EXECUTIVE ASSISTANT / CORPORATE SUPPORT SUPERVISOR
EXECUTIVE ASSISTANT / CORPORATE SUPPORT SUPERVISOR Providing support to President & CEO / VP of Administration/ In House Legal Counsel/ Controller VP of Development/ President of Operations Highly experienced administrative professional with solid background in performing executive support to the President & CEO, performing day-to-day operations on behalf of Legal Counsel, and providing administrative support to senior level executives. Expert in organizational effectiveness, adept at problem solving, decision making and staff motivation. Dedicated and passionate about developing strong employee relations and exceeding organizational goals. Reputation for displaying integrity and professionalism when communicating with professionals on all levels. Goal driven with demonstrated strengths in multitasking and prioritizing assignments. Administrative professional possessing a strong desire to learn and grow professionally. Proficient in MS Office. Reliable [Job Title] with a keen focus on detail, accuracy and the impact of the finished product. Expertise in Microsoft Office and QuickBooks software.
Excellent communication skills
Advanced MS Office Suite knowledge
Employee training and development
Audit preparation and reporting
Official Notary of the Public
Attention to detail
Workers' compensation knowledge
Social networking design/management
Executive Assistant / Corporate Support Supervisor, 08/2005 to Current V&J Holding Companies, Inc – Milwaukee, Wisconsin
Perform complex executive support to the President & CEO, and serve as the primary point of contact for all matters pertaining to the Office of the President.
Legal Counsel, President of Operations, VP of Development and Controller.
Conduct various Human Resource functions including: Employee benefits, Internal Investigations, Sexual Harassment trainings, 401K Internal Audit, Staffing, Employee Relations, FMLA, EEOC, and Workers Compensation Claims, Life Insurance, maintain employee information in database and ensure appropriate modifications for monthly turnover reporting.
Created and designed various forms and documents which became company standard.
Developed internal correspondence that facilitated effective communication and transfer of information between three regional offices.
Created expense reports, budgets and filing systems.
Developed and maintained an alert system for upcoming deadlines on incoming requests and events.
Processed travel expenses and reimbursements.
Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale.
Supported the human resources department in the annual employee review process to manage performance merit increases.
Administrator of Operations, 05/1999 to 07/2005 Greater New Birth Church – Milwaukee, Wisconsin
Oversaw daily office operations for staff of [Number] employees.
Prepared and distributed payroll for staff of [Number] direct reports.
Oversaw inventory and office supply purchases.
Negotiated pricing with vendors regarding wholesale billing and marketing procedures.
Assigned tasks to associates, staffed projects, tracked progress and updated managers, partners and clients as necessary.
Improved the product development process by incorporating design for Six Sigma.
Maintained [Number]% uptime on company networks through careful and preventative maintenance.
Resolved virus and malware issues with a [Number]% success rate.
Installed software and operating systems on [Number] company computers.
Trained both internal and off-site users in repairing and resolving recurring issues.
Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues.
Explained employee compensation, benefits, schedules, working conditions and promotion opportunities.
Conducted background checks on candidates by obtaining information from law enforcement officials, previous employers and references.
Captured key feedback from employees during exit interviews.
Addressed and resolved general payroll-related inquires.
Supported human resources staff with new hire orientations and monthly departmental meetings.
Identified development opportunities and succession gaps.
Collaborated with the curriculum coordinator on annual updates of the staff handbook.
Researched all payroll, COBRA, disability and FMLA issues.
Reviewed human resource paperwork for accuracy and completeness by verifying, collecting and correcting additional data.
Reviewed and corrected job offer letters for completeness and accuracy before approving their delivery.
Coordinated and conducted new hire pre-interviews.
Evaluated the effectiveness of training programs and recommended improvements to upper management.
Conducted orientation sessions and organized on-the-job training for new hires.
Trained staff during demonstrations, meetings, conferences and workshops.
Trained new hires to perform cross-training exercises with experienced workers.
