Executive Administrator with experience in event planning, project coordination and managing of large, complex teams. Special focus on multi-disciplined project teams and layered management structures, promoting collaborative and service-oriented management acumen. Experience in defining efficient, all-inclusive communication protocol creating the foundation of project success and contributing to significant cost-savings for clients.
Administrative assistant duties
Creating efficient Workflow processes
Improved travel rates by 25% in one year.
Increased internal customer satisfaction 80% by revamping sales projects
Recognized by executive leadership for creative marketing pamphlets to acquire new customers.
I was brought in to specifically to improve customer satisfaction with the administrative staff when it was at an all-time low. They appreciated my positive attitude, willingness to help, organizational skills and especially my communication skills of how the project was progressing.
Handled all aspects of Event Planning for our VIP customers.
Executive Assistant04/2014 － CurrentSUNTRUST, Peachtree Plaza, Corporate OfficeAtlanta, GA
Performs the most advanced administrative duties using standard and prescribed procedures with minimal supervision.
Provides workflow and problem-solving guidance to other administrative assistant levels.
Duties also include research and assembly of non-standardized reports with analysis based on reviewing the documentation against established standards.
Makes recommendations to management based on findings.
Interacts with internal and/or external customers to answer questions, research, and resolve problems that require in-depth knowledge of the function, and process transactions within scope of Authority.
Made adjustments to the OnBoarding system improving downtime for new department employees to help them with improved productivity.
Improved staff morale by being available at any time and helping any way possible.
Created expense reports and booked travel in a timely manner, preventing my Executives from being charged additional late fees or higher cost flights.
Managed C-level Executive Calendars and booked meetings.
Positive influence and a willingness to help other new administrators on the floor to make their transitions much easier and quicker.
Office Coordinator, Office Manager, and Executive Assistant08/2012 － 06/2013OFFICE DEPOT, Corporate OfficeNorcross, GA
Managed support staff for SouthEast Region (8 states), conducted performance reviews, held weekly staff/training meetings and resolved HR issues.
Resolved printer issues and was main contact person for vendors.
Created expense reports, booked travel, reconciled procurement cards, created PowerPoint presentations and executed RFP responses and contracts.
Trained employees effectively, improving turn-around time of sales projects from 3 days to 3-4 hours.
Improved staff morale by working with staff on hours of operation.
Created expense reports in a timely manner, preventing VP from being charged additional late fees.
BDC / Executive Assistant03/2011 － 05/2011ALEXANDER PROUDFOOTAtlanta, GA
Hired as Executive Assistant and transitioned to Business Development Coordinator.
Researched companies and compiled information for Account Manager.
Performed cold calls for companies worth over $2 billion.
Created Marketing correspondence to win new clients and it was approved by upper level executives.
Used Salesforce to track clients that may be potential customers.
Project Coordinator / Project Engineer / Office Manager12/2006 － 02/2011STAUBACH / JLL / BDR PARTNERS Emory University and Healthcare, Georgia College and State University, Georgia Highlands CollegeAtlanta, GA
Sebastian Ferrero Foundation, TCSG and Fulton County Government with project costs ranging $22M to $2.3B.
Managed administrative staff for the project team, including members from clients, architectural firms, construction companies, and other service consultants.
Company awarded GCSU, GHC, TCSG, and Fulton county projects due to quality creation of RFP Responses.
Set up and maintained all tasks involved with small business office and managed administrative staff, allowing office to run smoothly and Project Managers to focus on other projects.
Authored policy and procedure documents: Equal Employment Opportunity policy, holiday calendar, and Administrative Manual, allowing consistent communication for all staff.
Increased clients' confidence in team by improved communication and follow-up meetings with support staff.
Performed as Project Coordinator and Event Planner for the space build-out and of the official opening, assisting in a successful opening.
Executive Assistant / Travel Coordinator06/2004 － 10/2006RACETRAC PETROLEUMAtlanta, GA
Provided support to CEO and President.
Organized expense reports, scheduled all executive meetings, maintained files, handled personal travel for CEO's family, ordered office supplies, filled out check requests, and reconciled credit card statements.
Booked all travel for RaceTrac Petroleum.
Negotiated travel rates for hotels, cars, and air fare for employees (over $2M annually for flights), saving company 15-20% on travel rates.
Located and implemented areas of cost savings and reported travel results and savings to individual managers.
Implemented new travel system and trained all employees on the new system, allowing self-booking.
BA:Georgia State University - PsychologyAtlanta, GAPsychology
Microsoft Suite (2007 and 2010), Live Meeting, Lync, OnPoint, PeopleSoft, Salesforce, ISell, Google Mail, OKDAD, Concur, CAS, WorkDay, Cognos, Adobe InDesign, and Adobe Acrobat