Customer Service Help Desk Management Project Management Leadership & Negotiation Relationship Management Troubleshooting & Analysis Microsoft Office Suite Enthusiastic Classroom Instructor Database Operations Interpersonal Communications Skills Team Building Skills Self-Motivated & Driven Creative & Innovative Provide Support to Computer Users Presenter & Facilitator Deadline oriented Focus & action-oriented Review & Process Documents Contract Negotiation Interprets Contracts Well organized & multitasked Skilled ESL Instructor versed in using effective and efficient methods of teaching while focusing on the individual needs of each student. Capable ESL Instructor committed to challenging students with rigorous and engaging coursework. Enthusiastic [Job Title] dedicated to creating an enjoyable, inviting and dynamic learning atmosphere. Implements traditional and innovative methods to motivate students to learn the English language and understand American culture.
Extensive English grammar knowledge
[Number] years as an ESL instructor
Proficient in creating and maintaining schedules
MS Office proficiency
[Sport name] coach
Creative problem solver
Strong client relations
Training development aptitude
Project planning and development
Works well independently
ESL- English as Second Language
Outstanding social skills
Effective time management
Age-appropriate lesson planning
ESL Workshop FacilitatorMay 2013 - Current Prince William County Schools PWCS Manassas, Virginia
Develop and research curriculum-based topics for Limited English Proficiency (LEP) students Introduce lesson plans to accompany presentations in order to appropriately accelerate student skill acquisition Convert topics to non-LEP presentations using appropriate vocabulary and research materials Create and conduct presentations using PowerPoint on topics such as Cultural Expectations of US Employers Facilitate workshops using appropriate and updated materials on the subject of job readiness Provide real life situations, such as mock interview to practice and troubleshoot potential problems Recommend strategies and answer questions pertaining to the workshop Deliver personal accounts of the job search process as a technique to connect with the participants Arrange and manage workshop room activities with resident partners (hosts) Recruit participants for workshops from ESL classes and general population Advertise workshops at host locations Compile enrollment statistics.
Emphasized critical thinking through small group activities.
Created monthly academic status reports based on in-depth student evaluations.
Business Operations AnalystMay 2010 - Current TUMA EnterprisesTucson, Arizona
Assist in the undertaking of the project or business life cycle Help coordinate documentation related to business enterprise planning Travel overseas (when necessary) to consult with customers, different levels of management and project team members regarding task fulfillment and other aspects of business or project Negotiate for and acquire project team experts to assist in business or project life cycle Recommend resources, strategies and accommodation for business or project team overseas Facilitate key project/business meetings and provide documentations to support functionality and create policies Maintain accurate schedules to meet set requirements and deadlines Support managers in interfacing with all aspects of business or project to deliver tasks and markers.
Developed start-up and scaling cost estimates for business plans proposed to venture capital firms.
Recommended operational improvements based on tracking and analysis.
Performed competitor bench marking analysis and identified savings opportunities and potential product enhancements.
Conducted interviews with key business users to collect information on business processes and user requirements.
Documented business processes and analyzed procedures to see that they would meet changing business needs.
ConsultantMar 2007 - Dec 2009 Council of Better Business Bureau CBBB BBB Resource CenterArlington, Virginia
Manage, effectively utilize, populate and ensure accuracy of the Better Business Bureau (BBB) knowledge database Served as the central communication and information point-of-contact for the BBBs in US & Canada Received all inbound general BBB phone/email inquiries and "Hot Line" Complaints (HLC) Interviewed callers and complainants to determine inquiry/problem sources Performed analysis and provided resolution to incoming inquiries in a courteous and timely manner Logged, processed and closed inquiries/complaint, and maintained accurate documentation of resolutions Served as information resource for BBB specialized programs (BBBOnline, BBB Brand Support) and current initiatives Generated and distributed ad-hoc reports using HLC system Participated in the collection and compilation of information in support of the BBB's program Assisted in the review and analysis of information collected through the BBB service Center and other central data collection points Developed and shared proficiency in BBB programs, policies and practices Served on various committees and special projects as needed.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Served as the main liaison between customers, management and sales team.
Real Estate Sales Agent / RealtorJun 2006 - Current Keller Williams Realty/Preferred Realty LLCStafford, Virginia
Locate, advice, show and Sell real property on a commission basis to customers Prospect and market for real estate customers, clients and investors Provide client consultation into the real estate (buying or selling) process Apply lead generation strategies and manipulate customer management system Prepare business plan and execute strategies to profit in self-employment Contact and inform customers systematically of market and personal needs Manage real estate software (MRIS & Eedge ) and operate key entry system Write contracts to represent customers' advantage under the law Explain Contracts Negotiate Contracts to represent client's best interest Coordinate contractors, closing agents and all significant parties to the settlement Facilitate Mortgage Sign agreements Attend regular training and maintain certification (license) every two years Perform all administrative and back office work to keep self-employed business running.
