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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Talented professional experienced in developing and managing staff, budgets, and programs to achieve results. Offering more than a decade of experience at a leadership (supervisory) level. Able to apply skills in ministry, leadership, mentoring and training to motivate the organization's members in meeting the mission of the organization and the goals of its programs. Proven ability to raise public awareness about community-based programs and services.

Skills
  • Budgeting and financial management
  • Communications strategy
  • Compliance and regulations
  • Program monitoring
  • Client Services
  • Social work
  • Team leadership, training and development
  • Coaching and counseling
  • Documentation and reporting
  • Stakeholder relations
  • Quality control
  • Program management
  • Data interpretation
  • Resident satisfaction
  • Employee engagement
  • Consumer advocate
  • Referrals for services as needed
  • Investigations
Experience
12/2019 to Current
Executive Director Metropolitan Government Of Nashville & Davidson County Nashville, TN,
  • Strengthened company business by leading implementation of new projects and procedures
  • Planned and implemented strategies to increase funding through various approaches
  • Monitored business trend forecasts and adjusted budgets and operational plans to maximize growth and opportunities
  • Generated new client relationships and increased revenue by driving effective business development strategies
  • Established and oversaw strategic business actions and streamlined operations
  • Built referral pipeline by remaining active with community, establishing referral networks and resources
  • Revitalized business plans and realigned company objectives to increase overall profits
  • Oversight of a small sheltered workshop that employs people with disabilities. We do small product assembly and recycling
  • Oversight of a thrift store and daily operations
  • Grant writing
  • Generated a budget and ensured we remained on budget
  • Reorganized the warehouse and daily operations on both sides of the business
  • Implemented massive sales events to deplete overstock at the thrift store
  • Hired employees, completed employee evaluations, and provided disciplinary action as needed
  • Time studies
  • Sales
  • Created and removed policies as needed
  • Training of new employees and retraining employees as necessary.
  • Recruitment of new employees
  • Completed monthly documentation required by DESE to secure our funding
  • Completed documentation necessary to retain Carf accreditation
01/2007 to 12/2019
Client Services Manager Viant San Francisco, CA,
  • Scheduled clients and managed client exits by ensuring all current and future needs were met
  • Provided information on client relationships and projects to major stakeholders
  • Conducted performance evaluations for all the staff assigned to my team
  • Provided exemplary coaching to all department employees, realizing successful increase in team morale
  • Delivered high level of service to clients in effort to build upon relationships for future
  • Updated clients on consistent basis regarding projects and answered questions quickly and with knowledgeable support
  • Recruited and trained direct support staff, associate client services manager, and the medical coordinator on my team
  • Led monthly staff meetings in the 6 homes I supervised
  • Payroll
  • Disciplinary actions for DSP's and the managers I supervised
  • Oversight of Visa 1 purchases and coding
  • Investigations on any allegations on consumers or employees
  • Monitored vehicle usage for each home I supervised
  • Oversight of the budget for each home
  • Writing individualized support plans including creating annual goals for the consumers to achieve
  • Worked with outside stakeholders as necessary to resolve issues
  • Assisted in closing down the larger group homes and moved over 50 individuals to homes in the community
  • Assisted consumers who wanted to work with employment opportunities or access to a day program
  • Monthly reports on each consumer on my caseload
  • Organized meetings and events that the consumers and employees would enjoy
  • Reviewed, approved, or created EMT's that track all incidents with employees and staff
  • Ensured completion of daily log notes on each consumer
  • Direct consumer care as necessary
  • Ensure all employees have completed required annual trainings
  • Staff scheduling and attendance tracking
  • Internal inspections of each home on my caseload
  • Crisis intervention for employees and consumers
  • Referrals to programs or opportunities for employees and consumers
  • Conducted interviews of applicants

.

09/2005 to 01/2007
Special Education Teacher Bridgeport Public Schools Bridgeport, CT,
  • Eliminated learning gaps and effectively instructed students by developing IEPs and using wide variety of teaching aids and motivational strategies
  • Fostered relationships with students to increase engagement, and periodically reported student progress to parents/guardians and school leadership
  • Delivered specialized classroom instruction to broad range of students with developmental and behavioral disorders
  • Conducted small group and individual classroom activities with students based on differentiated learning needs
  • Organized and prepared instructional materials, communiqués, and reports
  • Promoted language development skills through reading and storytelling
  • Wrote and presented documents for Individual Education Plan conferences
  • Supervised field trips to local parks, fire stations and zoos
  • Encouraged students to be understanding of others
  • Worked with students of varying degrees of specialized need to accomplish tasks and build practical skills
  • Implemented specialized tests to evaluate literacy performance
  • Developed interesting and interactive learning methods tailored to help students with individual needs
  • Administered standardized tests
  • Established and communicated clear objectives for all lessons
  • Units and projects to both students and parents
08/2002 to 06/2005
Special Education Teacher Bridgeport Public Schools Bridgeport, CT,
  • Developed individual educational plans (IEP) designed to promote educational, physical and social development
  • Fostered relationships with students to increase engagement, and periodically reported student progress to parents/guardians and school leadership
  • Developed reading skills with students who didn't know how to read
  • Conducted small group and individual classroom activities with students based on differentiated learning needs
  • Developed Individual Education Programs (IEP) to establish student outcome goals and define educational strategies; leveraged developmental practices and educational theories to achieve educational objectives
  • Organized and prepared instructional materials, communiqués, and reports
  • Promoted language development skills through reading and storytelling
  • Wrote and presented documents for Individual Education Plan conferences
  • Supervised field trips to local parks, museums, and zoos
  • Created a special education department for a new location in Connecticut for a semester
  • Served as a rotational special education instructor in four of their locations in St. Louis
  • Taught in self contained and resource classrooms
Education and Training
Expected in 05/2002
Bachelor of Science: Special Education
University of Missouri St. Louis - St. Louis,
GPA:
Expected in
: General Studies
St. Louis Community College - St. Louis,
GPA:
Certifications
  • First Aid/CPR

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Resume Overview

School Attended

  • University of Missouri St. Louis
  • St. Louis Community College

Job Titles Held:

  • Executive Director
  • Client Services Manager
  • Special Education Teacher
  • Special Education Teacher

Degrees

  • Bachelor of Science
  • Some College (No Degree)

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