High energy professional with extensive experience in management, customer service, promotions, marketing sales, finance and mentoring.
*Flexible, adaptive, accommodative and mission oriented.
*Ability to effectively interact with all levels of management and create implementation strategies to improve customer retention and sales growth.
*Team oriented with a strong background in problem solving and strategic customer service.
MS Word, Excel, PowerPoint, and Outlook.
Event Coordinator Dana Twyman Productions － Riverside, CARepresents the
company and clients with high level of professionalism and knowledge. Educates attendees
on products, policies and procedures. Engages with
attendees in order to achieve training goals and optimum brand popularity. Coordinates with
venues to troubleshoot any issues regarding training's or events. Works closely with
onsite and corporate management to coordinate merchandising and marketing
activities. Oversees and
Implements set up and tear down of event sites and foot prints. Works with field
team and trainers to ensure all equipment is packed, shipped and tracked.
01/2013 to 01/2014
Volunteer Program CoordinatorSouthern Arizona AIDS Foundation SAAF － Tucson, AZ
Recruit, train, and coordinates volunteers for staff requests in addition to agency and program support.
Manage and coordinate 500+ volunteers during multiple, small-large scale special events.
Supervised 30+ volunteers while managing the weekly drop-in program.
Provide screening and appropriate placement of volunteers.
Works with staff to identify volunteer needs, and supports staff with volunteer management trainings and recognition support.
Supervised and coordinated volunteer trainings for volunteer positions.
Conducted reference checks and maintains timely and accurate documentation of volunteer applications, interests, availability, and hours and trainings.
Responsible for reporting and documentation of programs budget.
Provided administrative support of volunteer program by managing the volunteer database and files, and provides detailed tracking and reporting of the volunteer program and its impact.
Planned the annual volunteer recognition event by being the primary point of contact and planner and the chair of the staff committee.
Worked with the staff and development departments to ensure volunteer recognition is given throughout the year.
01/2011 to 01/2012
Branch ManagerCommand Center Inc CCNI.OB － Tucson, AZ
Manage daily operations of a staffing agency consisting of 300+ permanent and temporary employees.
Lead, develop and coach branch staff to create a strong team environment.
Recruit, interview, test, select and place temporary employees or Field Team Members (FTMs) on job assignments.
Mentored FTMs into developing their professionalism and helped them improve their living conditions.
FTMs comes from many different life backgrounds, among these are: laid off workers, recently paroled ex-convicts, recovering substance abusers, high school drop-outs, recent high school graduates and the homeless.
Guided and actively searched for permanent employment for the FTMs.
Referred FTMs to agencies and organizations to help improve their situation ranging from education, substance abuse counseling, temporary shelter, permanent housing, procuring transportation and other programs.
Developed training programs and presented classes for FTMs.
Some of the subjects covered are: professionalism, etiquette, safety and job-specific subjects like roadside/construction safety flagging.
Fostered a special relationship with Tucson Transitional Living Community (TLC), a non-profit halfway house, into helping their residents gain employment, grow and get back on their feet, and eventually become independent productive members of society.
Promoted business growth by developing relationship with new clients and maintain relationships with over 100+ local businesses.
Flexible and mission oriented.
Voluntarily worked over 40-80 hrs/week, unpaid, in order to accomplish the mission.
Answered questions and present solutions to clients and prospective clients by telephone and written correspondence.
Support and regulate compliance with company polices and procedures.
Communicate with various corporate departments to ensure maximizing operational efficiency of the office.
Education and Training
Social WorkUniversity of Nevada － Tucson, AZSocial Work
Associate of Arts: Social ServicesPima Community College － Tucson, AZSocial Services
Volunteering Continued to volunteer for the Southern Arizona AIDS Foundation even after re-locating to Las Vegas by coordinating volunteer at a large event and provide the staff with additional requested support. Facilitates the Tucson Transitional Living Community's (TLC), bi-monthly fundraising car wash. Organized the preparation for the Tucson White Angels Project. Assigned tasks and directed volunteers in making materials for the event. Motorcycle riding (Sport Bike and ATV)(Certified Riding Coach) Avid naturalist and conservationist Camping, hiking, mountain biking/trail riding and spelunking Physical fitness Ensures peak physical fitness at a constant basis. Participated in multiple courses such as Tough Mudder, Spartan Race and 5Ks.
account reconciliation, administrative support, special events, sales, sales development, training programs
Interests and Hobbies Volunteering Continued to volunteer for the Southern Arizona AIDS Foundation even after re-locating to Las Vegas by coordinating volunteer at a large event and provide the staff with additional requested support. Facilitates the Tucson Transitional Living Community's (TLC), bi-monthly fundraising car wash. Organized the preparation for the Tucson White Angels Project. Assigned tasks and directed volunteers in making materials for the event. Motorcycle riding (Sport Bike and ATV)(Certified Riding Coach) Avid naturalist and conservationist Camping, hiking, mountain biking/trail riding and spelunking Physical fitness Ensures peak physical fitness at a constant basis. Participated in multiple courses such as Tough Mudder, Spartan Race and 5Ks.
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Companies Worked For:
Dana Twyman Productions
Southern Arizona AIDS Foundation SAAF
Command Center Inc CCNI.OB
University of Nevada
Pima Community College
Job Titles Held:
Volunteer Program Coordinator
Social Work Associate of Arts : Social Services
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