Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Operations Executive Assistant with over 10 years of successful experience in Operations and Administration. Recognized consistently for performance excellence and contributions to success in non-profit industry. Strengths in communication and time management backed by training in multiple school environments and front desk positions.
Skills
Responsible
Leadership
Multitasking abilities
Organization and Time management
MS Office
Project Management
Customer Service
Interpersonal Communication
Cultural awareness
Planning and Coordination
Analytical skills
Teamwork
Detail-oriented
Reading comprehension
Verbal and written communication
Good listening skills
Computer skills
Collaboration
Excellent work ethic
Written Communication
Relationship-Building
Flexible and Adaptable
Work History
01/2017 to CurrentExecutive Assistant to Operations DirectorSpring Education Group | Rocklin, CA,
Explained regulations, policies, or procedures to new-hires to confirm understanding and compliance.
Prepared operational reports or records for annual performance reviews.
Maintained knowledge of business operations to keep departments and employees up to date on important work-related changes.
Inspected equipment to maintain proper functioning during peak activity.
Trained service staff on latest policies and procedures.
Prepared a variety of different written communications, reports and documents to ensure smooth operations.
Actively listened to customers' requests, confirming full understanding before addressing concerns.
Used coordination and planning skills to achieve results according to schedule.
Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Received and processed stock into inventory management system.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Served customers in a friendly, efficient manner following outlined steps of service.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Adhered to social distancing protocols and wore mask or face shield at all times.
Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
Completed minor preventative maintenance and mechanical repairs on equipment.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Created plans and communicated deadlines to ensure projects were completed on time.
Conducted research, gathered information from multiple sources and presented results.
Exceeded goals through effective task prioritization and great work ethic.
Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Proved successful working within tight deadlines and fast-paced atmosphere.
Maintained excellent attendance record, consistently arriving to work on time.
Used Microsoft Word and other software tools to create documents and other communications.
Demonstrated respect, friendliness and willingness to help wherever needed.
Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
Developed and maintained courteous and effective working relationships.
Identified issues, analyzed information and provided solutions to problems.
Successfully maintain clean, valid driver's license and access to reliable transportation.
Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Offered friendly and efficient service to all customers, handled challenging situations with ease.
Maintained and repaired facilities, equipment and tools to achieve operational readiness, safety and cleanliness.
09/2013 to 07/2014Preschool DirectorChildren Of America | Cinnaminson, NJ,
Provided training and professional development for teachers.
Established school policies and communicated to staff and parents for well-coordinated and high-quality daily operations.
Stayed up to date on regional preschool curriculum laws.
Recruited new students for admission through marketing and events.
Supervised teaching staff and resolved issues.
Oversaw interview and hiring process of classroom personnel for selection of high-quality teachers and staff.
Conducted research on emerging perspectives in childhood education to improve upon school policies and curriculum.
Evaluated staff and offered guidance to enhance knowledge, skills and professional development to optimize learning environment.
Engaged with parents and families to build positive relationships for children to thrive.
Managed program paperwork and child records to comply with state requirements.
Planned and monitored curriculum and program activities and liaised with teachers to create fun and engaging learning experiences.
Attended approved training and continuing education courses to maintain certifications.
Operated under licensing guidelines to protect health, safety and well-being of children.
Recruited, selected and retained high-quality staff to reduce turnover and foster stability.
Resolved conflicts and administered corrective action to foster positive experience for children and staff.
Furnished facility with supplies, equipment, food and materials to foster social and cognitive development.
Collaborated with other administrators to assess program and staffs' needs to develop cost-effective monthly budgets.
Trained staff in essential work responsibilities such as sanitation, safety, health and record-keeping, as well as Texas educational regulations.
Hired and trained new preschool employees.
08/2011 to 05/2012Operations Manager, DaycarePinnacle Montessori School | City, STATE,
Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
Implemented policies and standard operating procedures for continuous improvement.
Evaluated upcoming program plans to forecast expected resource needs.
Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Partnered with vendors and suppliers to effectively manage and budget for over $500 per month in inventory.
Promoted sensory development by providing access to different textures.
Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
Consulted with parents to build and maintain positive support networks and support continuing education strategies.
Promoted physical, academic and social development by implementing diverse classroom and outside activities.
Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
Generated comprehensive reports regarding incidents, events and important business matters.
Instructed children in health and personal habits, such as eating, resting and toileting.
Represented company to vendors, municipal customers and other external stakeholders across business and city lines.
Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
Maintained constructive client and vendor relationships.
Established positive and effective communication among unit staff and organization leadership, reducing misunderstandings and late tasks.
Accelerated efficiency of operations by controlling budgets, overseeing customer accounts, managing scheduling and driving meetings.
Made nutritious breakfasts, lunches, dinners and snacks for children.
Spearheaded department training for appraisals of new components.
Optimized organizational operations and facilitated decision-making by examining problem-solving concepts, including quantitative methods and techniques.
Built relationships with customers and managed accounts to drive revenue and profit.
Continually kept abreast of toy and child-related recalls and safety warnings.
Allowed for ample outdoor recreation time to support physical development.
Conducted trainings and mentored staff, consistently improving performance.
Engaged with children on individual basis to build positive relationships and promote learning.
Maintained child-friendly environment with access to outdoor activities.
Monitored customer feedback to devise business strategies and determine process improvements for better customer experiences.
Managed food inventory for 80-person center in accordance with nutritional guidelines.
Oversaw day-to-day operations, including supervising 12-person team.
Communicated with parents through enrollment, tours, newsletters, conferences and direct personal communication.
Forged and cultivated productive relationships with community members and potential partners.
10/1997 to 07/2004Assistant Preschool DirectorA Country Place Montessori School | City, STATE,
Strengthened community engagement strategies to boost program outreach across Keller.
Modernized instructional plans and educational approaches to enhance student learning.
Collaborated on strategies to enhance student learning and behavior alongside parents and teaching staff.
Upheld sound financial principles to keep program operating within budget levels, maximizing resource utilization while minimizing costs.
Stayed current on Health and Safety codes and Minimum State guidelines to maintain compliant program operations in Texas.
Established and optimized program schedules to cover planned needs while capitalizing on opportunities to improve student learning.
Adhered to budgetary guidelines to set financial goals and maintain school profitability.
Resolved conflicts and administered corrective action to foster positive experience for children and staff.
Evaluated staff and offered guidance to enhance knowledge, skills and professional development to optimize learning environment.
Furnished facility with supplies, equipment, food and materials to foster social and cognitive development.
Operated under licensing guidelines to protect health, safety and well-being of children.
Attended approved training and continuing education courses to maintain certifications.
Planned and monitored curriculum and program activities and liaised with teachers to create fun and engaging learning experiences.
Monitored and observed child progress, interactions and behavior and reported findings to parents.
Engaged with parents and families to build positive relationships for children to thrive.
Managed program paperwork and child records to comply with state requirements.
Monitored students' progress and provided students and teachers with assistance in resolving problems.
Reviewed and evaluated new and current programs to determine effectiveness and compliance with state, local, and federal regulations and recommended any necessary modifications.
Education
Expected in 01/2011Associate of Arts | Foundations of BusinessUniversity Of Phoenix, Tempe, AZGPA:
Expected in 05/1997High School Diploma | Keller High School, Keller, TXGPA:
Certifications
Primary Montessori Certification, Southwest Montessori Training Center - 2001- present
Licensed Childcare Director - January 2012-January 2015
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