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Dominion Lifestyle Services, LLC - Executive Director Resume Example

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EXECUTIVE DIRECTOR
Executive Summary
Talented professional with 20 years of experience in program analysis, program management, and program support and development is seeking the opportunity to utilize exceptional interpersonal, analytical and communication skills in the areas of business process analysis and change management facilitation in support of program evaluation and service delivery improvement (Lean Six Sigma).
Professional Experience
Executive Director 04/2008 － Current Dominion Lifestyle Services, LLC Haymarket, VA
  • Hours per week: 40 Dominion Lifestyle Services provides quality social services and habilitation supports to adults with intellectual disabilities, to facilitate lifestyle independence and community participation.
  • DLS accomplishes this critical mission by working in partnership with families, individuals with disabilities, health care providers, community agencies, and employers.
  • Developed policies and procedures that govern the organization's operations.
  • Monitors the organization's compliance with State and Federal regulations.
  • Performs human resources functions of recruitment, job classification and compensation analyses, employee coaching, training and performance evaluation, initiating criminal background investigations, grievance management and disciplinary actions.
  • Developed employee job descriptions, performance measures and the company's performance evaluation instrument Conducts and administers social and functional assessments to clients to determine level of services and training required.
  • Develops clients' individualized service and training plans (ISP).
  • Manages and coordinates staff's delivery of the services outlined in the clients' ISPs.
  • Developed and implemented a performance measurement method and instrument to measure clients' progress toward meeting ISP goals and objectives.
  • Interfaces with clients' families, case managers, and education providers to report and receive information relating to the clients' progress.
General Services Analyst 12/2006 － 04/2008 Virginia Department of Transportation Leesburg, United States, VA
  • Hours per week: 30 The primary functions of this position were the management of the Residency's program budget for highway maintenance and construction($21M), served as the disaster planning liaison and staff trainer, and the coordination and promotion of Virginia's Adopt-A-Highway Program (AHA) for Loudoun County.
  • Duties were as follows: Program budget preparation, forecasting, reporting and expenditure monitoring Trained section managers in migrating from a level-funded budget approach to a need-based method.
  • Developed and conducted a disaster planning training course covering policy and procedures of the Federal Highway Administration (FHWA) and the Federal Emergency Management Agency (FEMA).
  • Served as the Residency's liaison on three intra-agency committees for: the development of a web-based application to support the AHA Program; Agency disaster and emergency planning; and the Agency's charitable contribution initiatives.
  • As liaison, participated in strategic planning sessions, attended meetings, produced status and statistical reports, and resolved issues.
  • Developed and implemented the AHA Program's marketing plan.
Transportation Planner Engineering Technician II 03/2003 － 08/2004 Peppercorn Place Upper Marlboro, United States, MD
  • Hours per week: 40 Prince George's County Dept.
  • of Public Works and Transportation The primary function of this position was the coordination and promotion of the County's Alternative Commute RideShare) Program.
  • This grant-funded, community outreach program serves to reduce regional traffic congestion, and to improve air quality throughout the Metropolitan Washington region by promoting carpooling, vanpooling, mass transit use, biking, walking, and teleworking.
  • Duties were as follows: Grant writing and grant application preparation for submission to the County's administration and the grant's issuing agency.
  • Budget preparation and expenditure monitoring; Procurement proposal analysis; Contract administration.
  • Monitoring contractors' compliance with contract terms.
  • Development and implementation of the program's marketing plan.
  • Coordinating and conducting community outreach events.
  • Developed quarterly statistical and program status reports for submission to grant oversight agencies and to Department and County administration.
  • Served as Department's liaison on three inter-agency committees and one civic advocacy committee.
  • As liaison, attended meetings, resolved issues, participated in strategic planning sessions, and developed departmental position and response papers.
Program Director 12/2000 － 07/2008 Rivers Assisted Living Services Chesterfield, United States, VA
  • Hours per week: 30 Primary responsibility was to direct the operations of two Intellectual Disability Medicaid Waiver residential facilities and one senior adult home, which provide training and support services to adults with diagnoses of intellectual disabilities, developmental disabilities, mental illnesses, or physical or cognitive disabilities.
