executive director resume example with 17+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Highly organized and adaptable professional with over 30 years’ experience of progressive hospitality industry experience ranging from receptionist to executive director. Ability to manage high work volumes while establishing priorities with a commitment to quality. Extremely flexible and adaptable; thrive in ambiguous environments with the ability to meet deadlines and complete projects on time. Able to foster teamwork collaboratively as a participant, and effectively as a team leader.
Skills
Proficient in MS Office Suite, Access, SharePoint, Adobe Acrobat, multi-line telephone
Excellent written and verbal communication skills
Highly proficient with scheduling meetings and events and managing multi-level calendars.
Proven ability to handle confidential information with discretion
Very strong interpersonal skills and ability to build positive relationships
Executive Director, 08/2019 - 01/2021 Brookdale Senior Living – Overland Park, KS,
Supported mission of The Clore Center and through leadership, initiative and consensus management by participating in setting policies and procedures to accomplish that mission.
Served as polished and professional representative of The Clore Center and Washington wine and agriculture both on campus and while visiting customers and attending trade shows.
Developed wine programs/classes/events including seated tastings, visiting winemakers, wine pairings and wine dinners.
Created and managed budgets, prepared reports for Board of Directors, and other data management as needed.
Responsible for payroll, accounts payable, accounts receivable and prepared/filed federal tax forms.
Reduced labor, utility bills, and office costs by over 50%.
Led staff team dedicated to showcasing Washington wine and agriculture and delivering outstanding guest service at every opportunity.
Focused on growing retail wine shop and wine tastings to encourage sales.
Built strong partnerships with local & regional wine industry groups.
Created, promoted and executed private and public events including menu planning, pricing and vendor coordination.
Consistently provided professional, friendly and engaging service resulting in strong rapport with guests and clients as evidenced by many thank-you letters received.
Screened, interviewed and hired prospective employees, created and managed employee files, ran P&L reports, expense reports, timecards and bank reconciliations.
Created beverage program, procurement, controlled inventory acted as beverage director.
Created wine education course for staff along with organizing field trips to tasting rooms and vineyards to further their education which in turn expected them to use to increase sales in the restaurant.
Along with culinary director trained restaurant staff in fine dining service skills and aspects of guest relations.
Composed routine correspondence in response to inquiries from guests and vendors.
Generated social media promotions and promotional literature for upcoming events.
Guided guests through entire experience, managing ambiguous situations while maintaining composure and professionalism of staff.
Established and fostered positive relationships with vendors.
Marketed Eritage Resort throughout Pacific Northwest and Walla Walla Valley as destination venue.
Executive Assistant, 04/2016 - 09/2017 Community Real Estate Group – City, STATE,
Served as primary contact for owner to represent and assist in all aspects of the business
Acted as a liaison among all stakeholders for real estate transactions
Screened calls and emails and initiated actions to respond or direct messages accordingly
Managed owner’s calendar, events and travel plans, and scheduled appointments
Planned and executed meetings, presentations and events, and attended meetings to record meeting minutes
Received and recorded financial documents related to property sales transactions
Developed and maintained an internal client filing system, retrieved and attached appropriate files to incoming correspondence requiring replies
Composed outgoing correspondence to vendors and clients, typed and proofread contracts and associated documents
Contract management utilizing Back Agent and DocuSign software
Researched, proposed and implemented vendor services to decrease costs to company
Ordered all office supplies and managed office machinery maintenance
Education
Certificate: Strategies For Success Program, Expected in 08/2019 - American Job Center Network Work Source - Walla Walla WA, GPA: Status -
Certificate: Web Development/ Multimedia Networking Certificate, Expected in - North Seattle Community College - Seattle, WA GPA: Status -
Dean's List
Member of Phi Theta Kappa Society
Bachelor of Arts: Communications-Public Relations, Expected in - Washington State University - Pullman, WA GPA: Status -
Associate of Arts: General Studies, Expected in - Columbia Basin Community College - Pasco WA, GPA: Status -
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