Executive Director Resume Example Tapestry Memory Care Assisted Living

EXECUTIVE DIRECTOR

Professional Summary

Inside Sales Representive effective at multi-tasking and balancing customer needs and making new sales. Builds loyalty and long-term relationships with customers while consistently reaching sales targets.

Skills

Marketing
Report Compilation
Strategic Planning
Budgeting
Operations management
Staff Management
Project Management

Medical Personnel Recruitment
Team Supervision
Providing Leadership
Policy Implementation
Continuous Improvement Management
Quality Assurance

Work History

Executive Director, 03/2020 to 09/2020
Tapestry Memory Care Assisted Living – Alpharetta, GA

Reviewed requests for expenditures and determined if such applications were justified and within budget.
Analyzed current programs to determine effectiveness and cost effectiveness.
Organized and managed contracts directly related to strategic mission of healthcare system.
Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees; hired and mentored over 20 employees
Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
Direct day-to-day administrative and operational functions for 50-bed facility, providing guidance and leadership to over 30 employees across more than 4 departments.
Organized and facilitated 4 department head meetings weekly, discussing current census, admissions and discharges and residents' in-processing new residents.
Performed weekly,monthly and quarterly reports
Established fair pricing structures and finalized contracts to complete purchase agreements with 10 customers.
Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.
Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries.
Managed and recorded all leads from outbound telephone marketing.
Utilized digital and telephone approaches to generate sales leads.

Director of Memory Care, 07/2016 to 03/2020
Lanier Place Personal Care Home – Cumming, GA

Recruited and hired over 50 highly talented individuals bringing great skills and passion to work.
Identified areas in Memory Care Program that needed improvement and resources; required to accomplish improvements.
Communicated effectively with family members on a monthly regular basis regarding care, issues and overall health of ones.
Oversaw all financial transactions and management functions, strategically managing $50,000 operating budget.
Supervised team of 30 Patient Care Technicians.
Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.
Set up new accounts, established customer credit, and set up payment methods.
Determined needs, delivered solutions and overcame objections through consultative selling skills.
Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries.
Maintained friendly and professional customer interactions at all times.
Utilized digital and telephone approaches to generate sales leads.

Medical Operations Supervisor, 01/2015 to 03/2019
North Carolina Army National Guard – Morrisville, NC

Served as Senior Advisor to Commander and their
staffs on subject of supporting Health Services
Operations. Demonstrated ability to work unsupervised.
Planned and directed healthcare medical operations
for Brigade, which involves preparing medical
readiness, Immunization, and Line of Duty injury reports.
Provide high level advisory services to agencies and organizations in developing, extending, and/or improving health care systems, public health strategies, communications and services.
Managed Company's Physical Health Assessment
Program, Immunization Program, and organized
yearly Combat Lifesavers Program which included 800+
soldiers and enabled company to maintain 100%
medical readiness.
Produced monthly financial reports like income statements, balance sheets and cash flow statements for presentation to board of directors.

Health Care Specialist Supervisor, 04/2006 to 01/2015
North Carolina Army National Guard – Goldsboro, NC

Maintained up-to-date information in electronic medical records software.
Performed medical, trauma assessments, taking and
documenting vital signs, writing patient notes in medical
records
Developed and updated department goals and achievements throughout fiscal year.
Coordinated with other healthcare providers concerning treatment plans for patients.
Managed and recorded facility maintenance and upkeep budget.
Communicated with doctors, nurses, patients and other employees to identify and resolve healthcare needs.
Wrote Emergency Standard Operation Procedure for MASCAL for FOB Falcon.
Directed 10 employee team of healthcare employees

Education

Bachelor of Science: Healthcare ManagementClayton State University - Morrow, GA

Resume Overview

Companies Worked For:

Tapestry Memory Care Assisted Living
Lanier Place Personal Care Home
North Carolina Army National Guard

School Attended

Clayton State University

Job Titles Held:

Executive Director
Director of Memory Care
Medical Operations Supervisor
Health Care Specialist Supervisor

Degrees

Bachelor of Science : Healthcare Management

Executive Director Resume Example

Resume Score: 80%

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