  • Duties were as follows: Developed policies and procedures that govern the organization's operations.
  • Monitored the organization's compliance with State and Federal regulations to maintain operating licenses.
  • Served as the organization's representative liaison on the Local Human Rights Committee.
  • Performed human resources functions of recruitment, job classification and compensation analyses, job 2 description development, employee coaching, training and performance evaluation, initiating criminal background investigations, grievance management and disciplinary actions.
  • Developed employee job descriptions, performance measures and the company's performance evaluation instrument Conducted and administered social and functional assessments on clients to determine level of services and training required.
  • Developed clients' individualized service/training plans (ISP) based on assessment findings, clients' interests, and other pertinent data.
  • Supervised and coordinated staff's delivery of the services outlined in the clients' ISPs.
  • Developed and implemented a performance measurement method and instrument to measure clients' progress toward meeting ISP goals and objectives.
Engineer I 10/1996 － 04/1998 Virginia Dept. of Transportation / Virginia Dept. of Motor Vehicles Richmond, United States, VA
  • Hours per week: 40 Primary responsibility was to ensure the Virginia Commercial Vehicle Size and Weight program operated within prescribed state and Federal regulations through the following actions: Facilitated the development and management of the program's strategic plan and budget ($7M).
  • Managed and implemented several information system development projects Implemented business process re-engineering initiatives designed to streamline motor carrier operations Managed policy development and amendment activities during Virginia's General Assembly legislative 3 sessions.
  • Drafted statutes for insertion in the Code of Virginia.
  • Drafted regulatory procedures in compliance with the Virginia Administrative Process Act.
  • Interpreted State and Federal statutes and regulations in response to public and employee inquiries.
  • Developed and delivered comprehensive presentations to political, lay and executive audiences.
  • Developed departmental position and response papers.
  • Developed quarterly statistical and program status reports.
  • Managed human resources generalist functions for the program's 134 employees Conducted training needs assessments and coordinated employee training and development initiatives.
  • Performed human resources functions of recruitment, job classification and compensation analyses, job description development, employee coaching, training and performance evaluation.
Agency Management Analyst 04/1995 － 10/1996 Virginia Dept. of Transportation Richmond, United States, VA
  • Hours per week: 40 Performed as a functional analyst and team member on an inter-agency information system development project.
  • The system was developed to manage roadway maintenance activities and the indexing and condition assessment data of Virginia's transportation infrastructure.
  • Acted as agency's representative liaison on the inter-agency project team for the system's development.
  • As liaison, primary responsibilities were ensuring agency's systems connectivity to, and compatibility with other inter- and intra-agency systems (e.g.
  • Human Resources, Financial, and Road Construction).
  • Researched and analyzed statewide business processes to evaluate need for re-engineering and/or the application of technology.
  • Drafted reports of findings.
  • Performed business and system requirements definition, and analysis and performed business process modeling.
  • Identified probable implementation issues and problems, and researched, formulated and recommended solutions.
  • Facilitated and participated in software application design sessions.
Contract Administrator 04/1994 － 10/1996 Virginia Dept. of Transportation Richmond, United States, VA
  • Hours per week: 40 Ensured contract compliance by monitoring statewide roadway maintenance projects.
  • e.g., grass cutting,.
  • paving, road repairs, snow removal, and other preventive maintenance activities).
  • Reviewed roadway construction engineering plans/drawings to ensure compliance with contract.
  • Developed project costs estimates by extracting data from engineering plans, and materials, labor and equipment summaries.
  • Developed and administered a statewide training program for employees gaining new contract administration duties.
  • Prepared and submitted contract proposals for advertising and award.
  • 4 - Evaluated and monitored Agency's compliance with State and Federal EEO regulations pertaining to contract awards.
Transportation Data Analyst Supervisor Engineering Technician VI 06/1991 － 04/1994 Virginia Dept. of Transportation / Virginia Dept. of Motor Vehicles Richmond, United States, VA
  • Hours per week: 40 Supervised and guided the work assignments of 13 employees who issue hauling permits and render other.
  • customer services to the public in call center and will call environments.
  • Permits provided travel clearance.
  • and a specific route of travel for vehicles transporting oversized and overweight loads on state roadways.) - Ensured accuracy of permits issued by technicians to prevent hazard to the traveling public and damage to bridges and other roadway structures.
