Accomplished Personal Assistant receptive to client needs. Successfully at managing the task lists of even the most demanding business executives. Fast learning and can quickly incorporates and implements new procedures to maximize efficiency and productivity.
Managed daily office operations and maintenance of equipment.
Maintained the CEO appointment calendar and made arrangements as needed.
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
Received and screened a high volume of internal and external communications, including email, mail and telephone inquires.
Received and distributed faxes and mail in a timely manner.
Handled outgoing and incoming mail.
Posted open positions on company and social media websites.
Create new employee records and maintained inventory of the forms.
Checked references and background for candidates.
Managed employee training and work schedules.
Designed electronic file systems and maintained electronic and paper files.
Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
Filed and scanned confidential documents.
Maintained, ordered and distributed office supplies as needed.
Maintained the front desk and reception area in a neat and organized fashion.
Established relationships with clients who return for assistance on a yearly basis.
Updated and completed certification courses every year.
Worked with Tax Pro software, Outlook Express, Word Processor and Excel.
Prepared fast, accurate, and friendly personal and business tax returns.
Provided accounting and bookkeeping services for small business.
Provided exceptional general office and customer service to the general public.
Handled information requests.
Established rapport with current and potential customers, in order to identify customer needs, and gain new customers.
Educated current and potential customers on specific product, service and rate information in order to guide customer into appropriate services to suit their viewing needs and enable them to make purchasing decision.
Explained customer billing when needed in order to give customers a clear understanding of charges, billing cycles, prorates, etc.
Achieved individual sales goals in order to meet department and company objectives.
Participated in ongoing training to increase skill level and productivity.
Successfully, retained customers that wanted to disconnect services.
Entered account information in a call center nvironment into billing system with a high degree of accuracy to execute customer orders, schedule service installation and disconnections and record account comments on a daily basis.
Interacted with customers in a call center environment via answering incoming phone calls, providing quality customer service using Windows based computer for entering work orders, customer account information and handling billing inquiries, customer complaints, while providing problem resolution.
Provided technical phone support for our High Speed Internet, Digital Voice VOIP and AMPS; Cable/Video services, diagnosis and resolution of software/hardware problems.
Analyzed and resolved complex problems with a first call resolution.
Checked device, TCP/IP Settings, disabled firewalls, pop-up blockers, and anti-virus Software, settings under Internet Options for Internet Explorer, had the customer ping websites trace routes, possible system restore, support of Outlook Express settings.
Promoted from Customer Associate Executive.
A+ Certification, accounting, administrative, administrative assistant, Photoshop, Quickbooks, technology savvy, anti-virus, attention to detail, billing, billing system, bookkeeping, Cable, call center, hardware, clients, customer service, database, dependable, diagnosis, email, employee training, fast, firewalls, forms, front office, general office, phone support, Human Resources, Internet Explorer, inventory, marketing, Excel, mail, office, Outlook, Outlook Express, Power Point, Publisher, Windows, Word, Payroll, Spanish, Portuguese, problem resolution, purchasing, quality, QuickBooks, rapport, reception, sales, self-motivated, switchboard and operator, Tax, tax returns, TCP/IP, telephone, phone, Video, VOIP, websites, Word Processor
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