Skilled and dedicated Executive Assistant with 12 years experience coordinating, planning, and supporting daily operational and administrative functions. Demonstrated capacity to provide comprehensive support or executive - level staff; excel at scheduling meetings, coordinating travel, and managing all essential tasks. Proven track record of accurately completing research, reporting, information management, and marketing - support activities within demanding time frames. Adept at developing and maintaining administrative processes that reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives. Highly focused and results - oriented in supporting complex, deadline - driven operations: able to identify goals and priorities and resolve issues in initial stages.
Perform all administrative functions to support all Executives of the company.
Booked all trips; did all expense and travel reports.
Sorted the mail; answered all incoming calls.
Answered Tech support phone and opened tickets for problems and gave ticket #'s to client for their records, followed up with an e-mail; closed tickets at end of day and sent email that ticket is closed.
Scheduled technicians to client site for on-site support.
Assisted accounts receivable with collections calls and letters.
Maintained all company files and contracts.
Compiled and analyzed sales and marketing reports.
Managed external contacts for CEO and kept track of periodic communication needed for priority contacts.
Greeted visitors entering the office, determined the nature and purpose of visit and directed them to the appropriate destination.
05/2002 to 01/2005
Bilingual Collections RepresentativeRuss Berrie & Company – Oakland, NJ
Notify customers of past due invoices and charge backs on there accounts; mailed letters pertaining to no contact, small balance and final notices to customers.
Researched shortages; issues credits for damages.
Prepared excel spreadsheets for management, sales reps and customers concerning accounts.
Used JD Edwards for account information and GWA to keep computerized comments of conversations with customers and sales reps.
Issued charge backs and credits on accounts; did adjustments on accounts when need.
Handled all Spanish calls for company.
Worked very closely with Accounts Receivable; assisted opening checks, applying payments on accounts.
Posted and mailed invoices along with processing customer's credit cards.
Established and maintained excellent working relationships with customers, sales reps and employees.
04/2002 to Current
Executive Administrative AssistantKohl's Department Stores – Paramus, NJ
Provided high level administrative support to the SVP Territory Manager and the VP HR Manager with more than 340 locations.
Directed all administrative and projected - support efforts.
Scheduled all executive meetings, conference calls and travel.
Prepared expenses and travel reports.
Managed all reports pertaining to sales, credit, payroll, customer service scores and clearance for the territory.
Responsible for annual projects appraisals, vacations schedules budgets and capital projects.
Compiled/updated weekly and monthly reports.
Coordinated Seasonal Meetings 3 times a year for over 350 people.
Started with company in 2002 as a part timer and was promoted to a full timer to Store Administrative Assistant, within 2 months promoted to Regional Administrative Assistant and 1 year later promoted to Executive Administrative Assistant.
Assisted customers with billing inquires, collected payments on accounts via credit cards and e-collect payments; researched misapplied payments and handled customers complaints; notified customers regarding termination of service and maintained computerized customer files.
Trained new Personnel and Received bonuses on a monthly basis for successful collections.