Executive Director resume example with 13+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:

Forward-thinking health care professional offering more than ten years of experience in the industry, including three years leading a managed health care insurance organization. Experienced in developing and managing staff, budgets and programs to achieve results.

  • Managed health care strategies
  • Utilization monitoring
  • Cost analysis and savings
  • Profit and loss accountability
  • Operational efficiencies
  • Organizational leadership
  • Cross-functional team management
  • Policy/program development
  • Quality control
  • Regulatory compliance
  • Staff development
  • Coaching and counseling
  • Critical thinking
  • Written and oral communications
  • Customer retention
  • Grant collaboration
Executive Director, 3/2/20 to Current
AmikidsFort Lauderdale, FL,
  • Balance organizational, employee, and stakeholder needs.
  • Strengthen company business by leading implementation of new projects and procedures.
  • Plan and implement strategies to increase funding through various approaches.
  • Improve training to reduce knowledge gaps and eliminate performance roadblocks.
  • Recruit, hire and train employees on operations and performance expectations.
  • Monitor business trend forecasts and adjust budgets and operational plans to maximize growth and opportunities.
  • Revitalize business plans and realigned company objectives to increase financial performance.
  • Oversee strategic business decision-making to develop, enhance and enforce business mission.
  • Provide organizational leadership and collaborate with executive partners to establish long-term goals, strategies and company policies.
  • Devise strategic improvements to resolve issues and spearhead necessary operational updates.
  • Establish new workflow and employee training processes to improve operational efficiency.
  • Determine methods and procedures for staffing requirements and allotment of funds to various departments and projects.
  • Maintain accountability for operational and fiscal integrity, effectively managing designated budget.
  • Implement quality metrics to track business needs and lead diverse projects.
  • Inform board and committee about trends, issues and activities to facilitate policy-making.
Sr. Director of Business Development, 01/2019 to 03/2020
Pangea Real EstateChicago, IL,

Managed admissions and marketing teams

Developed strategies to maximize revenue streams

Cultivated opportunities for new revenue streams

Managed post-acute metrics and relationships

Improved system processes

Sought and maintained payor contracts

Nurtured relationships with health systems

Strategized to meet post-acute care objectives

Developed effective business plans

Identified, implemented and enhanced marketing strategies

Monitored organizational objectives, market trends and costs

Conferred with advertising managers to develop effective marketing plans

Conducted market feasibility and research studies

Communicated key metric value to leadership

Business Development Manager, 03/2013 to 12/2018
Wellspring Lutheran ServicesCity, STATE,

Cultivated global opportunities for revenue growth

Created and utilized revenue metrics to map progress

Analyzed data to realize revenue opportunities and identify vulnerabilities

Employed actionable data to improve internal processes that influenced revenue

Conducted market research and made recommendations to leadership

Negotiated revenue-generating contracts with community organizations

Secured inclusion in Post-Acute Care preferred provider networks

Managed and mentored sales and admissions teams across multiple markets

Participated in strategic planning and developing initiatives

Oversaw web-based admissions programs, CRM, State Medicaid enrollment and eligibility systems

Reviewed, assigned and tracked all website-generated leads

Collaborated with creative services to design effective advertising materials

Community Liaison Supervisor

Community Liaison

Executive Director/Partner, 09/2009 to 02/2013
Wilson Residential Care ServicesCity, STATE,

Co-Launched new transitional living program

Co-Managed daily business operations

Grew referral base to include State and Federal programs, as well as health care systems

Coordinated high-risk residential placements of clients from Department of Corrections and health system psychiatric units

Collaborated with statewide resources to ensure the long-term success of transitional clients

Recruited, hired, trained and managed staff

Maintained Medicaid and Medicare contracts

Performed medical billing and reconciliation

Participated as a member of the Crisis intervention team

Education and Training
Bachelor of Science: Organizational Administration, Expected in 05/2022
Central Michigan University - Mount Pleasant, MI
  • Graduated summa cum laude
Outward Mindset Leadership Training: , Expected in 2019
Arbinger Institute - ,
John Maxwell Leadership Gold: , Expected in 2019
Next Level Leadership Development - ,
Associate of Science: Marketing And Business Management, Expected in 05/2001
Baker College - Flint, MI
Advisory Boards and Corporate Participation

Board of Directors PACE Association of Michigan

Grant collaboration and management

Senior Care Resources Quality Committee

Transitional Care Community Collaborative

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Resume Overview

School Attended

  • Central Michigan University
  • Arbinger Institute
  • Next Level Leadership Development
  • Baker College

Job Titles Held:

  • Executive Director
  • Sr. Director of Business Development
  • Business Development Manager
  • Executive Director/Partner


  • Bachelor of Science
  • Outward Mindset Leadership Training
  • John Maxwell Leadership Gold
  • Associate of Science

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