Talented executive offering proven background in business settings driving organizational change at operational levels. Demonstrated leadership, planning and problem-solving abilities focused on delivering robust, performance-oriented strategies to meet current and expected demands.
Skills
Communications strategy
Budgeting and financial management
Team leadership, training and development
Compliance and regulations
Program monitoring
Training and Development
Program management
Coaching and counseling
Quality control
Talent management and staffing
Client services
Experience
Executive Director, 08/2018 - Current Metropolitan Government Of Nashville & Davidson County – Nashville, TN,
Performed data analysis and reported financial findings to [Job title].
Completed and submitted grant applications to seek funding for projects, bringing in more than $[Amount] in [Timeframe].
Exceeded customer satisfaction by finding creative solutions to problems.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Performed administration and office management duties, including composing and editing recruitment correspondence and memos.
Coordinated special events, team building and training opportunities.
Monitored supply and equipment handling to minimize loss, waste and fraud.
Maintained pre-employment files to facilitate recruitment, application, interview and selection process.
Developed procedural manuals for operational training and support for new hires.
Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
Updated system to organize office documentation, maximizing efficiency and increasing productivity.
Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures.
Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
Compiled [Type] data and created reports and spreadsheets for use by [Type] department.
Developed and implemented efficient filing systems and customer database protocols.
Elevated customer satisfaction ratings by resolving issues for speedy resolution.
Tracked and submitted employee timesheets to accounting department for payroll processing.
Managed recurring HR processes such as [Type] and [Type].
Implemented employee engagement and development activities, presentations and training to maximize productivity and unite workforce.
Prepared employees for assignments by establishing and conducting orientation and training programs.
Optimized processes by training employees to apply industry best practices and observe all protocols.
Established working relationships with regulatory agencies.
Enforced regulations by reviewing federal and state laws to confirm compliance.
Adhered to deadlines in optimizing regulatory and operational performance.
Improved operations by working with team members and customers to find workable solutions.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Motivated and encouraged team members to communicate more openly and constructively with each other.
Collaborated with others to discuss new [Type] opportunities.
Resolved interpersonal conflicts by listening, finding common ground and building relationships.
Demonstrated leadership by making improvements to work processes and helping to train others.
Responded to employee inquiries regarding payroll and timekeeping.
Enforced established payroll-related policies, procedures and regulations and adherence to company and governmental policies.
Onboarded new employees in time reporting and payroll systems.
Managed payroll and time and attendance systems.
Monitored vacation accrual.
Used vast number of teaching strategies in coordination of lesson creation and planning to meet diverse group of students' specific needs.
Fostered positive and trusting relationships with students to increase engagement.
Participated in week-long intensive leadership training and provided training to colleagues on applied behavior analysis.
Responded to advanced issues with professional and relationship-focused approach.
Resolved customer issues efficiently to build loyalty.
Evaluated accounts to determine accuracy and resolve issues to maintain customer satisfaction.
Gathered, prepared and maintained appropriate information required by [Type] regulations and guidelines, including [Type], [Type] and [Type].
Executed successful compliance monitoring and risk assessment programs.
Met food safety goals by coordinating compliance strategies, establishing procedures and enforcing policies.
Conducted audits of food safety operations to assess performance and verify efficacy of established control systems.
Created and managed training classes to educate new hires and existing employees about compliance concerns.
Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.
Set guidelines for teacher performance and lesson planning and oversaw compliance with established procedures.
Encouraged teaching staff to continually improve strategies and maximize student learning.
Administrative Assistant, 07/2017 - 08/2018 Cvs Health – Bloomington, MN,
Reviewed, investigated and corrected errors and inconsistencies in financial entries, documents and reports.
Managed accounts payable for organization of [Number] personnel.
Processed rehires, transfers, terminations, garnishments and withholdings.
Managed company tax payments for [Type] organization with $[Amount] in annual revenue.
Supervised proper processing of garnishments, including child support and wage assignments.
Responded to employee inquiries regarding payroll and timekeeping.
