reviews.
  • Implemented web-based human resources and time sheet system to minimize errors and cost while improving payroll efficiency.
  • Performance Appraisal
  • Retention Program Development
  • Networking and Partnership Development
  • Candidate Searching
  • Employee Orientation
  • In-Person and Telephone Interviewing
  • Employment Recordkeeping
  • Procedure Compliance
  • Executive Leadership
  • Profit and Loss Management
  • Regulatory Compliance
  • Strategic Planning and Execution
  • Contract Management
  • Team Bonding
  • Marketing
  • Strong work ethic
  • Categorizing and Classification
  • Itemized Statement Preparation
  • Sales Tickets
  • Customer Contact
  • Stop Payments
  • Verbal and Written Communication
  • Expense Tracking
  • Statement Distribution
  • Invoice Documentation Management
  • Billing and Invoicing
  • Adding, Calculating and Billing Machines
  • Discrepancy Resolution
  • Purchase Orders
  • 10-Key Data Entry
  • Word Processing
  • Bank Statement Reconciliation
  • Postage Determination
  • Work Planning and Prioritization
  • Desktop Publishing
  • Microsoft Office
  • Check Endorsing Machines
  • Benefits Administration
  • Vacation and Sick Leave Tracking
  • ADP Workforce Now
  • Time Tracking and Review
  • Intuit QuickBooks
  • Automated and Manual Check Processing
  • Data Compiling and Verification
  • Kronos Workforce Payroll
  • Sage 50 Accounting
  • Unemployment Liabilities
Work History
Executive Director, 01/2017 - 05/2021
University Of California Santa Barbara, CA,
  • Recruited Nursing, PSA, Dietary and housekeeping. Created ads for sourcing and selection. Performed background checks. Worked closely with departments for staffing needs. Performed on boarding requirements and tracking.
  • Reviewed time and attendance with ADP, Paylocity. Maintained payroll files.
  • Worked with leadership to create job descriptions.
  • Perform HR duties: Counseling, pay raises, hiring and termination. Following Oregon Law. Implementing policies and procedures.
  • Collaborated with Owners, Regional Manager to strategize staffing, policies. Created tangible metrics for staff.
  • Worked closely with Create marketing plans for a 96-unit Memory care and Assisted Living facility while completing tours with potential residents.
  • Worked with State and local regulatory for reporting.
  • Provide leadership to attain goals and build a team that works together to achieve the same goal of Quality care.
  • Practice open-door policy and make corrections to issues immediately.
  • Drove strategic improvements to enhance operational and organizational efficiencies.
  • Exercised appropriate cost control to meet budget restrictions and maximize profitability.
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
  • Introduced new matrix organizational plan with clear roles and responsibilities to enhance processes while ensuring quality and regulatory compliance.
Human Resource Manager /Recruiter, 01/2015 - 01/2017
Fertilizer Company City, STATE,
  • Work with California, Wisconsin, Washington and Oregon employees to recruit, hire, onboard. Placed ads in multiple locations. Worked with location Mangers for staffing needs. Sent selected applicants to department managers and set up interviews for Chemists, production workers, Office staff, Management.
  • Process payroll with Paychex’s systems and contribute to overall safety programs. Maintained employee files.
  • Recruit candidates for each location, work closely with Finance, and the Broker to administer the most competitive benefit program.
  • Provide Orientation to new employees and maintain employee files.
  • Meet with vendors, collaborate with other departments and the Owner on Strategizing staffing needs during production for California and Washington.
  • Assist other departments when needed.
  • Perform clerical duties; copy, file, fax, maintain Outlook calendar and schedule meetings.
  • Contribute to strategic planning and overall leadership of the company.
  • Maintain the payroll system and make recommendations.
  • Help with policies and procedures.
  • Work with legal counsel.
  • Manage L&I claims, return to work programs, create light duty jobs, process claims and investigations.
  • Maintain the OSHA 300 logs.
  • Work with Workers Compensation auditors.
  • Some travel to other sites, safety observations and implementation of the HR platform.
  • Recruited Chemists, Office personnel, warehouse staff.
  • Created job descriptions and pay grades.
  • Online postings and job boards, worked with Staffing Agencies (negotiated rates).
  • Set up travel arrangements.
