executive director resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Executive Profile
GLOBAL SALES OPERATIONS LEADER - BUSINESS ARCHITECT EXECUTIVE Profile *Globally experienced (50+ countries), multilingual change-agent leader with proven success managing multinational sales operations/teams and enterprise business architecture strategy, reinforced by a keen knowledge of process-enabled technology. *History of propelling record-setting, multimillion-dollar sales growth throughout domestic and international markets, with a 25-year track record of exceeding goals by up to 300%.
Skill Highlights
MS Office (Word, Excel, PowerPoint, Outlook); Clientele; Fourth-Shift ERP; GoToMeeting; SEO /SEM, Digital Marketing, Social Media, Web based applications.
Core Accomplishments
Professional Experience
09/2016 to Present Executive Director La Costa Glen Carlsbad | Carlsbad, CA,
  • The nation's largest media and marketing organization within the advertising specialty industry.
02/2016 to 08/2016 Business Development Manager Eurofins Scient. | , ,
  • Advanced through multiple promotions, culminating in present executive directorship.
  • Oversee $28M Distributor Services business unit providing B2B solutions of proprietary, web-based, industry-specific databases of suppliers and products and printed catalogs/publications.
  • Manage six territories throughout the U.S.
  • and supervise six directors and 12 AEs (each managing a 1.8M client base).
  • Develop and grow the business through innovative strategies, best-practices implementation, and extensive tradeshow marketing nationwide.
  • Key Results: Repeatedly recognized for keen analytical skills, the ability to generate key business intelligence, and outstanding strategic direction of $28M business unit.
  • Regarded as an expert in obtaining tangible business information facilitating mission-critical strategic initiatives.
  • Subsequently leveraged findings to lead successful projects focused on new business development, account retention, member lifecycle projections, and marketing testing.
  • Drove record-setting gains in new members (from 250 to 400 per month) and closing ratios (from 40% to 65%) to generate new incremental business totaling $6M annually.
  • Opened global markets and multimillion-dollar e-business channels throughout Europe, Latin America, and Canada.
  • Launched Spanish language sections of corporate website, hired/trained a bilingual customer service and tech-support team, and developed reciprocity agreements and strong relationships with international trade associations.
  • Efforts catapulted international sales and distributor memberships by 525% and 500%, respectively (more than triple the goal).
  • Injected consistency and cohesion into SKU product setup and discount code structures, allowing for more effective forecasting and facilitating the upgrade process to increase client base penetration from 50% to 70% in three years.
  • continued Replaced 40-year-old system with enterprise ERP/CRM package as member of core project team.
  • Efficiencies gained saved $150K+ annually while increasing customer service/satisfaction.
  • Created business tools, training programs, sales pipeline-building processes, and tracking mechanisms that elevated sales force accountability and effectiveness.
  • Examples include sales/retention scripts, role-plays, SPIN sales coaching, real-time sales reporting, and closing ratio analysis.
  • Earned the highest possible marks on annual reviews throughout tenure, and honored with Presidents' Council Achievement Award for TIMSS ERP-CRM implementation.
01/1 to 02/2016 International Sales Manager Henry Schein | Arkansas City, AR,
  • Manufacturer/distributor of orthodontic and dental products, instruments, and consumable goods.
01/1 to 01/1 International Sales Executive | , ,
  • Repeatedly promoted during tenure, ultimately being named international sales manager due to proven ability to propel global business growth.
  • Developed and led team of five international sales executives and managed all aspects of daily operations, including marketing, training, business administration, inventory controls, ISO certification, and implementation of CRM/ERP systems.
  • Cultivated and maintained international distributor partnerships; participated extensively in domestic/international tradeshows; and established sales territories and business practices centered on customer service excellence, strategic business development/expansion, and profit maximization.
  • Key Results: Launched the startup of International Business division.
  • Established policies/procedures and recruited, trained, and led an A-caliber, multicultural sales force to deliver goal-surpassing results (exceeding quotas by 20%-50% from first year of hire and every year thereafter).
  • Drove revenue growth from European, Latin American, and Asian countries, increasing sales from $1M to $8.5M annually.
  • Penetrated new markets, displaced competitors, and fueled seven-figure bottom-line gains through strategic business development efforts.
  • Traveled internationally to participate in every orthodontic tradeshow from every country-hosted association in the world, presented on new products/technologies at high-profile engagements with orthodontists around the world, and signed dozens of exclusive international distributor partnerships.
  • Prepared and obtained CE Mark and ISO9002 certification (both achieved on first attempt).
  • Completed highly technical translation of all marketing creatives and 80-page catalog into Spanish.
  • Praised for change-agent leadership and continuous process improvements that resulted in more effective management of multi-country territories and multi-currency sales.
  • Strengthened inventory controls and product handling/operational processes in multiple locations by establishing best practices and implementing barcode technology.
Expected in 2002 to to BS | Business Administration Management ST. JOSEPH'S UNIVERSITY, Philadelphia, PA GPA:
Business Administration Management 3.65
Expected in to to MBA | Management LA SALLE UNIVERSITY, Newtown, PA GPA:
Management 4.0 Excellence Award Beta Gamma Sigma - 2016 - Premier honor society recognizing business excellence
Expected in 1998 to to ISO9000 Internal Auditor Certification | , , GPA:
Spanish (expert written/verbal fluency); Italian (conversant)
advertising, analytical skills, B2B, business administration, business development, business intelligence, catalogs, catalog, change-agent, closing, coaching, Council, CRM, Clientele, client, customer service, databases, direction, e-business, ERP, forecasting, Internal Auditor, International Business, international sales, inventory, ISO, ISO9000, ISO9002, Italian, Latin, leadership, managing, Mark, marketing, Excel, MS Office, Outlook, PowerPoint, Word, enterprise, new business development, page, policies, processes, profit, publications, real-time, sales, sales reporting, scripts, Spanish, Spanish language, strategic, tech-support, training programs, translation, upgrade, website, written

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Job Titles Held:

  • Executive Director
  • Business Development Manager
  • International Sales Manager
  • International Sales Executive


  • BS
  • MBA
  • ISO9000 Internal Auditor Certification

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