Livecareer-Resume
JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Operations Executive Assistant with over 10 years of successful experience in Operations and Administration. Recognized consistently for performance excellence and contributions to success in non-profit industry. Strengths in communication and time management backed by training in multiple school environments and front desk positions.

Skills
  • Responsible
  • Leadership
  • Multitasking abilities
  • Organization and Time management
  • MS Office
  • Project Management
  • Customer Service
  • Interpersonal Communication
  • Cultural awareness
  • Planning and Coordination
  • Analytical skills
  • Teamwork
  • Detail-oriented
  • Reading comprehension
  • Verbal and written communication
  • Good listening skills
  • Computer skills
  • Collaboration
  • Excellent work ethic
  • Written Communication
  • Relationship-Building
  • Flexible and Adaptable
Work History
01/2017 to Current Executive Assistant to Operations Director Spring Education Group | Rocklin, CA,
  • Explained regulations, policies, or procedures to new-hires to confirm understanding and compliance.
  • Prepared operational reports or records for annual performance reviews.
  • Maintained knowledge of business operations to keep departments and employees up to date on important work-related changes.
  • Inspected equipment to maintain proper functioning during peak activity.
  • Trained service staff on latest policies and procedures.
  • Prepared a variety of different written communications, reports and documents to ensure smooth operations.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Used coordination and planning skills to achieve results according to schedule.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Received and processed stock into inventory management system.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Served customers in a friendly, efficient manner following outlined steps of service.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Adhered to social distancing protocols and wore mask or face shield at all times.
  • Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
  • Completed minor preventative maintenance and mechanical repairs on equipment.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Created plans and communicated deadlines to ensure projects were completed on time.
  • Conducted research, gathered information from multiple sources and presented results.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Developed and maintained courteous and effective working relationships.
  • Identified issues, analyzed information and provided solutions to problems.
  • Successfully maintain clean, valid driver's license and access to reliable transportation.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Offered friendly and efficient service to all customers, handled challenging situations with ease.
  • Maintained and repaired facilities, equipment and tools to achieve operational readiness, safety and cleanliness.
09/2013 to 07/2014 Preschool Director Children Of America | Cinnaminson, NJ,
  • Provided training and professional development for teachers.
  • Established school policies and communicated to staff and parents for well-coordinated and high-quality daily operations.
  • Stayed up to date on regional preschool curriculum laws.
  • Recruited new students for admission through marketing and events.
  • Supervised teaching staff and resolved issues.
  • Oversaw interview and hiring process of classroom personnel for selection of high-quality teachers and staff.
  • Conducted research on emerging perspectives in childhood education to improve upon school policies and curriculum.
  • Evaluated staff and offered guidance to enhance knowledge, skills and professional development to optimize learning environment.
  • Engaged with parents and families to build positive relationships for children to thrive.
  • Managed program paperwork and child records to comply with state requirements.
  • Planned and monitored curriculum and program activities and liaised with teachers to create fun and engaging learning experiences.
  • Attended approved training and continuing education courses to maintain certifications.
  • Operated under licensing guidelines to protect health, safety and well-being of children.
  • Recruited, selected and retained high-quality staff to reduce turnover and foster stability.
  • Resolved conflicts and administered corrective action to foster positive experience for children and staff.
  • Furnished facility with supplies, equipment, food and materials to foster social and cognitive development.
  • Collaborated with other administrators to assess program and staffs' needs to develop cost-effective monthly budgets.
  • Trained staff in essential work responsibilities such as sanitation, safety, health and record-keeping, as well as Texas educational regulations.
  • Hired and trained new preschool employees.
08/2011 to 05/2012 Operations Manager, Daycare Pinnacle Montessori School | City, STATE,
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Evaluated upcoming program plans to forecast expected resource needs.
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Partnered with vendors and suppliers to effectively manage and budget for over $500 per month in inventory.
  • Promoted sensory development by providing access to different textures.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Promoted physical, academic and social development by implementing diverse classroom and outside activities.
  • Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
  • Generated comprehensive reports regarding incidents, events and important business matters.
  • Instructed children in health and personal habits, such as eating, resting and toileting.
  • Represented company to vendors, municipal customers and other external stakeholders across business and city lines.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Maintained constructive client and vendor relationships.
  • Established positive and effective communication among unit staff and organization leadership, reducing misunderstandings and late tasks.
  • Accelerated efficiency of operations by controlling budgets, overseeing customer accounts, managing scheduling and driving meetings.
  • Made nutritious breakfasts, lunches, dinners and snacks for children.
  • Spearheaded department training for appraisals of new components.
  • Optimized organizational operations and facilitated decision-making by examining problem-solving concepts, including quantitative methods and techniques.
  • Built relationships with customers and managed accounts to drive revenue and profit.
  • Continually kept abreast of toy and child-related recalls and safety warnings.
  • Allowed for ample outdoor recreation time to support physical development.
  • Conducted trainings and mentored staff, consistently improving performance.
  • Engaged with children on individual basis to build positive relationships and promote learning.
  • Maintained child-friendly environment with access to outdoor activities.
  • Monitored customer feedback to devise business strategies and determine process improvements for better customer experiences.
  • Managed food inventory for 80-person center in accordance with nutritional guidelines.
  • Oversaw day-to-day operations, including supervising 12-person team.
  • Communicated with parents through enrollment, tours, newsletters, conferences and direct personal communication.
  • Forged and cultivated productive relationships with community members and potential partners.
10/1997 to 07/2004 Assistant Preschool Director A Country Place Montessori School | City, STATE,
  • Strengthened community engagement strategies to boost program outreach across Keller.
  • Modernized instructional plans and educational approaches to enhance student learning.
  • Collaborated on strategies to enhance student learning and behavior alongside parents and teaching staff.
  • Upheld sound financial principles to keep program operating within budget levels, maximizing resource utilization while minimizing costs.
  • Stayed current on Health and Safety codes and Minimum State guidelines to maintain compliant program operations in Texas.
  • Established and optimized program schedules to cover planned needs while capitalizing on opportunities to improve student learning.
  • Adhered to budgetary guidelines to set financial goals and maintain school profitability.
  • Resolved conflicts and administered corrective action to foster positive experience for children and staff.
  • Evaluated staff and offered guidance to enhance knowledge, skills and professional development to optimize learning environment.
  • Furnished facility with supplies, equipment, food and materials to foster social and cognitive development.
  • Operated under licensing guidelines to protect health, safety and well-being of children.
  • Attended approved training and continuing education courses to maintain certifications.
  • Planned and monitored curriculum and program activities and liaised with teachers to create fun and engaging learning experiences.
  • Monitored and observed child progress, interactions and behavior and reported findings to parents.
  • Engaged with parents and families to build positive relationships for children to thrive.
  • Managed program paperwork and child records to comply with state requirements.
  • Monitored students' progress and provided students and teachers with assistance in resolving problems.
  • Reviewed and evaluated new and current programs to determine effectiveness and compliance with state, local, and federal regulations and recommended any necessary modifications.
Education
Expected in 01/2011 Associate of Arts | Foundations of Business University Of Phoenix, Tempe, AZ GPA:
Expected in 05/1997 High School Diploma | Keller High School, Keller, TX GPA:
Certifications
  • Primary Montessori Certification, Southwest Montessori Training Center - 2001- present
  • Licensed Childcare Director - January 2012-January 2015

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Resume Overview

School Attended

  • University Of Phoenix
  • Keller High School

Job Titles Held:

  • Executive Assistant to Operations Director
  • Preschool Director
  • Operations Manager, Daycare
  • Assistant Preschool Director

Degrees

  • Associate of Arts
  • High School Diploma

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