executive director resume example with 15+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Creative and enthusiastic social work professional with experience managing caseloads of up to 35 including adolescents in high-risk environments. Passionate about building trust and rapport with at-risk youth through a non-judgmental approach, patient demeanor, and compassionate interpersonal skills. Adept at needs evaluation, treatment planning and facilitating groups or individual counseling sessions. as well as a compassionate and motivated Social Worker with comprehensive knowledge of social justice issues and systems affecting marginalized communities. I am passionate about developing and facilitating programs to support communities in need and to be collaborative and analytical with my proven ability to build strategic partnerships, advocate for clients and advance change for communities in need.

  • Policy and procedure adherence
  • Medicare and Medicaid applications
  • Group therapy specialist
  • Motivational enhancement therapy
  • Psychosocial assessments expert
  • Program development and management
  • Play therapy
  • DSM-IV knowledge
  • Compassionate
  • Strengths-based solution-focused therapy
  • Solution-based interventions
  • Confidential case documentation
  • Referrals and networking
  • Social services
  • National Association of Social Workers (NASW)
  • Organized
  • Data collection and management
Work History
Executive Director, 02/2012 to Current
Leap ServicesHudson Falls, NY,
  • Detailed program operations and participant activities with comprehensive recordkeeping.
  • Identified service gaps and located needed resources for individuals, including housing, work placement, and other support.
  • Performed administrative duties,
  • Managed quality assurance program, including on-site evaluations, internal audits, and customer surveys.
  • Resolved [Type] problems, improved operations and provided exceptional client support.
  • Spoke with Suffolk County Liasion and community leaders groups to expand community engagement and program outreach.
Social Worker, 08/2019 to 02/2020
Indian Health ServicePort Angeles, WA,
  • Counseled individuals and families regarding mental health, substance abuse, physical abuse, and rehabilitation issues.
  • Provided social work services; including psychosocial assessments, individual and family therapy, case management, discharge planning, and referrals.
  • Referred clients to social services agencies.
  • Administered assessments and developed academic goals based on specific disabilities and barriers to learning.
  • Offered employment counseling and provided referrals to community outreach programs to help clients gain independence.
  • Supported patients and families in coping with problems resulting from severe illness.
  • Assisted social work supervisor with records reviews to facilitate improved performance and quality assurance.
  • Interviewed individual clients, families or groups to assess situations, capabilities, and problems to determine services required to meet needs.
  • Spearheaded and conducted community outreach efforts.
  • Conducted outreach to local referral sources to build strong partnerships for supportive services.
  • Participated in community events and fundraisers to gain awareness and support of local youth needs.
  • Facilitated monthly family support groups and meetings.
  • Communicated goals, plans and progress to parents or guardians.
Intensive Case Manager, 04/2004 to 09/2010
Crozer-Keystone Health SystemCrum Lynne, PA,
  • Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented all patient interactions and interventions in electronic charting systems.
  • Helped patients receive appropriate, high-quality care with reasonable results.
  • Managed support services and fostered communication among social workers, [Type] therapists, hospital staff and patients.
  • Took active role in patient and family planning process, detailing instructions and responding appropriately and effectively to questions and concerns.
  • Updated patient charts using [Software] with data such as medications to keep records current and support accurate treatments.
  • Gathered information from mental and physical health and educational records to make recommendations and determine appropriate care plans.
  • Visited over [Number] homes and agencies per [Timeframe] to provide support and case management services to clients, including [Type] services.
  • Established protocol for assessment and referral of clients to appropriate services.
  • Established partnerships among community organizations, political leaders and government agencies to provide comprehensive care.
  • Referred clients and researched services that provided for individual needs and determined best options based on need and location.
  • Used evidence-based practices such as motivational interviewing to create individualized service plans for [Number] clients.
  • Identified community resources to support clients, including [Type] and [Type] community resources.
Associate of Science: Human Services, Expected in 05/2004
SUNY Empire State College - Saratoga Springs, NY,
Bachelor of Science: Health Administration, Expected in 03/2011
SUNY Empire State College - Saratoga Springs, NY
Master of Social Work: Social Work, Expected in 02/2020
Walden University - Minneapolis, MN

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Resume Overview

School Attended

  • SUNY Empire State College
  • SUNY Empire State College
  • Walden University

Job Titles Held:

  • Executive Director
  • Social Worker
  • Intensive Case Manager


  • Associate of Science
  • Bachelor of Science
  • Master of Social Work

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