event manager resume example with 20+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Skills
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Experience
Event Manager, 12/2021 to Current Grand Casino – Foxtrot Marketing, MN,
Managed comprehensive budgets to allocate event resources and stay within financial constraints.
Assembled creative and innovative event attractions based on internal capabilities or outsourced to qualified vendors.
Paid and settled vendors, venues, staff and contracted services.
Recruited sponsors for events and planned scope of involvement, financial tie-ins and promotional aspects for mutual benefit.
Organized guest support services for guests to meet accommodation, transportation and service needs.
Developed relationships with vendors to facilitate quality service at competitive rates while maintaining financial responsibility within budgets.
Worked with professional and trade associations to create memorable and successful events.
Managed safe and smooth food delivery at banquets, conferences and social events.
Followed local regulations for events and obtained necessary permits.
Oversaw advanced event registration and day-of check-in to handle high volume of guests.
Met with potential clients to perform site inspections and give tours of facility, meeting rooms and offered activities.
Maintained adherence to client-event requirements through delegation, prioritizing and management of production phases from concept to execution.
Searched and negotiated suitable venues as per setup requirements and budget constraints.
Handled client questions and concerns via different communication channels to deliver exceptional customer service.
Created program activities, agendas and budgets based on client requirements.
Coordinated and allocated equipment, supplies and staff for events.
Applied industry knowledge and personal expertise to customize meetings, conferences and conventions to specific standards.
Reserved space, equipment and personnel needed to facilitate events.
Chose facilities, inspected spaces and planned set up and execution to exceed client expectation.
Marketed and publicized special events in social calendars.
Attended and participated in industry events.
Arranged security, printing and supply vendors to meet unique requirements of each event.
Selected catering services for different types of events, balancing cost, menu and term options against client demands.
Organized venues, budgets, guest lists, catering and event timelines.
Designed contracts, collected fees and booked venues for events.
Choreographer, 03/1996 to Current Bluegreen Resorts – Charlottesville, VA,
Instructed 15+ students of various ages in multiple dance disciplines.
Demonstrated various dance routines, watched and evaluated dancers and tweaked steps to produce outstanding shows.
Crafted choreography with proper tone after reviewing scripts and music.
Taught students techniques for different leaps and turns, as well as proper posture and rhythm sensitivity.
Choreographed step and moves sequences for dancers.
Worked with directors to select costumes, music, effects and qualified dancers.
Coordinated dancing with partners or ensembles.
Prepared choreography for individual and group performances.
Oversaw flexibility and strength conditioning for performers.
Managed competition preparation with specific routines, exercises and technique instruction.
Exceeded customer satisfaction by finding creative solutions to problems.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Collaborated with others to discuss new opportunities.
Waitress, 02/2020 to 01/2022 Depauw University - Volunteers – Greencastle, IN,
Relayed orders to service bar and kitchen via point-of-sale register system.
Stocked service areas with supplies during slow periods.
Presented menus and answered questions regarding items.
Informed customers of daily specials and signature menu items.
Explained menu items, describing ingredients and cooking methods upon request.
Presented food and beverages to guests at tables.
Took reservations and to-go orders to streamline process for both customer and restaurant.
Brought wine selections to tables with appropriate glasses and poured for customers.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Served food and beverages to patrons and confirmed complete orders.
Utilized POS system to total meal costs and add taxes for final bill calculation.
Presented menus to patrons to answer questions about menu items and make recommendations.
Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Prepared salads, appetizers and garnishes to assist kitchen staff.
Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Prepared checks, itemizing total meal costs and taxes.
Filled condiments and napkin containers during slack periods.
Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Greeted customers, answered questions and recommended specials to increase profits.
Assisted in preparing salads, appetizers and desserts to speed up food service.
Communicated with kitchen staff to stay updated on item availability and customer wait times.
Garnished dishes and beverages to serve visually appealing menu items.
Trained new employees to perform duties.
Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Dispatcher, 01/2019 to 12/2021 Trenchless Plumbing – City, STATE,
Worked closely with transportation supervisor to dispatch and assign loads.
Investigated and resolved customer and vendor issues to retain business.
Monitored changes in delivery schedule and communicated changes to customers.
Identified locations and needs of callers to accurately send assistance.
Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
Reported delays, accidents or other traffic and transportation situations.
Alerted personnel of road and weather hazards to minimize accidents and delays.
Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
Answered customer requests with information about product availability, shipping information and status updates.
Utilized various software systems to facilitate movement, planning and scheduling.
Monitored dispatch board and adjusted call priorities regularly based on caller needs.
Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
Kept detailed and updated records of calls in physical and electronic databases.
Scheduled loads according to priority and available equipment.
Education and Training
Bachelor of Arts: Performing Arts Music And Dance, Expected in 06/2003 to California State University Sacramento - Sacramento, CA, GPA:
President of NAIA
Vice President of AISES
Co-Director of Samahang
Associate of Arts: Early Childhood Education, Expected in 06/1996 to Sacramento City College - Sacramento, CA GPA:
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