Enforced established payroll-related policies, procedures and regulations and adherence to company and governmental policies.
Monitored daily banking transactions.
Onboarded new employees in time reporting and payroll systems.
Prepared and maintained support documentation.
Managed payroll and time and attendance systems.
Monitored vacation accrual.
Followed all IRS guidelines and state regulations when submitting payroll taxes.
Worked quickly and efficiently, with minimal oversight, to accomplish assigned duties.
Corrected payroll transactions by voiding checks and issuing stop payment orders.
Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
Managed phone calls from clients during [Job title]'s absences and delivered informative answers to questions.
Maintained inventory in administrative building supply closet to prevent shortages of supplies.
Informed or directed visitors and parents to appropriate offices.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Maintained updated [Type] knowledge through [Task] and [Task].
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Supervised staff preparing and serving [Number] meals per day.
Adhered to all company food, safety, quality and sanitation policies.
Priced and ordered food products, kitchen equipment and food service supplies.
Responded to customer concerns efficiently, accurately and with detailed information.
Enforced staff performance and service standards to deliver consistent and positive customer experiences.
Trained employees on cooking techniques, safety standards and performance strategies.
Kept facilities in compliance with [Type], [Type] and [Type] standards.
Created and compiled all safety training procedures into manuals to disseminate to all staff members.
Coordinated fire drills on [Timeframe] basis for employees of every work shift.
Determined and resolved potential safety code deficits, which addressed adequacy of fire exits, stairways, aisle spaces and sprinkler systems.
Responded to emergency situations in the most efficient, effective ways possible.
Conducted regular inspections of facilities to check compliance with fire, hazard and safety guidelines.
Assistant Director, 03/2009 - 07/2017 Hillel: The Foundation For Jewish Campus Life – Athens, OH,
Oversaw procedures implementation to increase company productivity and efficiency.
Handled incoming and outgoing correspondence, including mail, e-mail and faxes.
Cultivated and maintained positive working relationships with employees and freelance personnel.
Assisted leadership in training and oversight of [Number][Job title]s.
Monitored team compliance with established safety and health guidelines.
Mentored and supported new employees on industry practices and business operations.
Implemented [Timeframe] billing procedures, audited and reconciled accounts and recorded transactions into [Type] database.
Coached and guided [Job title] on day-to-day operations and company processes.
Complied with recordkeeping and reporting requirements to maintain efficiency.
Monitored employee adherence to occupational health and safety protocols.
Compiled statistical information for special reports.
Organized billing and invoice data, prepared accounts receivable and generated revenue reports to provide controllers with vital financial information.
Identified and corrected data entry errors to prevent duplication across systems.
Reduced physical document storage [Number]% by scanning and eliminating outdated records.
Obtained scanned records and uploaded into company databases.
Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
Reviewed and updated account information in company computer system.
Accelerated paperwork processing [Number]% by developing more effective filing system.
Maintained records by creating monthly reports, closing terminated records and performing chart audits.
Transferred written information into databases to maintain consistent, accurate client records and project details.
Prepared payroll documentation by entering data into cumulative payroll document.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
Worked with [Job title] to develop customer service improvement initiatives.
Trained [Number] new employees each [Timeframe] in procedures and policies in order to maximize team performance.
Documented conversations with customers to track requests, problems and solutions.
Consulted with customers to determine best methods to resolve service and billing issues.
Enforced classroom routines to keep students on schedule and operating at consistent level.
Maintained student attendance and assignment records to prevent lapses during teacher absences.
Kept detailed records of student progress, attendance and assignments in [Software].
Taught [Number] students for [Number] days and kept up with lesson plans and student assignments.
Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
Engaged students in discussions to promote interest and drive learning.
Liaised with teachers to develop cohesive educational plans and improve student support.
Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
Organized and led activities to promote physical, mental and social development.
Created and implemented developmentally appropriate curriculum addressing all learning styles.
Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.
Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
Administered and documented results of student assessments.
Worked closely with site director, family care workers, classroom teaching team and other specialists.
