executive assistant to the managing broker resume example with 18+ years of experience
Enterprising Executive Assistant with 20+ years of experience as a resourceful administrative professional supporting professional needs with well-organized precision. Successfully manages high-volume workloads in fast-paced and rapidly changing environments. Dependable and quick-learning team player with effective communication and organization skills. Dedicated to excellent customer service, client satisfaction and team communication. Maintains professional appearance and demeanor and expertly completes assigned tasks with the focus on quality.
- Administrative office support
- Advanced Clerical Knowledge
- Creating and maintaining vendor licensing and insurance updates
- Project planning and Management
- Processing work orders and invoices
- Schedule & calendar planning, time management
- Business writing and Proofreading
- Report writing, Report analysis and Project Expense reporting
- Scanning, filing and data archiving
- Social Media Knowledge and Strong Interpersonal Skills
Carrollton, TX, 02/2016 - 07/2022
- Managed residential properties and prepared homes for new tenants prior to arrival.
- Responded to calls and emails accordingly to facilitate communication, prioritize tasks and enhance business processes.
- Input all software data associated with Owners, tenants, properties and vendors as per company policies and procedures.
- Worked with vendors and owners to effectively plan and coordinate logistics for special projects and events to provide a high level of service.
- Processed invoices for work done following assignment and by creating and tracking a specific work order.
- Visited residential properties and evaluated maintenance needs upon tenant departure or when a property was newly taken on.
- Used advanced property management software to prepare monthly Owner statement documents and expense reports to accurately create financial documentation.
- Scanned paperwork and organized computer-based information.
- Assisted with special projects of varying degrees of complexity.
Dallas, TX, 07/2013 - 07/2015
- Answered phones, email, and in-person inquiries in regard to property management, rentals available, and the process for each using well-developed active listening and open-ended questioning skills.
- Detailed and promoted specifics of vacant and upcoming rentals in advertising including the input of pictures.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Verified income, assets and expenses, and completed file tracking sheet for each applicant.
- Lease preparation and execution, attachments of any addendum or other legal documentation as required.
- Compiled maintenance and repair requests for submission to vendors and reached out to local contractors for bid proposals.
- Monitored progress of maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Escalated major issues to property manager for immediate remediation.
- Established strong, professional relationships with residents providing exemplary service. Handled tenant complaints promptly calling in repairmen and other support services.
- Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Developed policies and procedures for effective property management.
- Monitored timely receipt and reconciliation of rent collections monthly in accordance with landlord and resident statutes. Immediate follow-up to collect unpaid rent or insufficient rent being received.
- Kept accurate records of all resident and tenant correspondence.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Processed security deposit refunds.
- Administered operations to handle needs of more than 140 tenants across 75 property units.
- Coast & Valley Rentals was a sister company to Monterey Bay Property Management located in The Barnyard and in business from 2013 - 2016.
City, STATE, 05/2002 - 04/2012
- Responded to messages and inquiries from various individuals using well-developed active listening and open-ended questioning skills to deliver information.
- Escalated major issues to property manager for immediate remediation.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Compiled maintenance and repair requests for submission to the appropriate vendor and reached out to local contractors for bid proposals.
- Verified income, assets, expenses and completed file tracking sheet for each property applicant.
- Lease preparation and execution including legal documentation for accepted applicants, and computing funds owed at lease signing appointment.
- Established strong, professional relationships with residents by delivering exemplary service. Handled tenant complaints promptly and appropriately.
- Monitored progress of maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
- Processed security deposit refunds.
- Developed policies and procedures for effective property management. Prompt updates of account information for owners and tenants and vendor updates.
- Processing invoices and monthly statements to owners and reviewing for accuracy.
- Attended staff meetings to brainstorm and learn of changes to company protocols.
- Kept accurate records of all owner, resident and tenant correspondence.
- Administered operations to handle needs of more than 400 property units.
*Excellent verbal and written skills with the ability to warmly personalize correspondence.
*Strong eye for detail and capable of working independently with little supervision.
*Ability to prioritize daily workload and successfully complete it within the deadline to provide excellence through superior service.
*Proven track record of each business I have been employed by growing exponentially during the time I was employed.
*Professional appearance and dress, neatly groomed, energetic with a friendly upbeat personality.
*Valued as a trusted employee and a team player and an eager learner.
*Proficient in Microsoft WORD and Office, Outlook, limited Excel experience.
*Comprehensive knowledge of property manager software programs: Rent Manager, Tenant Turner, Property Boss, PROMAS, Tenant Pro. and Appfolio.
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Resume Overview
School Attended
- Henry D. Sheldon High School
Job Titles Held:
- Executive Assistant to the Managing Broker
- Assistant Property Manager
- Assistant Property Manager
Degrees
- High School Diploma
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