High-energy Associate focused on promoting customer satisfaction through exceptional service. Courteous and
professional with a great sense of humor. Cashier skilled in exceeding sales goals and company expectations by
expanding client base and maintaining high standards of customer service.Customer service and sales expert who
identifies customer needs and delivers solutions to problems. Proficient at flexing and bending with change. Practiced in
resolving customer concerns in a professional and calm manner. Detail-oriented professional with strong technical skills
and the ability to learn concepts quickly.
Client-focused Training and development
Quick learner Results-oriented
Computer proficient File/records maintenance
Microsoft Office Understands foreign tax reporting
Financial statement analysis Flexible team player
Valued team player Adaptable
Cash handling processes and procedures Energetic
Pro Finish AutomotiveOrlando, FLExecutive Assistant02/1753
Communicated with customers regarding vehicle issues and potential repairs. Operated pneumatic tools and air compressors. Washed, waxed and buffed the exterior of vehicles. Dried car surfaces using air compressors and cloths. Organized work records and filed reports. Ordered accurate amounts of parts and supplies to maintain necessary inventory. Inspected work sites to measure dimensions, lay out work and estimate materials for each job. Mixed paints and solutions and monitored temperatures. Maintain a high customer service satisfaction rating. Cleaned and smoothed all surfaces prior to painting. Monitored paint supplies and properly and safely recycled old paint. Maintained a thorough inventory of paint equipment and supplies. Determined appropriate color for new and replacement applications during consultation with customers.Checked mail, shopped for groceries and handled bill payments.Ran errands, including grocery shopping and picking up dry cleaning.Conducted extensive online and phone research.
Cracker Jack Seafood Restaurant and Tiki BarTitusville, FLCook02/1753
Systematically tasted and smelled all prepared dishes, and observed color, texture and garnishes. Collaborated closely with the Food and Beverage Director to conduct staff meetings and resolve service, product and personnel issues. Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements. Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving. Followed proper food handling methods and maintained correct temperature of all food products. Consistently produced exceptional menu items that regularly garnered diners' praise. Quickly and courteously resolved all guest problems and complaints. Prepared healthy, enjoyable breakfasts and dinners for diners. Provided nutritious, safe, visually appealing, innovative and properly prepared and flavored food. Set up and performed initial prep work for food items such as soups, sauces and salads. Prepared for each shift by placing a clean cutting board and utensil bath at workstation. Consistently tasted, smelled and observed all dishes to ensure they were visually appealing and prepared correctly. Displayed a positive and friendly attitude towards customers and fellow team members.
Assessed customer needs and responded to questions. Cleaned and straightened work area. Issued receipts for purchases and gifts. Bagged merchandise by following standard procedures. Organized register supplies. Worked with customer service to resolve issues. Rotated stock to maintain freshness. Updated register logs. Weighed food to determine correct pricing. Operated cash register with proficiency. Provided professional and courteous service at all times.
Sun City CasinoManila, PhilippinesDealer02/1753
Increased volume and loyalty to the casino by attracting new players and building one-on-one relationships with guests. Took and paid bets and retrieved cards. Inspected cards and equipment to be used in games to verify proper functioning. Calculated change for currency, chips, vouchers and checks. Replenished chips in accordance with requests from pit bosses. Processed customer transactions involving cash, casino chips and TITO tickets.
Assessed customer needs and responded to questions. Cleaned and straightened work area. Organized register supplies. Worked with customer service to resolve issues. Unboxed new merchandise. Updated register logs. Operated cash register with proficiency.
Bakers FairSan Juan, PhilippinesSales Associates
Met incoming customers and provided immediate assistance. Retrieved alternate items and sizes on request. Listened to customer needs and preferences to provide accurate advice. Completed purchases with cash, credit and debit payment methods. Increased purchase totals by recommending additional items. Reviewed purchases for fraudulent activities. Worked flexible schedule to accommodate changing customer levels. Organized items in visually appealing manner. Answered incoming telephone calls with professional and knowledgeable responses. Created attractive displays. Provided expert product and service information.
Education and Training
ASSOCIATE OF SCIENCEDatamex Institute of Computer Technology, Manila, NCR, Philippines
Ignacio Villamor High School, Manila, NCR, Philippines
Cash handling, cash registers, cash
register, closing, credit, Client, customer satisfaction, customer service, Financial statement analysis, merchandising, Microsoft Office, policies, processes, Quick learner, reporting, sales, sound, tax, team player