I am reaching out to you to express my interest in the current open position. My business and marketing experience and passion for event planning makes me the prime choice for this role.
In addition to my enthusiasm and assertiveness, I will bring to the position my vast knowledge and 12 plus years of experience in the area of customer service, project management and business administration. I understand the importance of communication and building relationships as the liaison to stakeholders promoting the corporate vision.
In each of my previous positions, I have worked closely with the sales teams to develop professional development conferences, staff training sessions, and employee team-building activities and incentives. My passion for working with teams delivering quality project management to guide projects from initiation to closure makes me excited about Isagenix emphasis on events and recognition programs as a major tool for promoting the culture and brand. I would welcome the opportunity to contribute to your on-going success.
My resume will reflect the vast experience I have acquired over the years relating to the position. I welcome the opportunity to speak to you in greater detail concerning the contributions I would make as an intricate member within this dynamic team.
Microsoft Office (Word, Excel, PowerPoint, Project, Outlook)
JD Edwards MFGPro
01/2014 to 01/2016
Executive Administrative AssistantAdvancED － Tempe, AZ
Coordinated professional development conferences and quarterly newsletters updating stakeholders of vital new developments within the industry.
Proactively developed processes with finance to ensure proper invoicing of client receivables and conducted in-depth analysis to accurately compile financial reports.
Subject-matter expert to vendors, consultants, the review teams, institutions, and internal stakeholders ensuring communication channels remained unencumbered and services provided continued to positively impact our customers.
Successfully coordinated and hosted quarterly council meetings, created invitations, prepared presentations, reports and provided the official minutes to the accrediting commission board.
Coordinated travel arrangement and logistics, conducted business analysis and developed process improvement documentation to assess risk and improve quality for 250 employees.
01/2004 to 01/2010
Associate Product ManagerBARD PERIPHRAL VASCULAR － Tempe, AZ
Managed all marketing projects and events including $120k marketing budget.
Implemented marketing strategies based on customer needs and the business plan.
Supervised customer service representatives and all tradeshow coordination and staffing.
Developed marketing collateral to convey a clear message and consistently met or exceeded $12M annual sales goals.
Maintained superior customer service through customer visits and communication, timely responsiveness and proactively worked to ensure timely delivery of products and services.
Executed tradeshow administration including improving tradeshow presence 75% without increasing the marketing budget.
Established effective working relationships with all departments to resolve sales, planning, financial and shipping conflicts, as well as, created user-friendly customer service and software platform manuals to train customer service representatives.
01/1997 to 01/2003
Project ManagerAT&T Formally CINGULAR WIRELESS － Atlanta, GA
Liaison between finance, operations, software vendors and internal and external engineering.
Developed project scope, ensured regulatory compliance and provided support to executive management.
Negotiated solutions satisfying the customer while maximizing the company's profitability.
Organized incentive programs and events boosting productivity and morale.
Provided project management leadership on multi-million-dollar software upgrades from project inception to completion.
Created training material, conducted training and led audits and quick-response teams resulting in the elimination of $100,000 in fraudulent business.
Education and Training
Master's: Business AdministrationBusiness Administration
MBA: Global Technology ManagementAmerican Intercontinental University － Dunwoody, GAGlobal Technology Management
Bachelor of Science (BS): International RelationsMiddle Tennessee State University － Murfreesboro, TNInternational Relations
budget, business analysis, business plan, conferences, council, CRM, client, customer service, delivery, documentation, executive management, finance, financial, financial reports, focus, invoicing, JD Edwards, leadership, regulatory compliance, logistics, managing, marketing strategies, marketing, marketing collateral, meetings, MFGPro, Excel, Microsoft Office, Outlook, PowerPoint, Word, negotiations, newsletters, presentations, processes, process improvement, program planning, project management, promotion, quality, quick, assess risk, sales, shipping, staffing, Switch, training material, upgrades