Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

I am a highly effective leader who is capable of working with people at all organizational levels. Additionally, I am able to showcase an unique skill set to efficiently resolve issues while collaborating across teams to exceed project goals. It is my desire to secure a new role where hard work and dedication will be highly valued and yield success.

  • Quality Assurance
  • Grant Writing
  • Budget Development and Monitoring
  • Team building
  • Professional Development Training
  • Event Planning
  • Fund Development
  • Strategic planning and execution
  • Public Speaking & Presentations
  • Report writing and analysis
  • Proposal Development & Research
  • Performance analysis
Juris Doctor Studies: , Expected in
Florida Coastal School of Law - Jacksonville, FL
Master of Science Administration: Public Administration, Expected in
Central Michigan University - Mount Pleasant, MI
Certificate (ISO:9001): Auditing, Expected in
Georgia Institute of Technology - Atlanta, GA
Bachelor of Science: Criminal Justice, Expected in
Florida Agricultural And Mechanical University - Tallahassee, FL
Certificate: Emergency Medical Technician-Combat Medic, Expected in
US Army Allied Health Sciences Academy - San Antonio, TX,
Work History
Auditor, 12/2019 to Current
Affinity Living GroupRose Hill, NC,
  • Coordinates the data management and quality assurance functions in all audits
  • Researches and analyzes state codes, federal regulations and industry manuals to be in compliance with industry policies, procedures, and best practices.
  • Conducts both onsite and remote audits according to established rules, regulations and other statutes
  • Plans and evaluates outcome studies and/or compliance findings
  • Develops, implements and evaluates the client's methods of utilization review process to ensure quality services
  • Determine accurate audit exposures upon reviewing financial documents, following client audit guidelines / instructions, and applying state specific audit standards
  • Reviews client records for accuracy and compliance with guidelines, regulations and laws.
  • Monitors, tracks, and maintain records on audit compliance
  • Ensure quality through correctly utilizing of manual rules and risk classification
  • Recommends changes based on audit findings
  • Identified audit risks, prepared budgets and coordinated with management and audit team in preparing related reports.

