LiveCareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Hardworking and reliable Professional with strong ability in Customer Service

and Data Entry. Offering Adaptable and driven, Strong work ethic, and Bilangual. Highly organized, proactive and punctual with team-oriented mentality.

Skills
  • Scheduling and calendar management
  • Accounts payable and receivable
  • File and data retrieval systems
  • CRM and office management software
  • Data entry
  • Time management
  • Microsoft Office
  • Bilangual English Spanish Fluent
Education and Training
Johnston Community College Smithfield, NC Expected in 06/1993 GED : - GPA :
Experience
Christiana Care Health System - Escalation Desk Supervisor
Camden, NJ, 11/2008 - Current
  • Processed incoming reservation calls and applied up-selling techniques to inform callers of premium services.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Assisted customers via phone by providing confirmations, answering questions and offering general information.
  • Researched and resolved all customer issues.
  • Provided clients with assistance in preparing required travel documents and forms.
  • Acquired detailed knowledge of services, promotions and events to offer added value to travelers.
  • Assembled and issued required documentation, such as tickets, travel insurance policies and itineraries.
  • Contacted customers to advise on travel conveyance changes and to confirm reservations.
Eatstreet - Case Manager II
Patch Grove, WI, 06/2001 - 06/2006
  • Communicated with legal services providers, social services agencies and local judicial systems regarding cases.
  • Aided clients in identifying and removing barriers to financial self-sufficiency.
  • Interviewed persons applying for public assistance programs.
  • Planned and organized 150 caseloads to ensure timely eligibility determinations weekly.
  • Participated in and successfully completed on-the-job training, including Medicaid and SNAP.
  • Analyzed public assistance applications and determined eligibility for benefits.
  • Called applicants to set up appointments and explain benefits processes.
  • Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
  • Explained eligibility details and affordability options to patients with kindness and respect.
  • Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
  • Processed benefits applications, including documents for food stamps and medical assistance.
  • Reviewed criteria for different aid programs to determine eligibility for various applicants.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Inputted all communication with applicants into computer system to facilitate future clarification and knowledgeable support.
  • Conducted interviews with applicants, explaining benefits process and which programs were available.
Johnston County Department Of Social Services - Income Maintenance Caseworker
City, STATE, 10/1999 - 06/2002
  • Participated in and successfully completed on-the-job training, including Medicaid and .
  • Analyzed public assistance applications and determined eligibility for benefits.
  • Interviewed persons applying for public assistance programs.
  • Aided clients in identifying and removing barriers to financial self-sufficiency.
  • Planned and organized entire Hispanic caseload for Johnston Co to ensure timely eligibility determinations weekly.
  • Conducted interviews with applicants, explaining benefits process and which programs were available.
  • Processed benefits applications, including documents for food stamps and medical assistance.
  • Called applicants to set up appointments and explain benefits processes.
  • Reviewed criteria for different aid programs to determine eligibility for various applicants.
  • Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
  • Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
  • Explained eligibility details and affordability options to patients with kindness and respect.
  • Analyzed information from interviews, educational, and medical records, consultation with other professionals and diagnostic evaluations to assess clients' abilities, needs and eligibility for services.
  • Inputted all communication with applicants into computer system to facilitate future clarification and knowledgeable support.
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Cultivated effective fact-checking and research talents from daily reviews of program eligibility requirements.
  • Performed site evaluations, customer surveys and team audits.

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Resume Overview

School Attended

  • Johnston Community College

Job Titles Held:

  • Escalation Desk Supervisor
  • Case Manager II
  • Income Maintenance Caseworker

Degrees

  • GED

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