Converted prospects to closed sales for clients located throughout Stafford
Negotiated contracts on behalf of clients.
Guided clients from beginning to end of the home buying process in choosing the right property.
Worked closely with clients to get the appropriate loans, inspections and credit reports.
ESL TeacherOct 2003 - Current Prince William County Schools PWCSManassas, Virginia
Teach quality individualized instructions & accelerate the learning of English for students Manage a classroom size for any number of students ranging from five (5) to thirty-five (35) Consult with administration to enable students to have content-based World Class Education Implement all policies of PWCS ELS program as prescribed Recommend resources, strategies and accommodation for each individual student Compile subject matter materials and equipment to maximize students' use Specify & proctor appropriate course assessment (pre & post testing) to determine students achievements Maintain accurate student academic and attendance records Prepare student and other administrative monthly & annual reports Generate accurate reporting which determines class continuance by coordinator Schedule approved substitute teacher for class (if on leave or vacation) Attend and assist in all required ESL program trainings in order to be knowledgeable, skilled, and current with all program procedures and requirements.
Initiate curriculum to include the topic of Job Readiness into ESL language curriculum Create and execute lesson plans to enhance student learning for job readiness and ESL language curriculum Participate in all Adult Ed ESL general staff and department meetings Perform all other assigned duties and serve on various committees and special projects as needed.
Successfully improved student participation in the classroom through integration of creative role-playing exercises.
Developed program to work with students and increase interest in higher learning.
Customer SupportApr 2000 - Mar 2007 Council of Better Business Bureau CBBBArlington, Virginia
Provided front-line telephone & email support to BBB's & businesses Managed, maintained and updated in-house database Assisted with training & educating BBB staff in the use of the database Determined clients database technical problems and solve Helped with customers installation of program online seal to website Analyzed database and made suggestions for improvements Provided clients with program information and helped clients enter program Populated database using data entry Provided both general & technical support Promoted to newly created position (a combination of the Program Assistant & Customer/Technical Assistant).
Mail Order RepresentativeNov 1997 - Aug 1999 Hecht's Department Store May CompanyArlington, VA
Received in-bound telephone calls with customers orders and inquiries Performed daily input of orders into database (while on phone) Updated database with regular sales and other items Used cash register to charge employees and customers for flower orders & garage use Provided statistical and other periodical reporting.
Program AssistantMar 1997 - Apr 2000 Council of Better Business Bureau CBBB BBBOnline ReliabilityArlington, Virginia
Managed, maintained and updated in-house database.
Provided clients with program information and helped clients enter program.
Populated database using data entry, etc.
Provided accounting and other reporting.
Liaison OfficerSep 2014 - Current Prince William County Schools Adult Education ProgramManassas, VA
Coordianted with team for cross sectorial activities.
Provided technical support to clients.
Assisted to identify appropriate partnerships.
Performed situational analysis.
Particiapted in all project proposals.
Ensured compliance to project guidelines.
Identified students' needs and directed them to appropriate partner resources of assistance.
Improved support services to students.
Provided administrative support on behalf of the Faculty.
Reported data and outcomes to relevant Faculty committees.
Reviewed and developed administrative policy and processes
Assisted with the organization of enrolment and presentation ceremonies.
Assisted with recruitment, orientation, and retention of students of institution.
Informed economically-weak students about institution-sponsored financial packages and assisted them in getting appropriate financial assistance.
Implemented, recorded and monitored training programs and activities for students.
Networked and developed contacts with school, college and university partners, funding partners and sponsors.
Evaluated, monitored and assisted in improvement of student progress and student development.
Attended regular meetings with student and families to identify and discuss their needs and concerns.
Assisted with updating and maintenance of students database.
Masters of Business Administration: Project Management1 2011 Strayer UniversityArlington, VA
Coursework in Managerial Accounting and Corporate Financial Management
Business and Public Law coursework
Strategy and Problems in Management course
Associate Degree: IST Networking1 2001 Northern Virginia Community CollegeWoodbridge, Virginia
Graduated Magna Cum Laude
Bachelor of Science: Mathematics1 1986 University of Liberia
Developed international and domesticESL and TEFL curriculum for more than [number] students.
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Companies Worked For:
Prince William County Schools PWCS
Council of Better Business Bureau CBBB BBB Resource Center
Keller Williams Realty/Preferred Realty LLC
Council of Better Business Bureau CBBB
Hecht's Department Store May Company
Council of Better Business Bureau CBBB BBBOnline Reliability
Prince William County Schools Adult Education Program
Northern Virginia Community College
University of Liberia
Job Titles Held:
ESL Workshop Facilitator
Business Operations Analyst
Real Estate Sales Agent / Realtor
Mail Order Representative
Masters of Business Administration : Project Management 1 2011 Associate Degree : IST Networking 1 2001 Bachelor of Science : Mathematics 1 1986
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