Objective & Profile To obtain a position where 10 years of management, communication, investigative and leadership experience will add profitability and value to operations. She has a way about her that makes everyone comfortable with her. She has great communication skills and people go to her no matter their race, age, or nationality and are comfortable speaking with her. She has created and embraced diversity in the workplace and customers are grateful for it." Dan Franzwa, Branch Manager, United Auto Credit Corporation Highlights q Financial analysis q Analytical q Cash handling q Expert in MS Office Suite q MS Excel expert q Detail-oriented q Risk management expertise q Investigations expertise q Collections Expertise q Excellent Leadership Skills Accomplishments Achieved 100% of 2011 Year business development goal set at $1.5 million in assets. Ranked among the top 10 collectors worldwide in Collections consistently at Capital One. Exceeded recovery objectives in 2010 & 2011. Created and implemented a diversity initiative for multiple employers. Exceeded collections monthly goal set at 90% of portfolio 12 out of 12 months for two years in a row. Received Perfect Attendance Award for no absences for 12 months in 2010.