Objective & Profile To obtain a position where 10 years of management, communication, investigative and leadership experience will add profitability and value to operations. She has a way about her that makes everyone comfortable with her. She has great communication skills and people go to her no matter their race, age, or nationality and are comfortable speaking with her. She has created and embraced diversity in the workplace and customers are grateful for it." Dan Franzwa, Branch Manager, United Auto Credit Corporation Highlights q Financial analysis q Analytical q Cash handling q Expert in MS Office Suite q MS Excel expert q Detail-oriented q Risk management expertise q Investigations expertise q Collections Expertise q Excellent Leadership Skills Accomplishments Achieved 100% of 2011 Year business development goal set at $1.5 million in assets. Ranked among the top 10 collectors worldwide in Collections consistently at Capital One. Exceeded recovery objectives in 2010 & 2011. Created and implemented a diversity initiative for multiple employers. Exceeded collections monthly goal set at 90% of portfolio 12 out of 12 months for two years in a row. Received Perfect Attendance Award for no absences for 12 months in 2010.
Executive Assistant September 2012 to CurrentMcKinsey & Company － St Petersburg, FL
Prepare and edit correspondence, communications, presentations and other documents.
q File and retrieve documents and reference materials.
q Conduct research, assemble and analyze data to prepare reports and documents.
q Design and maintain databases, manage and maintain executives' schedules, appointments and travel arrangements.
q Arrange and coordinate meetings and events, record, transcribe and distribute minutes of meetings.
q Monitor, respond to and distribute incoming communications.
q Answer and manage incoming calls.
q Receive and interact with incoming visitors, liaise with internal staff at all levels, as well as interact with external clients.
q Coordinate project-based work, review operating practices and implement improvements where necessary.
q Supervise, coach and train lower level staff.
Senior Recovery Resolution Analyst April 2010 to August 2012United Health Group － Brandon, FL
Investigated, recovered and resolved all types of claims, as well as recovery and resolution for health plans, commercial customers, and government entities.
q Initiated phone calls to members, providers, and other insurance companies to gather coordination of benefits.
q Investigated and pursued recoveries and payables on subrogation claims and file management.
q Ensured adherence to state and federal compliance policies, reimbursement policies, and contract compliance.
q Corresponded with attorneys, legal professionals and law enforcement regarding possible fraud being committed by providers.
q Responsible for calculating overpayment amounts using complex mathematical equations.
q Responsible for meeting client and company monetary goals on a quarterly, as well as yearly basis.
Account Representative Collections Supervisor February 2008 to April 2010United Auto Credit Corporation － Golden Valley, MN
Reviewed loans for possible extension of credit.
q Packaged loan and prepared for processing.
q Implemented and coordinated a Diversity Initiative project, which resulted in a more diverse employee workforce as well as increased customer service and relations.
q Increased revenue by collecting $100K plus per week by conducting field calls and exercising superb analytical skills to determine each debtor's situation and develop a solution to their financial delinquency.
q Trained new hires, answered questions from lower level employees, approved schedule for team of 8 employees, monitored employee calls, in an effort to improve customer satisfaction.
q Conducted weekly team meetings, worked directly with multiple departments within the company in an effort to receive timely results.
Collections Manager October 2006 to January 2008Fireside Bank － Plymouth, MN
Assisted Branch Manager in conducting interviews and selecting new hires.
q Responsible for training new employees, handled scheduling for collections department, prepared and conducted weekly staff meetings, and quarterly evaluations in an attempt to retain current employees.
q Implemented a Diversity Initiative to better serve company's diverse customer base (65- 75% of customers were from diverse backgrounds).
q Managed accounts that were 90-120 days past due, resolved customer delinquency, assigned repossessions, and performed face to face "field calls.".
Account Representative Collections Supervisor August 2002 to September 2006CitiFinancial Auto, LTD － Minneapolis, MN
Served on the Customer Satisfaction Survey Committee, communicated with customers, established goals and objectives for committee and utilized results to train employees to provide better service to customers, which increased communication and bottom line.
q Scheduled 24 employees, monitored and provided feedback on employee calls to improve client relations and collection abilities.
q Trained new and lower level employees, assisted Management in designing strategies to ensure our team positioned as number one consistently out of twelve company teams.
q Managed a high volume of in and outbound calls, managed a portfolio of 130-140 accounts every month and provided superior service to customers in an effort to resolve delinquency.
q Achieved a goal of 75% or better for delinquency 12 out of 12 months.
q Requested repossessions and performed field calls when necessary.
q Consistently performed in the top 10% of employees each month.
Masters of Business Administration : Business Management/Accounting & Finance, 2014Webster University － St Petersburg, FL, USA
Bachelors of Science : Business Management and Administration General S, 2008Colorado Technical University － Colorado Springs, CO, USA
Additional Information q Volunteer Work: q Council For Crime and Justice, Volunteer Child Care Coordinator, 2008-Current q Harvest Preparatory School, Volunteer Core Parent, 2008-2009 q Big Brother, Big Sister, Volunteer Mentor 2010-Current