(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Highly organized and adaptable professional with over 30 years’ experience of progressive hospitality industry experience ranging from receptionist to executive director. Ability to manage high work volumes while establishing priorities with a commitment to quality. Extremely flexible and adaptable; thrive in ambiguous environments with the ability to meet deadlines and complete projects on time. Able to foster teamwork collaboratively as a participant, and effectively as a team leader.

  • Proficient in MS Office Suite, Access, SharePoint, Adobe Acrobat, multi-line telephone
  • Excellent written and verbal communication skills
  • Highly proficient with scheduling meetings and events and managing multi-level calendars.
  • Proven ability to handle confidential information with discretion
  • Very strong interpersonal skills and ability to build positive relationships
  • Proven exceptional customer service skills
  • Staff management
  • Accounts payable/receivable, payroll, procurement, inventory, vendor relations
American Job Center Network Work Source Walla Walla WA, Expected in 08/2019 Certificate : Strategies For Success Program - GPA :
North Seattle Community College Seattle, WA Expected in Certificate : Web Development/ Multimedia Networking Certificate - GPA :
  • Dean's List
  • Member of Phi Theta Kappa Society
Washington State University Pullman, WA Expected in Bachelor of Arts : Communications-Public Relations - GPA :
Columbia Basin Community College Pasco WA, Expected in Associate of Arts : General Studies - GPA :

Editor in Chief of the student newspaper

  • Member of Phi Theta Kappa Society
Work History
Brookdale Senior Living - Executive Director
Overland Park, KS, 08/2019 - 01/2021
  • Supported mission of The Clore Center and through leadership, initiative and consensus management by participating in setting policies and procedures to accomplish that mission.
  • Served as polished and professional representative of The Clore Center and Washington wine and agriculture both on campus and while visiting customers and attending trade shows.
  • Developed wine programs/classes/events including seated tastings, visiting winemakers, wine pairings and wine dinners.
  • Created and managed budgets, prepared reports for Board of Directors, and other data management as needed.
  • Responsible for payroll, accounts payable, accounts receivable and prepared/filed federal tax forms.
  • Reduced labor, utility bills, and office costs by over 50%.
  • Led staff team dedicated to showcasing Washington wine and agriculture and delivering outstanding guest service at every opportunity.
  • Focused on growing retail wine shop and wine tastings to encourage sales.
  • Built strong partnerships with local & regional wine industry groups.
Bazaarvoice - Event Marketing/Restaurant & Beverage Director
Paris, TX, 10/2002 - 02/2019
  • Created, promoted and executed private and public events including menu planning, pricing and vendor coordination.
  • Consistently provided professional, friendly and engaging service resulting in strong rapport with guests and clients as evidenced by many thank-you letters received.
  • Screened, interviewed and hired prospective employees, created and managed employee files, ran P&L reports, expense reports, timecards and bank reconciliations.
  • Created beverage program, procurement, controlled inventory acted as beverage director.
  • Created wine education course for staff along with organizing field trips to tasting rooms and vineyards to further their education which in turn expected them to use to increase sales in the restaurant.
  • Along with culinary director trained restaurant staff in fine dining service skills and aspects of guest relations.
  • Composed routine correspondence in response to inquiries from guests and vendors.
  • Generated social media promotions and promotional literature for upcoming events.
  • Guided guests through entire experience, managing ambiguous situations while maintaining composure and professionalism of staff.
  • Established and fostered positive relationships with vendors.
  • Marketed Eritage Resort throughout Pacific Northwest and Walla Walla Valley as destination venue.
Community Real Estate Group - Executive Assistant
City, STATE, 04/2016 - 09/2017
  • Served as primary contact for owner to represent and assist in all aspects of the business
  • Acted as a liaison among all stakeholders for real estate transactions
  • Screened calls and emails and initiated actions to respond or direct messages accordingly
  • Managed owner’s calendar, events and travel plans, and scheduled appointments
  • Planned and executed meetings, presentations and events, and attended meetings to record meeting minutes
  • Received and recorded financial documents related to property sales transactions
  • Developed and maintained an internal client filing system, retrieved and attached appropriate files to incoming correspondence requiring replies
  • Composed outgoing correspondence to vendors and clients, typed and proofread contracts and associated documents
  • Contract management utilizing Back Agent and DocuSign software
  • Researched, proposed and implemented vendor services to decrease costs to company
  • Ordered all office supplies and managed office machinery maintenance

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Resume Overview

School Attended

  • American Job Center Network Work Source
  • North Seattle Community College
  • Washington State University
  • Columbia Basin Community College

Job Titles Held:

  • Executive Director
  • Event Marketing/Restaurant & Beverage Director
  • Executive Assistant


  • Certificate
  • Certificate
  • Bachelor of Arts
  • Associate of Arts

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