event technology manager resume example with 9+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Result driven and highly motivated professional with more than 10+ years of experience in hospitality, event management, and logistics coordination. Highly energetic and passionate individual offering an array of skills in project management, process improvement, creative problem solving, cross-functional collaboration, and nurturing client relationships.
Skills
Excellent written and verbal
Communication
Team player
Highly organized
Detail oriented
Skilled problem solver
Qualified in SABRE, CVENT, BudgetWise, Smartsheets, Microsoft Office, Adobe, Acrobat, Zoom, TeamWorks, Box, Slack, Swoogo, Rain Focus, FreshDesk
Education and Training
Missouri State UniversitySpringfield, MO, Expected in 12/2012 ā āBachelor of Science:Hospitality and Restaurant Administration, Geo-Tourism - GPA:
Certifications
CPR and First Aid
Experience
Marriott International - Event Technology Manager Miami Beach, FL, 10/2022 - Current
Build and maintain registration websites, electronic invitations, and confirmations for each assigned event following client guidelines and within client driven timelines
Oversee all aspects of program website design, understanding system capabilities and reporting parameters to ensure data is captured appropriately for reporting purposes
Work within the registration website technology to manage thresholds for arrival/departure parameters, room blocks, room block changes, activities, roommate assignments, data capture and reporting
Manage online reporting tools to provide client and internal team with required reporting
Provide customer service to event attendees via phone or email
Manage all event technology vendors (attendee management platform, mobile apps, credentialing services
Program reconciliation including hotel sleeping rooms
Manage on-site registration process including traveling on-site for the event.
Bank Of Hawaii Corp. - Project Coordinator Pahoa, HI, 08/2021 - 10/2022
Support Project Manager on a daily basis by assisting in tasks related to the program such as; processing invoices, cross checking reports, managing program mailings and attendee confirmations, performing QC checks on websites and program documents, etc.
Develop new and more effective ways to document information and processes for Project Managers
Collaborate with a team of 6 Project Coordinators to distribute duties appropriately and guarantee task completion
Continue to do contract work post COVID, to retain my event planning skill set
Bank Of Hawaii Corp. - Project Coordinator Pearl City, HI, 01/2021 - 10/2022
Schedule and coordinate project tasks for Project Manager and Business Analyst to ensure entire team stays on track with project timeline
Create content for external meetings to discuss project status, budget updates, and training schedules
Setup and manage all employee computer equipment for in- office and remote workers on my team of approximately 100 people
Construct and personalize onboarding manuals for new hires that include first week activities and trainings
Monitor the new system I established to track project completion within the team using automated applications through SmartSheets
Develop sourcing plan and strategy for the account focused on cost savings, supplier consolidation, sustainability and supplier diversity.
Developed, maintained, and managed a program timeline with critical dates, and successfully managed program against timeline;
Utilized professional client relationship-building skills to manage hotel room block and function space needs for clients, ensuring a successful and profitable meeting
Management of Food & Beverage functions, transportation, activities, dine-arounds, off property events, guest communications, program materials, on-site shipping and logistical materials
Supervision of Master Account charges including daily review/reconciliation with third party suppliers and internal accounting.
Bank Of Hawaii Corp. - Project Manager Haleiwa, HI, 05/2017 - 12/2020
Acted as a primary liaison and team leader for multiple internal and external cross-functional teams from proposal development through post-program billing
Created a timeline for all support departments involved, to guarantee deadlines are met
Produced and managed amenities, accommodations, food, transportation, and audio visual, etc. for 10-2000 person events both domestic and international
Proactively assessed negative situations that could occur onsite and prevented them from impacting overall event
Managed client budgets ranging up to $3M and continually adjusted them while contracting amendments to guarantee the clientās financial approval
Planned and conducted site inspections to select the destination and suppliers that would exceed client expectations
Atlas World Group, Inc. - Project Coordinator Canonsburg, PA, 05/2016 - 12/2020
Support Project Manager on a daily basis by assisting in tasks related to the program such as; processing invoices, cross checking reports, managing program mailings and attendee confirmations, performing QC checks on websites and program documents, etc.
Develop new and more effective ways to document information and processes for Project Managers
Collaborate with a team of 6 Project Coordinators to distribute duties appropriately and guarantee task completion
Continue to do contract work post COVID, to retain my event planning skill set
Maritz Global Events - Travel Consultant City, STATE, 02/2015 - 05/2016
Managed multiple program email boxes to ensure client requests were responded to and met
Completed daily duties in a timely manner including routing, sending itinerary approvals, ticketing, and running reports
Researched and created itinerary extensions for attendees
Operated and navigated through job specific software i.e., Sabre, ā¢ Impact Production, Pax Air Rail Connection, Excel, and Outlook
Collette Vacations - Tour Manager City, STATE, 02/2014 - 02/2015
Responsible for understanding all necessary information regarding clients, destinations, and aspects of the program operation
Confirmed all reservations: hotels, meals, attractions and transportation as well as coordinating all aspects of the tour in accordance with specified itinerary
Worked with supplierās onsite regarding activities, meals, transportation, and billing
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