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Executive Director Resume Example

Resume Score: 80%

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EXECUTIVE DIRECTOR
Professional Summary

Inside Sales Representive effective at multi-tasking and balancing customer needs and making new sales. Builds loyalty and long-term relationships with customers while consistently reaching sales targets.

Skills
  • Marketing
  • Report Compilation
  • Strategic Planning
  • Budgeting
  • Operations management
  • Staff Management
  • Project Management
  • Medical Personnel Recruitment
  • Team Supervision
  • Providing Leadership
  • Policy Implementation
  • Continuous Improvement Management
  • Quality Assurance
Work History
Executive Director, 03/2020 to 09/2020
Tapestry Memory Care Assisted Living – Alpharetta, GA
  • Reviewed requests for expenditures and determined if such applications were justified and within budget.
  • Analyzed current programs to determine effectiveness and cost effectiveness.
  • Organized and managed contracts directly related to strategic mission of healthcare system.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees; hired and mentored over 20 employees
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
  • Direct day-to-day administrative and operational functions for 50-bed facility, providing guidance and leadership to over 30 employees across more than 4 departments.
  • Organized and facilitated 4 department head meetings weekly, discussing current census, admissions and discharges and residents' in-processing new residents.
  • Performed weekly,monthly and quarterly reports
  • Established fair pricing structures and finalized contracts to complete purchase agreements with 10 customers.
  • Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.
  • Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries.
  • Managed and recorded all leads from outbound telephone marketing.
  • Utilized digital and telephone approaches to generate sales leads.
Director of Memory Care, 07/2016 to 03/2020
Lanier Place Personal Care Home – Cumming, GA
  • Recruited and hired over 50 highly talented individuals bringing great skills and passion to work.
  • Identified areas in Memory Care Program that needed improvement and resources; required to accomplish improvements.
  • Communicated effectively with family members on a monthly regular basis regarding care, issues and overall health of ones.
  • Oversaw all financial transactions and management functions, strategically managing $50,000 operating budget.
  • Supervised team of 30 Patient Care Technicians.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.
  • Set up new accounts, established customer credit, and set up payment methods.
  • Determined needs, delivered solutions and overcame objections through consultative selling skills.
  • Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries.
  • Maintained friendly and professional customer interactions at all times.
  • Utilized digital and telephone approaches to generate sales leads.
Medical Operations Supervisor, 01/2015 to 03/2019
North Carolina Army National Guard – Morrisville, NC
  • Served as Senior Advisor to Commander and their
    staffs on subject of supporting Health Services
    Operations. Demonstrated ability to work unsupervised.
  • Planned and directed healthcare medical operations
    for Brigade, which involves preparing medical
    readiness, Immunization, and Line of Duty injury reports.
  • Provide high level advisory services to agencies and organizations in developing, extending, and/or improving health care systems, public health strategies, communications and services.
  • Managed Company's Physical Health Assessment
    Program, Immunization Program, and organized
    yearly Combat Lifesavers Program which included 800+
    soldiers and enabled company to maintain 100%
    medical readiness.
  • Produced monthly financial reports like income statements, balance sheets and cash flow statements for presentation to board of directors.
Health Care Specialist Supervisor, 04/2006 to 01/2015
North Carolina Army National Guard – Goldsboro, NC
  • Maintained up-to-date information in electronic medical records software.
  • Performed medical, trauma assessments, taking and
    documenting vital signs, writing patient notes in medical
    records
  • Developed and updated department goals and achievements throughout fiscal year.
  • Coordinated with other healthcare providers concerning treatment plans for patients.
  • Managed and recorded facility maintenance and upkeep budget.
  • Communicated with doctors, nurses, patients and other employees to identify and resolve healthcare needs.
  • Wrote Emergency Standard Operation Procedure for MASCAL for FOB Falcon.
  • Directed 10 employee team of healthcare employees
Education
Bachelor of Science: Healthcare ManagementClayton State University - Morrow, GA
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Resume Overview

Companies Worked For:

  • Tapestry Memory Care Assisted Living
  • Lanier Place Personal Care Home
  • North Carolina Army National Guard

School Attended

  • Clayton State University

Job Titles Held:

  • Executive Director
  • Director of Memory Care
  • Medical Operations Supervisor
  • Health Care Specialist Supervisor

Degrees

  • Bachelor of Science : Healthcare Management

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