Executive Assistant/Bookkeeper April 2013 to CurrentGROUND CONTROL － GAINESVILLE, FL
Accomplished healthcare management graduate with excellent leadership, management, and.
Possess the confidence and motivation to effectively manage overall.
operations while maintaining a vision and strategy for future growth.
Data Communication Specialist July 2007 to CurrentALACHUA COUNTY SCHOOL BOARD － GAINESVILLE, FL
Oversee the daily performance of computer systems.
Handle a large volume of phone calls, chat and emails.
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, and/or appropriate software.
Troubleshoot hardware issues and work to facilitate repairs.
Develop training materials and procedures, or train users in the proper use of hardware or software.
Review project plans to plan and coordinate project activity.
Develop and interpret organizational goals, policies, and procedures.
Resolve customer complaints and concerns with strong verbal and negotiation skills.
Build and maintain successful relationships with superintendents, administrators, teachers and students.
Assist customers with technical issues via email, remote capability, live chat and telephone.
Maintain a calm, professional demeanor when faced with high demand, high volume workloads.
Maintained records, logs and the lifecycle of work requests.
Receptionist/Sales Representative February 2007 to July 2007GAINESVILLE HEALTH & FITNESS － GAINESVILLE, FL
Greet all guests entering and leaving the gym with a pleasant demeanor Answer any queries providing information about the different exercise routines, class schedules, instructors, etc.
Oversee cash and POS system management Handle membership database, registering new clients with accurate registration procedures, receiving membership payments and maintaining client base Maintain account details and serve as the liaison between managers and clients Enforce best practices to sustain client relationships and services.
Customer Service Representative June 2006 to February 2007CHARLTON － WHITEWATER, WI
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
Provided accurate and appropriate information in response to customer inquiries.
Demonstrated mastery of customer service call script within specified timeframes.
Health Administrator June 2005 to December 2006PHYSICIAN ONE HEALTH CARE CENTER － ELKHORN, WI
Processed patient admission or discharge documents.
Demonstrated analytical and problem-solving ability by addressing barriers to receiving and validating accurate information.
Provided administrative support for two physicians.
Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.
Posted charges, payments and adjustments.
Evaluated the accuracy of provider charges, including dates of service, procedures, level of care, locations, diagnoses, patient identification and provider signature.
Evaluated patient care procedural changes for effectiveness.
Served as liaison between management, clinical staff and the community.
Established and maintained positive relationships with government regulators, residents, families, other area health care providers, physicians and community at large.
Doctor of Philosophy : Health Psychology, 2016WALDEN UNIVERSITY － GAINESVILLE, FLHealth Psychology
Master Business Administration : Human Resource Management, 2013UNIVERSITY OF SAINT LEO － GAINESVILLE, FLHuman Resource Management
Master Business Administration : Healthcare Management, 2012UNIVERSITY OF SAINT LEO － GAINESVILLE, FLHealthcare Management
Bachelor of Science : Sales and Marketing Communication, 2010Sales and Marketing Communication
UNIVERSITY OF WISCONSIN-PLATTEVILLE * PLATTEVILLE, WI
accounting, accounts receivable, administrative, administrative support, Adobe Products, Apple, billing, cables, Handle cash, hardware, credit, Resolve customer complaints, client, clients, Customer Service, Data Entry, database, Dell, Detail Oriented, documentation, email, fax, Organize files, filing, government, healthcare management, Internet Explorer, leadership, Mac OS, Excel, mail, money, Microsoft Office, Outlook, Windows, Word, Multitasking, negotiation, operating systems, organizational skills, organizational, packaging, patient care, payroll, policies, POS, Problem Solver, problem-solving, improvements in products, project plans, proposals, Quick Learner, QuickBooks, receiving, repairs, script, shipping, spreadsheets, strategy, telephone, phone, training materials, Troubleshoot, Typing Speed, 55wpm, vision, website
Doctor of Philosophy : Health Psychology , 2016 Master Business Administration : Human Resource Management , 2013 Master Business Administration : Healthcare Management , 2012 Bachelor of Science : Sales and Marketing Communication , 2010 UNIVERSITY OF WISCONSIN-PLATTEVILLE * PLATTEVILLE, WI
Create a job alert for [job role title] at [location].