executive director resume example with 12+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Caring and skilled Executive Director passionate about positively impacting programs and helping participants by providing expert support. Familiar with homelessness, addiction recovery, and outreach and always looking for ways to improve operations and personalize assistance. Well-organized and resourceful with detail-oriented and conscientious approach.

  • Client Interviews
  • Marketing Strategy Development
  • Records Maintenance
  • Special events
  • Media contacts
  • Donor development
  • Press releases
  • Relationship Building
  • Recovery guidance
  • Mental health services
  • Leadership skills
  • Effective Communication
  • Management Experience
  • Executive Leadership
  • Programming
  • Client Services
  • Meetings
  • Budgeting
  • Planning
  • Recovery guidance
  • Mental health services
  • Leadership skills
  • Audience Engagement
  • Data Entry
  • Recovery guidance
  • Mental health services
  • Leadership skills
  • Media Response Requests
  • Promotions and Advertising
  • Public Relations Strategies
  • Press Release Writing
  • Media Communications
  • Community Relationship Building
  • Detail-Oriented
  • Web Content Creation
  • Employee Newsletters
  • Email Blasts
  • Public Relations
  • Event Networking
  • Microsoft Office
  • Facebook and Twitter
  • Public Image Advisement
  • Corporate Events Planning
  • Team Management
  • Contact Database Management
  • Press Kits
  • Social Media Account Administration
  • Media Outlets Research
  • Report Writing
  • Public Speaking
  • Social Media Monitoring
  • Presentation Materials
Work History
Executive Director, 01/2017 - 08/2021
University Of California Agriculture And Natural Resources, CA,
  • Planned and organized special events, solicited corporate sponsorships and set up matching gift donations to reach financial targets.
  • Created promotional materials and provided insightful information to social media, websites and print media to educate public.
  • Composed grant proposals and fundraising newsletters to raise capital for non-profit organizations.
  • Attended events to develop professional network of potential donors.
  • Raised approximately $85000 in funds during 3 months for building purchase.
  • Provided exceptional counseling, case management, education and job training to diverse client base.
  • Worked closely with organizational leadership, including board of directors, to strategically affect direction of operations
  • Increased customer engagement through social media.
  • Generated sponsorships with related and partnering entities to enhance marketing objectives.
  • Developed technical and non-technical marketing presentations, public relations campaigns, articles and newsletters.
  • Established working relationships with clients by organizing various events.
  • Coordinated with participating vendors during event planning.
Insurance Agent, 11/2015 - Current
Midcountry Bank Buffalo, MN,
  • Specialize in Medicare, Life, and Health Insurance Sales
  • Evaluated leads obtained through direct referrals, lead databases and cold calling
  • Modeled exceptional customer service skills and appropriate diagnostic sales techniques
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.
  • Explained advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales 75%
  • Approached potential clients by using direct marketing mailings and phone contacts.
  • Identified target market and key segments through in-depth analysis of markets and related trends.
  • Planned and instituted social media marketing plan for clients in various industries.
  • Increased customer engagement through social media.
Assistant General Manager, 08/2010 - 01/2012
Flixbrewhouse El Paso, TX,
  • Developed departmental objectives, work schedules, budgets, and policies
  • Updated team members about changes in hotel products, services, pricing, and policies
  • Resolved service-related problems in timely manner
  • Trained staff on operating procedures and company services
  • Managed work flow to exceed quality service goals bringing property from flagged red zone to green zone in under 6 months.
  • Mentored and motivated team members to achieve challenging business goals.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Casino Host, 05/2005 - 08/2010
Boyd Gaming, Inc. Henderson, NV,
  • Planned and directed off-property promotional events to attract guests to casino
  • Resolved guest complaints quickly, effectively and tactfully
  • Retained premium slot and table players through exceptional customer service
  • Cultivated and managed relationships with key clients, vendors and community partners
  • Devised email strategies, including segmenting strategies, welcome email auto responders and training drip campaigns.
  • Handled 100 calls per day to address customer inquiries and concerns
  • Maintained detailed familiarity with high-value players and guests of casino and researched and identified most valuable players and guests in distinctive time frames.
  • Maintained and developed positive, friendly relationships with gaming customers by assisting guests with VIP requests and amenities and issuing comps.
  • Informed guests of events and promotions by assisting marketing department with updating Facebook, Twitter and Foursquare social media pages.
Bachelor of Science: Forensic Psychology, Expected in 12/2023
Walden University - Minneapolis, MN
Status -
Associate of Arts: Hospitality Business Management, Expected in 2007
Mississippi Gulf Coast Community College - Jefferson Davis Campus - Gulfport, MS
Status - GPA: 4.0
  • Recognized in 2018,19,20,and 21 by AARP for outstanding service to the community.
  • Named in 2020 and 2021 by Gulf Coast Women's Magazine as one of the top 100 Successful Women to know
  • Licensed Insurance Agent -
  • Licensed Cosmetologist
  • Certified in Nonprofit Management
  • Wish Granter for Make a Wish Foundation
  • Recognized in 2018,19,20,and 21 By AARP for Outstanding Community Service.
  • Nominated in 2021 By Success Women's Conference for Top Influencer

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Resume Overview

School Attended

  • Walden University
  • Mississippi Gulf Coast Community College - Jefferson Davis Campus

Job Titles Held:

  • Executive Director
  • Insurance Agent
  • Assistant General Manager
  • Casino Host


  • Bachelor of Science
  • Associate of Arts

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