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Event Services Manager Resume Example

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EVENT SERVICES MANAGER
Objective

It is my immediate focus to obtain a position within a professional, well respected organization by means of applying my work experience and education. It is my long term career goal to combine my current knowledge, abilities and skills with experience gained from this new position and establishing myself as a valuable asset to the organization, therefore, leading to a dedicated successful career.

Areas of Expertise/Training/Skills
  • Meticulous Attention to Detail
  • Customer Service & Communication Skills
  • Client Relationship Management
  • Vendor & Client Communication
  • Event Planning & Execution 
  • Catering Background
  • Proficient in Microsoft Office, Excel, Word, Outlook, PowerPoint
  • Sales Software Proficiency: Delphi Multi Property Edition, Sales Force
  • Event Diagramming/Seating Software: Meeting Matrix, Social Tables 
Work Experience
Event Services Manager, 04/2007 to CurrentCompany Name － City, State
  • Detail and manage meetings, conventions, and other events ranging from 5 - 3000 people (events such as Local/State/National Association Conferences, Corporate Groups, Fraternal Groups, etc.)
  • Review and monitor contractual agreements pertaining to guest room blocks, meeting space, food/beverage and special concessions
  • Exceed catering goals by actively up-selling each business opportunity to maximize revenues
  • Create Banquet Event Orders detailing times, menus, audio visual requirement and various other meeting specifics
  • Cultivate lasting relationships with corporate, association, social and government conference planners
  • Maintain collaborative working relationship with all hotel departments from guest services to operations ensuring communication of necessary information to successfully execute group's needs
  • Acting as liaison between client and hotel departments servicing events 
  • Conduct and participate in weekly banquet event order meetings
  • Plan and conduct pre and post convention meetings
  • Work with Director of Sales and Director of Event Sales to ensure hotel is on target with respect to revenue and occupancy goals
  • Participated in daily business review, training, networking, sales lead groups and additional sales related meetings as needed
  • Create and maintain detailed and accurate computer and paper-based filing and organization systems for account database, records of communications, reports, and documents
Event Sales Manager, 04/2006 to 04/2007Company Name － City, State
  • Successfully solicited new and existing client base for local and group business to meet and/or exceed individual and team revenue goals
  • Negotiated booking terms from initial inquiry through confirmed contract
  • Conducted site tours and assisted in coordination of events
  • Created and maintained computer and paper-based filing and organization systems for records, reports, and documents
  • Participated in daily business review, training, networking, sales lead groups and additional sales related meetings as needed
Sales and Catering Assistant, 09/2005 to 04/2006Company Name － City, State
  • Maintained and facilitated daily reports detailing logistics of upcoming events and conventions to provide to Sales & Catering Management
  • Maintained revenue summary reports for past events and planned revenue for upcoming events
  • Provided a daily log of all logistical changes to Banquet Event Orders
  • Maintained quality control and assurance when Banquet Event Orders are modified and ensured all supporting departments were aware of any/all changes
  • Created Banquet Event Orders detailing times, menus, and meeting specifics
  • Generated Catering contracts as requested by Catering managers and the Director of Catering
  • Qualified potential groups/events via telephone and electronic correspondence, gathering important information regarding their collective needs and advanced that information to subsequent sales/catering manager
  • Wrote and distributed meeting minutes to appropriate individuals
Administrative/Program Assistant, 01/2005 to 09/2005Company Name － City, State
  • Executed daily accounting procedures
  • Scheduled/contracted transportation logistics
  • Qualified potential customers via telecom and electronic correspondence
  • Handled and distributed all incoming and outgoing mail
Sales Manager, 07/2004 to 01/2005Company Name － City, State
  • Successfully solicited and developed new accounts in extended stay business segment
  • Nurtured connected relationships with existing client database to encourage brand commitment
  • Coordinated all details of bookings from initial contact through confirmed contract
  • Participated in daily business review, training, networking, sales lead groups and additional sales related meetings as needed
Event Sales Manager, 02/2002 to 07/2004Company Name － City, State
  • Successfully solicited new and existing client base for local and group business to meet and/or exceed individual and team revenue goals
  • Negotiated booking terms from initial inquiry through confirmed contract
  • Conducted site tours and assisted in coordination of events
  • Find solutions to client concerns by researching and tracking changing market trends
  • Created and maintained computer and paper-based filing and organization systems for records, reports, and documents
  • Participated in daily business review, training, networking, sales lead groups and additional sales related meetings as needed
Sales and Catering Assistant, 02/2001 to 02/2002Company Name － City, State
  • Maintained and facilitated daily reports detailing logistics of upcoming events and conventions
  • Maintained revenue summary reports for past events and planned revenue for upcoming events
  • Maintained quality control and assurance when Banquet Event Orders are modified and ensured all supporting departments were aware of any/all changes
  • Qualified potential groups/events via telephone and electronic correspondence by gathering important information in regards to their needs and advancing that information to subsequent sales/catering representative
  • Wrote and distributed meeting minutes to appropriate individuals
Guest Service Representative / Lead Guest Service Representative, 02/2000 to 02/2001Company Name － City, State
  • Facilitated guest check in and check out
  • Supervised and trained front desk and reservations staff
  • Managed guest accounting for individual reservations
  • Participated in total hotel management through Manager on Duty Program
Educational Background
37 Credit Hours Earned:2005Trident Technical College － City
Certificate, Hospitality Management:1999Southeastern Academy of Travel and Tourism － City
Career Accomplishments
  • Manager of the Quarter, Embassy Suites Charleston Area Convention Center, 2007
  • Service Excellence Certificate, Embassy Suites Charleston Area Convention Center, 2011
  • Certificate of Honor in Teamwork, Embassy Suites Charleston Area Convention Center, 2011
  • Manager of the Quarter, Embassy Suites Charleston Area Convention Center, 2016
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Resume Overview

School Attended

  • Trident Technical College
  • Southeastern Academy of Travel and Tourism

Job Titles Held:

  • Event Services Manager
  • Event Sales Manager
  • Sales and Catering Assistant
  • Administrative/Program Assistant
  • Sales Manager
  • Guest Service Representative / Lead Guest Service Representative

Degrees

  • 37 Credit Hours Earned : 2005
    Certificate, Hospitality Management : 1999

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