Set guidelines for teacher performance and lesson planning and oversaw compliance with established procedures.
Observed children, using Anecdotal method to record development, interests and skills.
Promoted good behaviors by using positive reinforcement methods with children.
Encouraged teaching staff to continually improve strategies and maximize student learning.
Promoted good behaviors by using positive reinforcement methods.
Developed professional relationships with parents, teachers, directors and therapists.
Observed children to record development.
Enforced behavior expectations at all times.
Identified early signs of emotional and developmental problems in children.
Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
Organized and maintained filing and document management systems by coordinating, archiving and purging files.
Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations.
Maintained inventory in administrative building supply closet to prevent shortages of supplies.
Developed administrative processes to achieve organizational objectives and improve office efficiency.
Monitored attendance records by taking note of staff vacation time, sick days and personal days.
Tracked and submitted employee timesheets to accounting department for payroll processing.
Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
Established working relationships with regulatory agencies.
Carefully maintained and circulated filing documents and records to department heads.
Studied regulations to ascertain all requirements and delivered necessary training to clients.
Planned, implemented and led [Type] program, which produced [Result] and [Result] within [Timeframe].
Developed organizational methods and policies, implementing training initiatives to deliver ongoing awareness of and compliance with established procedures.
Facilitated adherence to all safety and regulatory objectives, including client-specific projects, training programs and personnel background checks.
Enforced regulations by reviewing federal and state laws to confirm compliance.
Infant Lead Teacher, 01/2007 - 03/2009 North Country Academy – Shawnee, KS,
Implemented hands-on, play-based strategies such as games and crafts for experiential learning.
Maintained tidy, clean and safe environments for children.
Followed safe feeding guidelines and parental requests for breastmilk, formula and solids.
Enhanced sensory abilities by giving children access to numerous textures and shapes.
Organized and led activities to promote physical, mental and social development.
Changed diapers, used bibs and monitored behaviors to maintain good hygiene for each child.
Helped infants develop communication skills through baby sign language while also promoting positive behaviors and social skills.
Taught children foundational skills such as colors, shapes and letters.
Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
Introduced groups of [Number] toddlers to multisensory activities such as music, dance and stories to encourage exploration and spark curiosity.
Participated in [Number] professional development activities from [Year] to [Year] including [Type] and [Type].
Encouraged early literacy through read-aloud time and alphabet games.
Monitored children's play activities to identify additional learning opportunities or behavioral issues.
Identified warning signs of emotional and developmental problems in children.
Planned and led games, reading and activities for groups of [Number] children.
Sparked creativity and imagination by helping children discover new things each day.
Communicated with children's parents and guardians about daily activities, behaviors and problems.
Supported children's emotional and social development by adapting communication tactics for differing client needs.
Employed variety of materials for children to explore and manipulate in learning activities and imaginative play.
Built stable, consistent and positive environment for [Number]-year-old children.
Maintained daily records of individual activities, behaviors, meals and naps.
Created and implemented developmentally appropriate curriculum addressing all learning styles.
Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.
Administered and documented results of student assessments.
Collaborated with colleagues on developing new classroom projects and monthly themes.
Maintained child-friendly environment with access to outdoor activities.
Worked closely with site director, family care workers, classroom teaching team and other specialists.
Observed children, using Anecdotal method to record development, interests and skills.
Promoted good behaviors by using positive reinforcement methods with children.
Helped children reach [Type] and [Type] milestones.
Developed professional relationships with parents, teachers, directors and therapists.
Observed children to record development.
Identified early signs of emotional and developmental problems in children.
Education and Training
: Early Childhood Education, Expected in - National Louis University - Chicago, IL, GPA:
: Early Childhood, Expected in - Kendall College - Chicago, IL, GPA:
Bachelor of Science: Administration of Justice, Expected in 05/2004 - Southern Illinois University At Carbondale - Carbondale, IL, GPA:
Associate of Science: Social Work, Expected in 05/2000 - John A Logan College - Carterville, IL, GPA:
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