erp manager resume example with 20+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

I am a passionate, hard working, dependable employee. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of SAP B1 HANA Software, as well as advanced experience with Excel. Great at building relationships, natural passion for helping others, and love to learn new things. I am motivated to continue growing and making a positive impact. I want to be in an environment where I can continue to perform at the same high level I always have.

  • Assisted with Automating Invoice System, Including a New Option for EDI Transactions
  • Training Team on Phone Etiquette and Customer Service Excellence, as Well as SAP Software and Processes
  • Wrote Queries Using the Editor in SAP to Pull Information for Various Reporting
  • Data Mapping, Scrubbing, Translating, Maintained Database, including Customers, Vendors, and Item Records
  • Provided Integration, and Migration for New Company Acquisitions
  • Designed Processes According to Employee Needs Assessments
  • User Acceptance Testing (UAT)
  • Team Management
  • Deskside Support
Work History
06/1997 to 01/2021 ERP Manager Illinois Tool Works | Blue Ash, OH,
  • Worked closely with management teams as well as SAP VAR to plan, develop, coordinate and execute technical strategies aligned to R.V. Evans, vision, mission and purpose.
  • Led and assisted technical upgrade projects by working and coordinating with consultants and developers for integrations, updates, automating SAP processes and using new options available for customers.
  • Interviewed, hired, trained and mentored ten plus customer service, warehouse, service repair and delivery staff, by coaching daily, leading performance reviews, provided relevant SAP training to each department and offering constructive feedback.
  • Instituted new user friendly, efficient, cost effective processes.
  • Continually trained, coached and mentored on keeping the customer service bar high. Customer Service was a passion for me. So everything I did kept the level of a customer's experience at the top.
  • Communicated regularly with customers concerning external data interchange projects as well as any special requirements they may have.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Delivered effective integrations of warehouse management system software applications to centrally manage tasks.
05/1992 to 06/1997 Annuity Client Services Specialist Satellite Healthcare | Cherry Hill, NJ,
  • Earned an SEC Series 6 License. Received the highest test score of all 15 employees.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Cultivated long-lasting client relationships based on trust and solid understanding of annuity regulations.
  • Trained new personnel regarding company operations, policies and services.
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • CClaire-trained and provided back up for customer service managers.
  • Sought ways to improve processes and services provided.
  • Increased efficiency and team productivity by promoting operational best practices.
01/1991 to 05/1992 Center Manager Vacasa | Manchester, NH,
  • Checked facility, employee work and service levels to maintain compliance with company and industry standards.
  • Analyzed and ordered inventory.
  • Directed daily operations at busy weight loss center.
  • Managed and measured work and performance of more than 20 employees.
  • Responsible for sales goals and budget management.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
01/1978 to 12/1990 Field Operations Manager Bostitch (purchased By Stanley Black & Decker) | City, STATE,
  • Implemented and maintained high standards of quality in all areas.
  • Monitored team performance to assess training requirements and areas in need of improvement.
  • Oversaw work of nine personnel, in 2 branch offices..
  • Recruited, hired and trained team members on proper protocols and expectation for high customer service standard.
  • Performed daily analysis of tool and equipment repair. Charted readings, documented repair turn around times and parts availability issues. Worked to improve how quickly we needed to get tool repairs and created alternative options when parts were not available for a repair.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Monitored daily cash discrepancies, inventory shrinkage.
  • Provided exceptional sales support to increase sales opportunities.
Expected in High School Diploma | Mccluer High School, Florissant, MO GPA:

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Resume Overview

School Attended

  • Mccluer High School

Job Titles Held:

  • ERP Manager
  • Annuity Client Services Specialist
  • Center Manager
  • Field Operations Manager


  • High School Diploma

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