Esthetician/Receptionist Resume Example
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/ESTHETICIAN/RECEPTIONIST
Professional Summary
Welcoming clerical professional with 12 years of experience in Spa and Medical office setting assisting customers and teammates. Positive and upbeat attitude while greeting and interacting with customers, answering calls, booking appointments and recommendations. Accurate when entering information in booking and keeping organized filing systems.
Work History
Marriott International- Esthetician/Receptionist
Meridian , MS07/2010 - Current
Meridian , MS07/2010 - Current
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Liaised with vendors, contractors and professional services personnel to properly process orders in alignment with needs and specifications of management.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Ability to keep records in computer to maintain data by entering and updating information.
- Kept reception area clean and neat to give visitors positive first impression.
- Aggregated and prepared documentation and reports for office meetings, distribution and filing.
- Corresponded with clients through email, telephone or postal mail.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Scheduled and confirmed appointments for all service providers
- Assisted clerical support to Health Track Spa company employees by copying, faxing and filing documents.
- Resolved customer problems and complaints by listening to there needs.
- Assisted in administrative duties for office team, including making phone calls, copies and schedules.
Massage Envy- Lead Esthetician Manager
City , STATE08/2009 - 04/2014
City , STATE08/2009 - 04/2014
- Carried out administrative tasks, including product inventory checks, charting and consultations.
- Handled busy schedules and stayed on top of key deadlines.
- Assisted manager with daily spa operations, including opening and closing procedures.
- Resolved customer complaints and facilitated conflict resolutions.
- Notified supervisor of supply needs to maintain stock of necessary items.
- Made daily, weekly, and monthly goals.
- Trained new employees.
- Created and executed events.
- Stocked treatment rooms with proper supplies.
- Fostered friendly, warm and exceptional customer experience.
- Welcomed clients arriving for appointments.
- Recommended retail products for at-home use.
- Analyzed skin condition and made appropriate product recommendations.
- Educated patients on treatment options.
- Sterilized equipment for patient treatments.
- Discussed procedures and treatment options with clients.
- Informed guests of appropriate products available to increase retail sales.
- Performed consultations for patients before scheduling treatments.
- Advised clients on proper home-care regimens.
Elemis/Osmotics Nordstrom And Lord & Taylor- Freelance Esthetician
City , STATE09/2008 - 11/2013
City , STATE09/2008 - 11/2013
- Performed facials and Led treatments.
- Sales.
- Planned and set up Nordstrom Events.
- Sold salon-exclusive skin care products and encouraged service upgrades. Educated client's on skin care procedures and products. Trained new staff on range of spa services offered. Vastly improved appearance of client's skin through non-surgical processes. Pursued continuing education to learn new advances in skin condition treatments. Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures. Meticulously maintained spa appearance and cleanliness. Assisted spa in activities such as staff meetings, promotions and housekeeping duties. Provided excellent customer service and skin care treatments to all client's. Promptly answered multi-line phone, returned client's calls and scheduled appointments. Conducted private client consultations. Maintained appropriate decorum and professionalism at all times.
Lord & Taylor- Lancome/Chanel Business Manager
City , STATE09/1997 - 11/2008
City , STATE09/1997 - 11/2008
- Spearheaded overhaul of company best practices, leading to significantly increased staff retention rates and top-ranking as industry leader.
- Brought in new business connections and revenue generation opportunities by improving networking strategies.
- Acquired new customers through improved conversion techniques such as phone calls and email follow-up messages.
- Spearheaded business operations by consistently seeking methods to improve profitability, efficiency improvements and revenue generation.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Worked with sales representatives to develop strong customer connections with company teams and promote long-lasting relationships.
- Hired exceptional candidates and effectively lead staff to maximize productivity and eliminate process lags.
- Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
- Built and deepened relationships with internal and external personnel to enhance client retention and growth plans.
Skills
- Excellent customer service
- Professional demeanor
- Customer/Client relations
- Documentation and reporting
- Time management
- Verbal and written communication
- Staff Management
- Organization skills
- Telephone skills
- Office management
- Ms Office
- Office Equipment
- Ability To Prioritize
- Performance Goals
- Detail Oriented
- Clerical Procedures
Education
HP Skin AcademyCityNo Degree
Esthetics
Esthetics
Esthetician Liscense: Esthetics, Course on Infection Control.Introduction to Chemistry course.Course on Skin Diseases and Disorders.Advanced Hair Removal training.Makeup Application seminar.Spa treatments training.Mud Wrap application training.Reflexology seminar
Pivot PointCity1992Cosmetology Education
Course on Skin Diseases and Disorders. Makeup Application, seminar introduction to Chemistry course. Hair color, styling, cutting, perm.
Schaumburg High SchoolCity, State1989High School Diploma
CPR Certified
Certifications
Licensed Esthetician
CPR certified
Certified Sexual Harassment and Discrimination
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Resume Overview
School Attended
- HP Skin Academy
- Pivot Point
- Schaumburg High School
- CPR Certified
Job Titles Held:
- Esthetician/Receptionist
- Lead Esthetician Manager
- Freelance Esthetician
- Lancome/Chanel Business Manager
Degrees
- No Degree Esthetics
Cosmetology Education
High School Diploma
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