  • Managed set up and roll out of HR Recruiter positions. Implemented Bamboo HR, ADP.
  • Monitored and handled all employee claims, including performance-based and harassment incidents.
  • Liaised between multiple business divisions to improve communications.
  • Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
  • Directed and controlled various benefit programs, including medical, dental and vision packages.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for 80 new employees.
HR Manager /Recruiter, 01/2013 - 01/2015
Pioneer Nursing Home City, STATE,
  • Recruit staff for positions in healthcare.
  • HR duties included on boarding orientation to new employees. Processed payroll, handle FMLA, COBRA and insurance benefits. Manage worker’s compensation and light duty. process background checks and fingerprints. Interviewed hired new employees.
  • Temporarily handled accounts receivable, accounts payable, printed checks, accepted payments. Assist in monthly financials, balanced petty cash.
  • Set up vendor meetings, met with insurance providers, set up agendas for staff meetings.
  • Directed and controlled various benefit programs, including 401K, medical, dental and vision packages.
  • Monitored and handled all employee claims, including performance-based and harassment incidents.
  • Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
  • Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
  • Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.
Hermiston Branch Manager, 01/2006 - 07/2012
Certified Personnel Service, Agency Inc City, STATE,
  • Main job duty was recruiting from multiple industries to fill job orders. Recruited security guards including security for event staffing. Sourced using job fairs, ads, cold calling and college campuses.
  • Qualify candidates for full cycle recruiting and selection, providing job development, preparation for retention, background checks and offer letters.
  • Visited customer sites for compliance and satisfaction checks.
  • Understand employee labor laws and HR functions.
  • Manage and or supervise 2-200 employees, bidding on potential jobs, business development, providing an open-door policy and a team-oriented environment.
  • Working with Employers to Schedule and meet the needs of our internal staff and clients (both employer and employee).
  • Provide safety training, orientation, budgeting for staffing needs.
  • Recruited Security for event staffing, Office, light industrial and construction.
  • Responsible for HR duties. Hiring, interviews, tail gate meetings, safety talks, conflict resolution, scheduling.
  • Handle performance reviews and follow-up, background checks, testing, training and workers compensation claims.
  • Create EIP funded jobs for light duty, working closely with adjusters.
  • Conduct problem solving/decision making and communication on behalf of our organization.
  • Outgoing in public relations and promotion of our organization thru volunteer activities and regular attendance of meetings.
  • Generating sales leads and providing follow-up.
  • Re-creating and inventing flyers, letters and advertisements.
  • Research data, on clients and competition.
  • Analyze and manage daily operations.
  • Others functions of the job are bidding, copying, filing, bank deposits, payroll and purchasing.
  • Set up maintenance schedules, provide quotes for bids.
  • Implemented a process to track applicants.
  • Assessed expansion plans and presented costs to forecast trends and recommend changes.
  • Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
  • Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
  • Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
  • Operated and maintained applicant tracking and candidate management systems.
  • Advised, coached and counseled managers and staff to support human resources policies, procedures, programs and labor relations.
High School Diploma: , Expected in 05/1990
Payette High School - Payette, ID
Status -
  • Graduated
Additional Information

First aid /CPR Instructor, fire refresher training, OLCC license.

Train the trainer, Employer-at-injury program completion.

Work Force Development Board.

V.P of Ambassadors

Hermiston and Boardman Chamber of Commerce

Rotary member, PTA. Kiwanis volunteer.

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Resume Overview

School Attended

  • Payette High School

Job Titles Held:

  • Executive Director
  • Human Resource Manager /Recruiter
  • HR Manager /Recruiter
  • Hermiston Branch Manager


  • High School Diploma

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