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Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals, and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and team builder.
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- Coordinated leasing, contracts with other companies and facility maintenance budgets to provide for seamless building operations.
- Maintained working knowledge of building security, HVAC, electrical and other systems vital to successful building operation.
- Participated in strategic planning through evaluation of needs and support of steps necessary for completion.
- Supervised and trained custodial staff in cleaning and maintenance of facilities and premises.
- Coordinated employee onboarding for operational and support staff.
- Prepared reports and schedules with accuracy.
- Set and enforced departmental budgets, goals and deadlines.
- Ordered, maintained and distributed supplies and inventory.
- Performed cold calling and follow-ups with leads to secure new business.
- Helped resolve client problems quickly with efficient customer service.
- Presented latest plans, devices and accessories to prospective customers.
- Completed customer searches to generate new leads using Salesforce.
- Contacted satisfied customers to offer additional services.
- Performed work duties within a call center environment as well as a work-from-home environment.
- Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
- Educated new team members on protocols and procedures of each job task to maximize team contributions.
- Worked with senior management to initiate new projects and assist in various processes.
- Determined, organized and allocated materials, supplies and equipment to equip team members.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Organized envelopes, postage and mail correspondence for staff and management while coordinating with delivery and courier services.
- Screened personal and business calls and directed to appropriate party.
- Educated customers about product terminology, features and benefits to improve sales and customer satisfaction.
- Offered technical support for online purchases and helped customer navigate website.
- Generated daily productivity records and assisted senior leadership during executive decision-making processes.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
T.L. Hanna High School - Anderson, South Carolina
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Resume Overview
School Attended
- T.L. Hanna High School
Job Titles Held:
- Director of Facilities and Operations
- Telesales Representative, Team Lead
- Executive Assistant
Degrees
- High School Diploma
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