Assistant Executive Director, 09/2016 to 12/2019
University Of PhoenixCity, STATE,
  • Develop and coordinate programs that are evidence-based and align with organizational goals and objectives to strengthen organizational success
  • Executed grant research, request for proposals (RFP), and contract bids
  • Conducted community workshops and events to promote various programs and educate the public on available services
  • Develop presentations and technical reports for funders and sponsors
  • Managed quality assurance programs, including on-site evaluations, internal audits and customer surveys
  • Develop, implement and manage program budgets
  • Recruited, interviewed, hired, and trained staff members
  • Conducted program evaluations using qualitative research to evaluate work for quality and completion
  • Review and analyze information in order to determine the needs of program participants as well as accomplishments of programs and services
  • Manage, plan, organize, and implement programs to foster both financial and health literacy, self-sufficiency, building stronger families, youth guidance, finance, education, and seniors in low-income neighborhoods and subsidized housing
  • Conflict resolution to minimize volatile situations
  • Attend various agency meetings and represent the organization in the community
  • Collaborate with public and private agencies to develop collaborative efforts to provide goods and services for program participants
  • Prepare and review performance appraisals and discuss with subordinates as appropriate
  • Counsel employees regarding job performance and document in accordance with company policies and procedures
Associate Faculty, 06/2005 to 07/2017
FL Asset Building CoalitionCity, STATE,
  • Motivate and inspire students, all academic levels, to achieve their endeavors through lectures, interactive games, debates, and research
  • Planned, implemented, monitored and assessed classroom instructional program
  • Modified general education curriculum for special-needs students using various instructional techniques and technologies
  • Administer evaluations of student performance based on course deliverable s and course rubric
  • Compiling tests, assignments, discussion exercises (in-class & online) that permit measurement of performance relative to standardized learning objectives
State Director (Ford Motor Company Initiatives), 01/2011 to 08/2014
Northeast Florida Community Action AgencyCity, STATE,
  • Volunteer coordination including: orientation, training, communications, recognition, and support
  • Organized legislative training meetings, including logistics such as hotel, food, transportation, and training materials for constituents to meet their state senators and representatives at the Florida Capitol
  • Developed and Implemented programs as well as community events to increase self-sufficiency in low-to-moderate and underserved audiences
  • Developed and implemented policy and legislative trainings for Florida constituents based on legislative representation
  • Planned and coordinated Legislative Days at the Capitol for all Florida Counties
  • Achieved goals utilizing leadership, motivational and teamwork skills
  • Established new partnerships and enhanced existing relationships with program participants, funders, and vendors
  • Developed and implemented fundraising plans including recruitment, budgets, timeline's, training, communications and program logistics
  • Managed 100 volunteer agencies, over 1,000 volunteers statewide, and five employees
  • Excellent oral, presentation and written communication skills
  • Obtained, organized and developed training procedure manuals, guides and course materials for the programs day-to-day operations and legislative training meeting
Financial Education Manager (Asset Specialist), 01/2009 to 01/2011
Company NameCity, State,
  • Managed an IRS Volunteer Income Tax Assistance (VITA) site
  • Recruit, train, and manage VITA volunteers
  • Managed program budget and prepared monthly reports
  • Managed departmental grants (1.5 million)
  • Research and write grants for funding of programs
  • Provide hands-on support and guidance with service delivery to program participants
  • Managed financial literacy program for 7 counties (Duval, Clay, Nassau, St. Johns, Baker, Putnam, & Flagler)
  • Conducted internal quality assurance audits
  • Monitored government regulations and standards to ensure alignment with company policies and procedures
  • Represented the agency at community events and meetings
  • Collaborated with community-based organizations to assist program participants achieve self-sufficiency
  • Established and maintained community partnerships
  • Designed and implemented internal, departmental forms, handbook, and best practices for seven (7) counties
  • Federal Deposit Insurance Corporation (FDIC) MoneySmart Trainer
  • Developed and implemented training curriculum and course materials for program participants
  • Assisted program participants, residing in public housing and/or low-income neighborhoods, to obtain assets such as home ownership, businesses, and post-secondary education to promote self-sufficiency
Ryan White Medical Case Manager, 10/2006 to 10/2007
Company NameCity, State,
  • Conduct initial eligibility determinations and assessments of service needs at the local health department and hospitals to immediately identify and enroll consumers
  • Development of an individualized care plan that reflects knowledge of the client's cultural values and address possible barriers to care such as homelessness, alcoholism, and drug dependency
  • Timely enrollments and coordination of services to provide access to medically appropriate levels of health and support services and continuity of care
  • Client-specific advocacy and/or review of utilization of services
  • Utilizing a variety of methods to connect with clients including harm reduction-based community outreach
  • Ongoing assessment of the client's and other key family members' needs and personal support systems
  • Ongoing documentation in line with Ryan White requirements as well as local, state, and federal laws
Corrections Case Manager, 09/2004 to 09/2006
Company NameCity, State,
  • Consulted with clinicians to devise and manage ongoing care plans for at-risk patients (mental health, drugs, & alcohol)
  • Conducted assessments and evaluations based on regulations, legal requirements and/or recognized accreditation standards.
  • Educated patients and loved ones about different treatment options and outside care approaches to reduce burden on hospital resources.
  • Educated patients and loved ones about different treatment options and outside care approaches to assist in sobriety and drug relapse prevention
  • Conduct drug screenings and report findings to the courts, probation officers, and treatment team
  • Provided counseling and case management services to court-ordered drug and alcohol offenders in county jail
  • Provide referrals to employment agencies, rehabilitation facilities, and housing programs
Medical Specialist-EMT-Combat Medic, 01/1992 to 07/2001
Company NameCity, State,
  • Served on an internal quality assurance team
  • Provided medical screenings and assessments in military hospitals and troop medical clinics (field and indoor)
  • Interviewed soldiers to obtain medical information and measured vital signs, weight and height
  • Taught personnel to mitigate environmental hazards and properly use personal protective equipment such as chem gear for battle scenarios
  • Conducted realistic training scenarios to prepare medical team members and provide realistic battle or mass-casualty scenarios
  • Trained teams on emergency situation preparedness and integration of tactical planning, equipment maintenance and weapon use
  • Set up Field Hospital and insure that it met US Army medical facilities standards
  • Served as Squad Leader, Non-Commissioned Officer, Color Guard, and Local Government Liaison for joint efforts Mass Casualty Team (City leaders, Armed Forces)
  • Basic Life Support, CPR, & First Aid Trainer
  • Provided medic duties in the ICU and triage section in troop medical clinics and hospitals on military installations
Additional Information

Judge, National History Day, University of Maryland

Judge, State History Fair (Florida)

License Insurance Agent, Florida and Connecticut

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School Attended

  • Florida Coastal School of Law
  • Central Michigan University
  • Georgia Institute of Technology
  • Florida Agricultural And Mechanical University
  • US Army Allied Health Sciences Academy

Job Titles Held:

  • Auditor
  • Assistant Executive Director
  • Associate Faculty
  • State Director (Ford Motor Company Initiatives)
  • Financial Education Manager (Asset Specialist)
  • Ryan White Medical Case Manager
  • Corrections Case Manager
  • Medical Specialist-EMT-Combat Medic


  • Juris Doctor Studies
  • Master of Science Administration
  • Certificate (ISO:9001)
  • Bachelor of Science
  • Certificate

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