Sales reports and correspondence
Energetic hospitality professional who prospects and closes on Corporate, SMERF, Association, and government markets for group business to positively impact hotel revenue.
Scheduled Board of Directors meetings and assisted with meeting materials and agendas.
Attend weekly sales stand up meeting
Make weekly sales calls to corporate and government business within the greater San Antonio area
Build and submit LNR to Hilton Revenue Management.
Build and maintain all group blocks with OnQ R&I and OnQ Front Desk. Responsible for building rates within OnQ R&I.
Maintained and coordinated executive and senior management vacation, day-to-day meeting and travel schedules.
Collaborated with other administrative team members, human resources and the finance department on special projects and events.
Handled and distributed all incoming and outgoing mail.
Designed electronic file systems and maintained electronic and paper files.
Made copies, sent faxes and handled all incoming and outgoing correspondence.
Organized files, developed spreadsheets, faxed reports and scanned documents.
Created weekly and monthly reports and presentations.
Received and distributed faxes and mail in a timely manner.
Managed daily office operations and maintenance of equipment. Conducted hotel site tours for group business and transient business.
Proficient in OnQ R&I, OnQ Front Desk, Sales Force and Delphi, Hotel Planner, Hilton Revenue Management for LNR creation
Directed solicitation, prepared presentations, managed special events, prepared reports, conducted site tours, group inventory control, and sales calls.
Made cold calls to universities and government customers.
Provided information of hotel services to potential and existing customers.
Assisted in preparing proposals and presentations, managed customer inquiries and addressed problems.
Prepared sales bids from local and third party companies.
Sold hotel guest rooms groups, catering services, and banquet facilities through direct client contact to maximize total rooms revenues and profits.
Established client base of organizations, associations, social, and businesses through direct outside and inside sales effort for the purpose of securing business for the hotel to ensure that predetermined sales expectations are met and exceeded.
Developed and maintained relationships with key clients in order to produce group business.
Negotiated guest room rates, meeting room rental, function space, and hotel services within approved booking guidelines.
Confirmed in writing to the client all requirements via sales contract.
Conducted tours of the hotel and banquet facilities; entertained qualified potential clients in accordance with company and property policies and procedures.
Followed up to ensure guest satisfaction.
Exceptional communication skills, strong organizational and interpersonal skills, understanding of best sales practices.
Proficiency Sales Pro, Hotel Planner, Citrix, and WinPm property management system
Prepared leads for Catering and Convention Services. Answered main line for sales team.
Checked mail, gathered ending numbers and revenue for functions. Created spreadsheets, and BEO for meetings and F&B.
Assisted in creation of menus for catering director.
Aided catering sales managers secure future business as well as maintain the needs of a current relationships.
Presented promotional material to customers
Assisted in designing business upselling deals and packages based on market research.
Conducted business correspondence and set up contracts
Communicated special needs to the event mangers and coordinate regarding the same with vendors
Remained in constant contact with the customer to take their feedback through front desk operations and weekly receptions.
Solicited new business through prospecting weekly phone calls
Led and conducted hotel site inspections.
Maintained relationships with customers through face-to-face meetings, phone calls, and emails.
Assisted DOS by focusing on managing schedules and following up on sales quotations.
Responded to telephone queries.
Served as liaison between front desk and sales departments to provide support to sales activities.
Assisted in devising and implementing sales strategies.
Followed up on all inquiries and prepare sales proposals.
Performed sales reporting and analysis.
Handled contract management and digital activities.
Assisted the Director of Sales by booking & servicing groups. Coordinated manager's schedule and made appointments.
Assisted in driving new and repeat business to hotel.
Reserved group events.
Ensured hotel BEO meetings were built with banquets.
Answered and screened manager's telephone calls.
Reserved group events and pre-blocked rooms.
Operated 125 line PBX switchboard.
Hosted weekly manager's reception.
2011- United States Army Commander's Award for Civilian Service
2011- 12th Combat Aviation Brigade Certificate of Appreciation
US Army- Family Readiness Group Leader 2009-Present
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