Event Supervisor Resume Example Stroudsmoor Country Inn

EVENT SUPERVISOR

Professional Summary

Experienced independent manager offering more than 10 years of expertise in planning events such as weddings, sweet sixteens, bar and bat mitzvahs and quinceaneras. Accomplished in managing event planning activities from start to finish while fully incorporate clients' special requests and maintaining budgets. Client-focused in translating creative visions into unique events. Expert in planning with success in controlling costs through strategic negotiations with vendors, suppliers, and venues. Committed to going extra mile to make clients' wishes come true. A Focused leader with success in coordination and management of large-scale productions. Detail- oriented and successful in guiding teams through pre-event coordination, event execution, and post-event activities while building relationships with internal stakeholders and event attendees.

Skills

Meeting planning
Vendor and contract negotiations
Event planning
Vendor relationship management
Conference planning
Networking
Staff Management

Menu planning
Marketing and promotions
Research methods
Microsoft word
Events logistics management
Team mentorship

Work History

07/2014 - CurrentEvent Supervisor | Stroudsmoor Country Inn - Stroudsburg, PA

Managed event logistics and operations, including support staff, vendor services and volunteers
Organized, coordinated and deployed events while focusing on delivering superior customer service
Selected and ordered décor and event materials
Supervised onsite team of 5 to 25, including caterers, audio-visual technicians, and facility management team
Coordinated schedules and timelines for all events
Generated client retention by accurately organizing and executing trade shows and events
Accurately calculated and processed expenses during and after events
Planned large-scale events such as tradeshows, conferences, and meetings
Solicited feedback from clients to assess event success and uncover opportunities for improvement
Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization, and rehearsal, ceremonies, and receptions
Delivered prompt payment for event services, including vendors, venues, staff, and transportation providers
Coordinated catering services and planned menus to compliment event theme and selected musical or guest speaker entertainment
Fostered relationships with local and national wedding suppliers to obtain best price, quality, and delivery of products
Attended bridal industry events to promote services and build relationships with prospective vendors
Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues
Hired and cross-trained staff members for various event-specific functions and ensured employees' understanding of associated processes and procedures
Coordinated florists, photographers, videographers, musicians, officiants and ceremony participants during rehearsals and pre-ceremony, ceremony and reception events
Promoted adherence to client-event requirements through effective delegation, prioritizing and management of all entire production lifecycle, from concept to execution
Planned and organized activities, details and timelines for all events
Selected and ordered refreshments, decor and event materials

04/2007 - 06/2016Traffic Officer/Dispatcher | Saw Creek Estates Community Association Inc. - Bushkill, PA

Patrolled more than 3000 homes to preserve law and order, deter and detect criminal activity, enforce laws and regulations, respond to citizen requests for assistance and provide public safety.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Resolved homeowner problems, improved operations and provided exceptional client support.
Handled calls to address homeowner inquiries and concerns.
Worked with homeowners to understand needs and provide service.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Liaison between emergency services and client and patrolling officers.
Monitored 5 to 20 buses and 20 to 150 children.
Controlled traffic in high traffic area.
Monitored gate cards and gate passes.
Issue citations for violations.

05/2012 - 12/2015Event Supervisor | Shawnee Country Inn - Shawnee On Delaware, PA

Managed event logistics and operations, including support staff, vendor services and volunteers.
Organized, coordinated and deployed events while focusing on delivering superior customer service.
Selected and ordered décor and event materials.
Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
Supervised onsite team of 35, including caterers, audio-visual technicians, and facility management team.
Generated leads per special events.
Coordinated schedules and timelines for all events.
Generated client retention by accurately organizing and executing trade shows and events.
Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization, and rehearsal, ceremonies, and receptions.
Delivered prompt payment for event services, including vendors, venues, staff, and transportation providers.
Coordinated catering services and planned menus to compliment event theme and selected musical or guest speaker entertainment.
Fostered relationships with local and national wedding suppliers to obtain best price, quality, and delivery of products.
Attended bridal industry events to promote services and build relationships with prospective vendors.
Fulfilled contractual obligations, including communications, vendor coordination, schedule creation, budget administration and rehearsal and day of event coordination.
Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
Hired and cross-trained staff members for various event-specific functions and ensured employees' understanding of associated processes and procedures.
Coordinated florists, photographers, videographers, musicians, officiants and ceremony participants during rehearsals and pre-ceremony, ceremony and reception events.
Promoted adherence to client-event requirements through effective delegation, prioritizing and management of all entire production lifecycle, from concept to execution.
Planned and organized activities, details and timelines for events.
Selected and ordered refreshments, decor and event materials.

10/2011 - 11/2012Restaurant Manager | Big Momma's Cafe - East Stroudsburg, PA

Increased customer satisfaction by resolving issues
Developed team communications and information for staff meetings
Worked with customers to understand needs and provide service
Monitored social media and online sources for industry trends
Resolved conflicts and negotiated mutually beneficial agreements between parties
Led and directed team members on effective methods, operations and procedures
Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction
Prepared for and executed new menu implementations
Organized special events in restaurant, including receptions, promotions and corporate luncheons
Developed, implemented and managed business plans to promote profitable food and beverage sales
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
Actively participated in ongoing customer service programs to build sales and rapport in community
Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies
Correctly calculated inventory and ordered appropriate supplies
Promoted business through participation in and sponsorship of community events
Created fun team building activities to engage staff in up-selling to meet revenue targets
Controlled purchases and inventory by negotiating prices and contracts with vendors
Managed team of cooks and back of house staff for restaurant
Interacted positively with customers while promoting hotel facilities and services
Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant
Oversaw front of house personnel to maintain adequate staffing and minimize overtime
Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity
Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties
Carefully interviewed, selected, trained and supervised staff
Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations
Reconciled cash and credit card transactions to maintain accurate records
Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes
Maintained safe working and guest environment to reduce risk of injury and accidents

Education

Expected in 2022Ashford University, San Diego, CAAssociate of Science: Sociology

Certifications

ServSafe
CPR/AED Certified
Active shooter
Fire safety
Alcohol/drug in the workplace
Sexual harassment

Resume Overview

Companies Worked For:

Stroudsmoor Country Inn
Saw Creek Estates Community Association Inc.
Shawnee Country Inn
Big Momma's Cafe

School Attended

Ashford University

Job Titles Held:

Event Supervisor
Traffic Officer/Dispatcher
Restaurant Manager

Degrees

Associate of Science : Sociology

Event Supervisor Resume Example

Resume Score: 80%

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