  • Interpreted State and Federal statutes and regulations in response to public and employee inquiries.
  • Served as functional analyst for the development of the program's software and information system design.
  • Managed change management initiatives to facilitate staff transition into an automated environment.
  • Conducted training needs assessments of program's 13 employees.
  • Performed human resources functions of recruitment, job re-classification and compensation analyses, job description development, employee coaching, training and performance evaluation, grievance management and disciplinary actions.
  • Developed and delivered training programs and manuals for employees statewide.
  • Drafted regulations for insertion in the Code of Virginia and the Virginia Administrative Code.
  • Conducted public hearings in accordance with the Virginia Administrative Process Act.
  • Held focus group sessions with industry partners to aid in the development of policy proposals.
  • Served as Department's liaison with the Virginia Trucking Association.
Transportation Engineering Technician IV 01/1988 － 06/1991 Virginia Dept. of Transportation / Virginia Dept. of Motor Vehicles Richmond, United States, VA
  • Hours per week: 40 Processed hauling permit applications and analyzed vehicle configurations and schematics submitted to the department by transporters of oversized or overweight commodities (e.g.
  • mobile homes; construction vehicles and equipment, etc.) requesting travel over Virginia's roadways and bridges.
  • Analyzed and evaluated structural engineering plans and schematics of vehicle dimensions and weight to determine a safe, feasible route of travel.
  • Researched, interpreted and applied state and federal statutory codes and regulations.
  • Developed and assigned safe routes of travel for oversized and overweight commercial vehicles.
  • Reviewed and approved or denied applications based on statutory codes and regulations Provided direct customer service in-person and by telephone while collecting data from permit applicants.
Education
September, 2013 Bachelor of Science: Liberty University - Psychology Counseling Lynchburg, VA, United States GPA: GPA: 3.0 Psychology Counseling GPA: 3.0 0 Credits Earned: 120 Semester hours
Affiliations
Liberty University, Certificates of Specialized Study, 2012 (Lynchburg, VA): - Counseling of Women - Counseling of Children
Accomplishments
  • Marriage and Family Counseling Verizon, Internship through Liberty University, 2013 (Richmond, VA) Lean Six Sigma Project Management and Business Process Analysis Verizon, Consortium for Information Technology & Telephony Executives, 1999 (New York, NY) Managing Organizational Diversity Johns Hopkins Univ., Applied Physics Laboratory, Project Team (Richmond, VA) 1997-1998 ­ Information Systems Life Cycle Development Processes 1997-1998 ­ Change Management & Business Process Re-engineering 1997-1998 ­ Managing Technical Projects VDOT Maintenance Training Academy (Thornburg, VA) 1995 ­ Training Development for the Adult Learner 1995 ­ Training Needs-Assessment Administration 1994 ­ Contract Administration J.
  • Sergeant Reynolds College (Virginia Professional Development Training Institute, Richmond, VA) 1993 ­ Business & Technical Writing 1994 ­ General Accounting Practices 1991 ­ Employee Recruitment & Selection 1991 ­ Classification & Compensation 1990 ­ Employee Supervision 1989 ­ Microsoft WORD, EXCEL, PROJECT, ACCESS, POWER POINT University of VA, Highway Safety Institute (VDOT Central Office, Richmond, VA) 1993 ­ Road Design II (Transportation Engineering Technology II) 1992 ­ Road Design I (Transportation Engineering Technology I) 1990 ­ Highway Design Technology.
Skills
a level, Administrative, streamline, advertising, analyst, application design, approach, Agency, bridges, Budget preparation, budget, business process, business processes, business process re-engineering, call center, change management, coaching, commodities, contract administration, Contract administration, clients, customer services, customer service, delivery, developmental disabilities, dimensions, disaster planning, employee training, Financial, focus, forecasting, functional, Grant writing, grant application, Human Resources, human resources, indexing, ISP, marketing plan, materials, meetings, Works, modeling, Monitors, policies, development of policy, policy development, presentations, Prince, Procurement, progress, promotion, proposals, proposal, quality, recruitment, re-engineering, repairs, reporting, requirements definition, schematics, social services, strategic, strategic planning, system design, telephone, trainer, training programs, Transportation
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Resume Overview

Companies Worked For:

School Attended

  • Liberty University

Job Titles Held:

  • Executive Director
  • General Services Analyst
  • Transportation Planner Engineering Technician II
  • Program Director
  • Engineer I
  • Agency Management Analyst
  • Contract Administrator
  • Transportation Data Analyst Supervisor Engineering Technician VI
  • Transportation Engineering Technician IV

Degrees

  • September, 2013 Bachelor of Science : Liberty University - Psychology Counseling

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