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Event & Catering Manager Resume Example

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EVENT & CATERING MANAGER
Professional Summary

Talented and driven Event & Catering Manager with over 20 years of experience and success featuring a background in planning events, customer service, mortgage & banking industry as well as patent editor. Strong organizational and communication skills with an amazing attitude and a wiliness to succeed. Excited to bring leadership, creativity, and vision to the team.

Work History
The Grog Grill - Event & Catering ManagerBryn Mawr, PA03/2017 - Current
  • Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.
  • Generated client retention by accurately organizing and executing personal and professional events.
  • Generated over $25,000 in additional revenue per month from events and catering events.
  • Fulfilled contractual obligations, including communications, vendor coordination, schedule creation, budget administration and rehearsal and day of event coordination.
  • Solicited feedback from clients to assess event success and uncover opportunities for improvement.
  • Organized, coordinated and deployed special occasion celebration events while focusing on delivering superior customer service.
  • Coordinated schedules and timelines for all events.
  • Streamlined event efficiencies by accurately coordinating and managing customer itineraries.
  • Selected and ordered décor and event materials.
  • Managed event logistics and operations, including support staff, vendor services and volunteers.
  • Accurately calculated and processed expenses during and after events.
  • Generated all social media posts to promote special events held both onsite and offsite.
  • Supervised onsite team of 10, including chefs, servers, bartenders, audio/visual talent, and bouncers.
The Grand Lux Cafe - Head Server TrainerKing of Prussia, PA06/2010 - 03/2017
  • Held daily meetings with servers on each shift to discuss specials and driving sales of key items.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Trained new staff on restaurant operations and policies to strengthen performance.
  • Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy.
  • Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
  • Closely monitored restaurant traffic across special days and seasons and designed schedules for over 200 employees to optimize coverage.
  • Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic fine dining restaurant while maintaining calm, professional demeanor.
  • Traveled to new restaurant locations to train staff according to fine dining standards and help open new locations.
  • Led team of 100 servers and bartenders.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • RAMP and SERVSAFE Certifications.
Reed Technology And Information Services Inc. - Patent EditorWillow Grove, PA05/2008 - 06/2010
  • Read and reviewed over 25 patents per day.
  • Searched for eras and incorrect information and punctuation in each patent.
  • Corrected and revised all patents to ensure they were in correct format to be processed.
  • Followed the list of guidelines and rules provided to amend and correct any mistakes inventors may have made when submitting each patent.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Home Finance Of America Inc. - Mortgage SpecialistPlymouth Meeting, PA05/2003 - 10/2008
  • Maintained compliance with privacy and security requirements, as well as federal statutes covering home loans.
  • Interviewed clients regarding loan needs and financial histories and conveyed information regarding application processes.
  • Reviewed financial statements and contacted institutions and customers to clarify details.
  • Evaluated approvals against established bank and government lending standards.
  • Coordinated closing process with attorneys, title companies and government clerks.
  • Handled any conditions sent from underwriting departments.
  • Set up and completed loan submission packages.
  • Upheld complete confidentiality of all submitted information according to release guidelines.
  • Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
  • Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.
  • Conducted pre-funding and funding activities for over 30 monthly applications.
  • Assessed customer account histories to determine previous compliance with payment plans and loan terms.
  • Reviewed and validated details of loan applications and closing documentation.
  • Filed completed loan applications with underwriting and made approval or denial recommendations.
  • Verified credit histories, personal references and employment backgrounds for each applicant.
  • Set up, stored and updated customer files, department records and regulatory paperwork.
  • Consulted with outside vendors to identify and resolve loan closing issues.
  • Produced and submitted completed loan packages to title and escrow professionals.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Handled 100 calls per day to address customer inquiries and concerns.
Skills
  • Event Logistics
  • Event Coordination
  • Multi-line phone talent
  • Computer proficient
  • Complaint resolution
  • Sales expertise
  • Training development aptitude
  • Data Entry
  • Staff education and training
  • POS systems expert
  • Money handling abilities
  • Credit card processing
  • Microsoft. Power Point, Excel, & Social Media expertise
  • Department management
  • Customer Service
Education
05/2003Kutztown University of PennsylvaniaKutztown, PABachelor of Arts: Speech Communications/Public Relations
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Resume Overview

Companies Worked For:

  • The Grog Grill
  • The Grand Lux Cafe
  • Reed Technology And Information Services Inc.
  • Home Finance Of America Inc.

School Attended

  • Kutztown University of Pennsylvania

Job Titles Held:

  • Event & Catering Manager
  • Head Server Trainer
  • Patent Editor
  • Mortgage Specialist

Degrees

  • Bachelor of Arts : Speech Communications/Public Relations

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