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Executive Administrator/ Director of Operations Resume Example

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EXECUTIVE ADMINISTRATOR/ DIRECTOR OF OPERATIONS
Summary

I am a accomplished and energetic restaurant general manager/& a great leader with a solid background of achievement in the restaurant environment. And Im a Very Customer-oriented individual looking to fill a long-term position as Restaurant Manager with 9 Years of General management experience and almost 20 years of restaurant leadership / supervisory experience I have the proven experience to grow customer base and improve team productivity and maximize returns for the company. as well as being a extremely motivated leader with strong organizational and prioritization abilities. My Areas of expertise includes training and development and creating teams of top performers and experience running restaurants successfully and providing the leadership necessary for high revenue performance. i have been Recognized for my performance excellence in operations, customer care, growth and profitability. Strong ability to drive profits, control costs and achieve continuous process improvement and Successful at motivating, training and developing team members to drive profitability in highly competitive environment.

Skills
  • Non-profit organization operations
  • Board of directors advisement
  • Profit and loss accountability
  • Administrative operations
  • Professional written communication abilities
  • POS systems operations
  • Recruiting and Hiring
  • Schedule management
  • Sound judgment
  • Inventory management
  • Calm under pressure
  • Financial Management
  • Team building and motivation
  • Labor and food cost control
  • Customer-oriented
  • Organization & prioritization
  • Business operations management
  • Food safety
  • Customer service best practices
  • Hiring and training
  • Organization and prioritization
  • Employee recruitment expertise
  • Portion control
  • Recruitment and hiring
  • Planning and coordination
Experience
G.F.O.M Center / Hands Around City View NPONovember 2010 to CurrentExecutive Administrator/ Director of Operations
Greenville, SC
  • I supervised the administrative staff to maintain the Church's master calendar, acting as focal point for all external requests to schedule building use.
  • Coordinate closely with pastoral and program staff to ensure timely review of usage requests and ensure updated communication of the master calendar is provided to all staff members.
  • Serve as contact point for any external parties associated with events taking place at the church, such as caterers, event planners, equipment managers, etc.
  • Ensure set up for scheduled events is appropriately managed and building grounds are properly maintained during and following these events.
  • I Attend all staff meetings.
  • Chair monthly meetings with administrative staff and ensure that effective coordination occurs between administrative staff and the rest of the church staff.
  • Serve as staff liaison to Finance and Administration Committees.
  • Ensure staff training and development is conducted annually as needs arise.
Salsarita's WoodruffMarch 2012 to August 2015General Manager
Greenville, SC
  • Annual Sales Volume: $300 Thousand.
  • Manage all day-to-day operations with a focus on delivering a great guest experience, directly supervise and support managers as well as hourly team members.
  • Identify opportunities to drive sales, traffic and return visits with a 4-wall mentality; Oversee implementation of local store marketing and national marketing promotions.
  • Hire, train and evaluate team members to ensure proper staffing levels are maintained for optimal execution.
  • Complete all administrative duties including scheduling, ordering, labor tracking and reporting of numbers.
  • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
  • Handled escalated customer complaints to provide full resolutions and promote loyalty.
  • (Reason for leaving: Closed restaurant on Woodruff).
Subway RestaurantNovember 2015 to February 2015General Manager
Greenville, SC
  • Annual Sales Volume: $600 Thousand.
  • Manage all day-to-day operations with a focus on delivering a great guest experience, directly supervise support managers as well as hourly team members.
  • Identify opportunities to drive sales, traffic and return visits with a 4-wall mentality Oversee implementation of local store.
  • Marketing and national marketing promotions.
  • Hire, train and evaluate team members to ensure proper staffing levels are maintained for optimal execution.
  • Complete all administrative duties including scheduling, ordering, labor tracking and reporting of numbers.
  • Successfully implemented new policies and procedures to improve team efficiency.
  • Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
  • (Owner Sold Restaurant To Another Franchisee Who Had Management Staff All Ready.
Chipotle Mexican RestaurantJanuary 2007 to February 2012Assistant Manager
Greenville, SC
  • Annual Sales Volume: $2.5 Million.
Education and Training
Hillcrest High SchoolMay 1998High School DiplomaGreenville, SC
FRED PRYOR SEMINARSAssociate of Arts: Management Training And Development

• Learned Leadership and Team-Building and Coaching Skills for Managers and Supervisors I Gain
winning strategies for leading your team to excellence
• I Discovered fresh ideas and new techniques to influence, motivate and mentor others I learned
how to make clear business budget and effectively manage budgets, to manage clear financial
reporting,and forecasting,revenue and expense analysis,and tracking
• And how to give clear and concise verbal and written communication
• Graduated in top of class With 9 Certificates

Willing to relocate: Anywhere
Additional Information
  • #readytowork , Willing to relocate: Anywhere, Authorized to work in the US for any employer
Accomplishments

Additional Information
• Maintained a customer satisfaction rate of 95% for 2017,2018,2019
• Received superior customer service satisfaction scores for 3 consecutive Years @salsaritas Improved
productivity while reducing staffing and operational costs by 15%.by reducing costs, managing
schedules and performing variance and risk analysis to implement corrective actions. strong training
proficient inventory control by ordering precise quantities of stock and executing corrective actions to
drive profitability.
• Led Subway team in delivery of Excellent customer service,speedy service,and sales increase a
6week contest resulting in team beating out 113 subway stores to Winning 2,000 to split and myself 2,000 .
• GM of the year 2017,2018@Subway by Delivering business strategies and developed a systems and
procedures to improve operational quality and team efficiency I Organized budgets, payed attention
P&Ls and Kept with company and my Target goals and with growth plans I effectively Cross training My
whole Which Increased Speed of services and created great customer satisfaction .
• Implemented employee engagement program to slash turnover by 90%.

http://linkedin.com/in/dantron-dee-sullivan-226a151ab

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Resume Overview

Companies Worked For:

  • G.F.O.M Center / Hands Around City View NPO
  • Salsarita's Woodruff
  • Subway Restaurant
  • Chipotle Mexican Restaurant

School Attended

  • Hillcrest High School
  • FRED PRYOR SEMINARS

Job Titles Held:

  • Executive Administrator/ Director of Operations
  • General Manager
  • Assistant Manager

Degrees

  • High School Diploma
    Associate of Arts : Management Training And Development

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