executive director resume example with 16+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - - -
Professional Summary

High-performing executive with 28 years of nursing experience, 14 years of hospice experience, and 9 years of senior leadership experience. In-depth knowledge of hospice business operations. Demonstrated proficiency in staffing, training and development, compliance and program management.

  • Policy Development
  • Executive Leadership
  • Relationship and Team Building
  • Regulatory Compliance
  • Employee Motivation and Performance
  • Complex Problem Solving
  • Organizational Development
  • Analytical and Critical Thinker
  • Approachable and Outgoing
  • Quality Control Planning
Work History
02/2019 to Current
Executive Director Aveanna Healthcare Little Falls, MN,
  • Ensures that Spanish Oaks Hospice employs qualified staff to provide hospice services.
  • Ensures that Spanish Oaks Hospice has implemented policies and procedures related to the management, operation, and evaluation of overall performance of the hospice.
  • Ensures that Spanish Oaks Hospice has sufficient qualified staff to meet the needs of patients admitted for hospice care and as outlined in plan of care.
  • Ensures that Spanish Oaks Hospice provides orientation, training, and supervision program for every employee and volunteer, and that staff members complete their annual training and education program.
  • Conducts timely completion of ADR 's and CERTs.
  • Conducts ongoing audits of employee files required by regulation.
  • Assist's in collection and presentation of data for compliance, quality, and safety.
  • Presents proposals and recommendations to Governing Body for action regarding strategic planning, policies and programs.
  • Establishes job description and qualifications for all personnel in collaboration with Governing Body.
  • Oversees budget development and presents recommendations reflecting program priorities to Governing Body.
07/2014 to 02/2019
Clinical Director Lhc Group Gulfport, MS,
  • Assisted with the overall development and management activities of Spanish Oaks Hospice and provided necessary day to day management and supervision of the hospice agency.
  • Assured that all clinical services provided were consistent with Hospice standards of practice and policies and procedures of Spanish Oaks Hospice.
  • Identified need for change in programs and services; developed proposals for consideration by Executive Director.
  • Planned and implemented specific clinical and administrative projects, coordinating them with overall agency plans.
  • Scheduling, supervision and ongoing education of Hospice Nurses, Aides, Spiritual Counselor's, and MSWs.
  • Supervised and coordinated utilization review activities.
  • Assisted in development of personnel policies and monitored compliance in areas of responsibility.
  • Provided input to related administrative/computerized systems and monitored processing of data relating to patient care.
  • Participated in professional and community health activities.
  • Developed and adjusted work schedules for hospice staff.
  • Identified nurses' and staff training needs and devised training programs to close gaps.
  • Interviewed and hired highly talented individuals bringing great skills and passion to daily jobs.
  • Developed, implemented, revised and evaluated policies and procedures.
  • Monitored, analyzed and corrected staff performance and worked with them to raise standards of practice.
  • Implemented new policies and educated staff on changes.
  • Worked with developing staff through education, evaluation, performance management and competency improvement.
  • Coached and trained newly hired employees so that each understood job responsibilities and requirements of positions.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Assisted in the collection and presentation of data for compliance, quality, and safety.
10/2007 to 07/2014
Hospice Case Manager Integrity Placement Group City, STATE,
  • Performed initial and continually updated comprehensive assessments of hospice patients within specific timeframes.
  • Optimized comfort and dignity of patients, and provided care that is consistent with patient and family needs and goals, with patient needs and goals as priority.
  • Developed, maintained, and implemented individualized patient care plans in coordination with IDG Team.
  • As designated coordinator of plan of care, the nurse ensures that patient care is furnished in a safe and effective manner and is delivered in accordance with patient's plan of care.
  • Re-evaluated the needs of patient/family at regularly scheduled intervals (IDG) and modified plan of care in accordance with changing needs, input from IDG team, and in conformance with policies and procedures.
  • Participated in performance improvement projects as part of the Quality Assessment/Performance Improvement process.
04/2005 to 10/2007
Senior Staff Nurse Neurovascular Unit Memorial University Medical Center City, State,
  • Interviewed, Trained, and Supervised 86 staff members on a Neurovascular unit.
  • Performed Audits of medical charting.
  • Completed staff schedule for 86 staff members. Including Unit secretaries, Patient care technicians, and RNs.
  • Assured policies and procedures were performed and followed by all staff.
  • Ensured the highest level of patient safety and quality of care was given to patients.
  • Mentored staff and set high standards of care for team members and performed quarterly performance evaluations.
  • Assisted in the collection and presentation of data for compliance, quality, and safety.
Expected in 06/1994 to to
Bachelor of Science: Nursing
Georgia Southern University - Statesboro, GA

Georgia RN License

CPR certification

GHPCO affiliate

NHPCO affiliate

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Resume Overview

School Attended

  • Georgia Southern University

Job Titles Held:

  • Executive Director
  • Clinical Director
  • Hospice Case Manager
  • Senior Staff Nurse Neurovascular Unit


  • Bachelor of Science

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