Administered compensation, benefits and performance management systems and safety and recreation programs.
Coordinated work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations.
Handled understaffing, disputes, terminating employees and administering disciplinary procedures.
Represented organization at personnel-related hearings and investigations.
Educated and advised employees on group health plans, voluntary benefits and 401(k) retirement plans.
Developed company personnel policies, standard operating procedures and employee handbooks.
Conducted employment verifications and investigations.
Managed the employee rewards programs.
Audited workplace, employee and management policies and procedures.
Acted as liaison between employees and insurance carriers to resolve problems and clarify benefits.
Shadowed employees to determine an accurate description of the duties and skills required for each position.
Executed time sheet reconciliation and created monthly announcements.
Entered new cases into company database.
Developed and maintained filing and retrieval systems.
Organized files for court proceedings.
Created expense reports and time sheets in a timely manner.
Assisted attorneys in collecting information such as employment, medical and other records.
Managed a [Number]-million square foot office space employing [Number] workers.
Supervised a team of [Number] area managers and [Number] associates.
Reported directly to the President & CEO, providing executive support in a one-on-one working relationship.
Served as the primary point of contact for internal and external constituencies on all matters pertaining to the Office of the President.
Proficient user in all MS Office applications.
Administrator of Operations, 01/1999 to 01/2005 Greater New Birth Church – Milwaukee, Wisconsin
Directed day-to-day operations for the church, and provide high-level support to the Senior Pastor.
Responsibilities included supervision of church facilities, management of human resources and maintenance of church calendar and events.
Creatively construct church publications, supervise the work of others, implement policies, and analyze operational protocol.
Purchased software and hardware, performed application upgrades, and trained staff.
Maintain and initiate programs for improving customer service and expense management.
Enhanced our goals focusing on people, partnerships, and resources.
Introduced the idea of a customer satisfaction survey.
Certificate: Religious Studies, 2001 Milwaukee Theological Institute - Milwaukee Wisconsin
I have studied the bible through correspondence courses vastly, and been awarded good number of certificates.
counseling, leadership, evangelism, and other ministry issues.
Administered, supervised and developed educational opportunities for church members, leadership and clergy, to help them grow in their faith in accountability to the Senior Pastor.
Recruit, train and work with the lay teaching volunteers in coaching and strengthening their teaching abilities.
Provided ongoing informal performance feedback, and reporting to the Senior Pastor regarding ministry activity and performance.
Periodic re-evaluation of the organizational structure/timing as needed.
Developed administrative policies, procedures, and programs that implemented the directives of the Senior Pastor.
Participated in ministry assignments; congregational services, hospital visitations, outreach visitations, weddings, counseling session and funerals as requested by the Senior Pastor.
Attend conferences and participate in educational training events to strengthen the knowledge and skill bases in Christian Education.
EDCUATION / EXPERIENCE BACKGROUND --------------------------------------------------------------------------------- Milwaukee Theological Institute, Milwaukee Wisconsin May- 2001 Major: Religious Studies Delta Business Solutions, Milwaukee Wisconsin November - 2003 Seminars/Workshops: Leadership Management, Team Building/Diversity, and Strategic Planning Techskills, Brookfield, Wisconsin June 2003 - 2005 Certification: Network+ Greater New Birth Church, Milwaukee Wisconsin 1998 - Present Credentials: (Ordained Minister, in 1999) (Ordained Elder, in 2002) and (Bible competency/doctrine examination, in 2002) and (Ordained Pastor for Christian Education, in 2006).
Ministry Experience: More than ten years' experience in teaching Christian Education, Developing Ministerial Modules, and Counseling sessions.
Grammar and Punctuation
Fundamentals of Human Resources Management
Legal Aspects of Human Resources Management
Compensation, Benefits and Performance
benefits, hardware, Controller, customer satisfaction, customer service, database, Employee Relations, forms, Human Resource, human resources, Insurance, Legal, Office, MS Office applications, policies, publications, reporting, Staffing, supervision, upgrades