evs supervisor resume example with 12+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

A well experienced and ambitious customer service professional anxious to obtain an entry-level Human Resources position to help launch career while achieving company goals.

  • Procedure Implementation
  • Personnel Problem Management
  • Infection Control
  • Conflict Resolution
  • Corrective Action Implementation
  • Complaints Handling
  • Employee Training and Development
  • Team Coordination
Work History
06/2019 to Current EVS Supervisor Harris Health System | Houston, TX,
  • Coordinated review, revision and creation of operational policies within the Environmental Services Department.
  • Drove improvements to workflow and room turnover with hands-on, proactive management style improving HCCAPS from 72%-76%
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Planned, organized, directed and monitored work flow of Environmental Services staff.
  • Spearheaded proper training with use of chemicals and cleaning tools and devices.
  • Conducted one-on-one meetings with direct reports and solicited feedback from employees.
  • Evaluated employee performance and recommended promotions, transfers and dismissals.
  • Managed team of 40 employees, overseeing hiring, training, and professional growth of employees.
  • Reduced financial discrepancies through accurate management of payroll and bookkeeping processes.
03/2019 to 06/2019 Quality Assurance Coach Nuvei | Las Vegas, NV,
  • Assured consistent quality of production by implementing and enforcing automated practice systems.
  • Applied coaching techniques and tools to support managers and team members in improving performance.
  • Monitored staff organization and suggested improvements to daily functionality.
  • Determined quality department standards, practices, and procedures.
  • Established and tracked quality department goals and objectives.
  • Implemented new quality assurance and customer service standards to increase HCAHPS scores by3%.
07/2018 to 03/2019 Administrative Assistant Watermark Retirement Communities | West Springfield, MA,
  • Handled client correspondence and tracked records to foster office efficiency.
  • Scheduled office meetings and client appointments for staff teams.
  • Monitored premises, screened visitors, updated logs, and issued passes to maintain security.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Answered multi-line phone system, routing over 50 calls, delivering messages to staff, and greeting visitors.
  • Coached new employees on administrative procedures, company policies and performance standards by creating and implementing training manuals specific job functions
05/2009 to 06/2018 Assistant Housekeeping Manager Hyatt Hotels Corp. | Jacksonville, FL,
  • In absence of the Director responsible for operations of a200-room hotel, with 30- person staff while ensuring the housekeeping department operates according to policies and procedures set forth by Four Seasons Hotels.
  • Interviewed potential candidates for open positions within the department through utilizing Behavior Based Interviewing.
  • Conducted and maintained inventory and purchasing for the department by overseeing 3 general ledgers for the Rooms Division portion of the profit and loss statements.
  • Processed payroll and labor productivity reports.
  • Established and regularly revised a cleaning program to convert all guest room attendants to self-inspectors with implementation of REX Software through use of I-Pods.
  • Sustained maintenance of guest rooms through perfect room program and scheduled carpet cleaning throughout the hotel.
  • Completed schedules, shift reports and other business documentation.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Trained and mentored all new personnel to maximize the quality of service and performance.
  • Drove improvements to workflow and room turnover with a hands-on, proactive management style.
Expected in 05/2014 to to MBA | Business Management University of Phoenix, St Louis, MO, GPA:
Expected in 05/2012 to to Bachelor of Arts | Psychology University of Phoenix, St Louis, MO, GPA:
  • Activities.
  • Successfully opened and onboard department staff for EVS department of a new hospital 2020.
  • Successfully developed and implemented training and development manual or EVS department 2019.
  • Recognition of successfully climbing ladder in hospitality in St.
  • Louis American Newspaper May 2018.
  • Reduced Housekeeping labor by successfully implementing Customized Turndown Program for hotel guests.
  • STEPS Leadership course complete in July 2017.
  • Successfully implemented training plan to convert all guest room attendants to self-inspector March 2017.
  • Opening of Anguilla property November-December 2016.
  • Revision and implementation of Housekeeping Training manual for all positions November 2014.
  • Learning coach certification completed in October 2013.
  • Opening of Baltimore Maryland property November 2013-February 2013.
  • Leadership Development course completed in August 2011.
  • Designated Training course completed in May 2011 2.

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Resume Overview

School Attended

  • University of Phoenix
  • University of Phoenix

Job Titles Held:

  • EVS Supervisor
  • Quality Assurance Coach
  • Administrative Assistant
  • Assistant Housekeeping Manager


  • MBA
  • Bachelor of Arts

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