Performance-driven Manager skilled in creating marketing plans and leading successful product launches, promotions and development. Enthusiastic Manager and dedicated employee with high integrity, strong work ethic and great leadership skills.
Skills
Goal-oriented
Strategic account development
Positive and upbeat
Analytical problem solver
Critical thinking
Team building
Superior negotiation skill
Training and development
Materials accountability
Expense control
Warehouse management systems
Natural mentor
Excellent time management
Work History
Evening Store Manager, 2005 to 2010 Blackrock Resources – Canonsburg, PA,
As Evening Store Manager, supervised a staff of between 5 - 10 people Promoted sales through manager specials and coupon promotions to increase sales Handled customers issues to minimize customer dissatisfaction Through customer service, promoted customer loyalty which increased sales In charge of night deposits and nightly store closing and lock ups Interacted with pharmacy staff to ensure customer satisfaction Implemented improved customer service by communicating with customers and store staff Organized merchandise by stocking shelves, cycle counting product and using plan-o-grams to enhance customer shopping needs Perform employee payroll functions utilizing the CVS payroll system.
Developed quarterly and annual sales department budgets.
Developed a comprehensive training program for new sales associates.
Planned and directed staff training and performance evaluations.
Reviewed operational records and reports to project sales and determine profitability.
Trained all incoming sales team members.
Superintendent, 03/2008 to 04/2012 C&S Family Of Companies – Atlanta, GA,
Support sales staff by entering quotes and sales orders in JDE Manage Lowes EDI orders ensure continued sales while developing relationships with Lowed stores Pro-actively support the sales team in determining costs of materials Daily communication with customers about deliveries and customer issues in reference to substitution of materials to complete orders Actively promote a customer service philosophy through leading by example in order to create a positive sales atmosphere Perform E-Time employee payroll functions Conduct employee evaluations and counseling Assist co-workers with sales and operations decisions to maximize profit Supervise warehouse and yard associates Interview potential employees Implement and monitor branch safety practices Maintain strict inventory controls.
Planned and directed staff training and performance evaluations.
Reviewed operational records and reports to project sales and determine profitability.
Trained all incoming sales team members.
Contacted customers by phone and email in response to inquiries.
Promptly resolved all customer requests, questions and complaints.
Inside Sales Reresentative, 04/2012 to Current Master Halco Inc – City, STATE,
Trained all incoming sales team members.
Contacted customers by phone and email in response to inquiries.
Promptly resolved all customer requests, questions and complaints.
Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
Built relationships with customers and the community to establish long-term business growth.
Prepared meeting minutes and edited subcontractor proposals, project punchlist, transmittals and memorandums for organizational support.
Reduced overhead by taking on more responsibility with creative and administrative projects.
Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations.
Audited new customer files to verify to see if they meet company's requirments.
Created market and customer-specific marketing solutions for managed brands.
Developed methods to establish and clarify customer objectives.
Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.
Responded to all customer inquiries thoroughly and professionally.
Placed special merchandise orders for customers.
Yard Person, 02/2001 to 03/2008 Master Halco Inc – City, STATE,
Received and correctly processed both written and verbal instructions, prints and work orders.
Built containers and pack parts in accordance with detailed packing specifications.
Verified part numbers and placed parts in appropriate shipping containers.
Maintained counts and lifts, shifts and stocks materials and parts.
Observed all safety policies and procedures
Stocked, staged and transported goods.
Stacked and piled lumber, boards and pallets.
Verified computations against physical count of stock.
Operated forklifts and other heavy machinery safely.
Unloaded cargo from truck with hand trucks and pallet jacks.
Divided cargo received by account number and intended location.
Stacked and stored pallets at the end of the shift to keep warehouse clean and organized.
Loaded and unloaded ship cargo.
Education
Bachelor of Science: Business Administration, Expected in 5 2013 Post University - Waterbury, CT GPA: GPA: 3.89
Business Studies GPA: 3.89
Coursework in Marketing and Advertising
Coursework in Communications and Psychology
Member of Phi Thetta Kappa Club
Graduated Cum Laude
A.S: Business Studies, Expected in 6 2010 Goodwin College - East Hartford, CT GPA: GPA: 3.90 Dean's List
Business Studies GPA: 3.90 Dean's List numerous of times Goodwin Business Award Top in Degree Program 2011
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