er patient registration lead resume example with 11+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and excellent interpersonal skills. Detail oriented with the ability to handle multiple projects simultaneously while maintaing a high degree of accuracy. Practiced problem-solver with a friendly and caring mentality. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking and passionate job seeker with strong organizational skills eager to secure and maintain a full time position that offers professional challenges while facilitating company growth.

  • Team Leadership
  • Works well independently and as part of a team
  • Medical Records Verification
  • Medical Terminology
  • Ability to perform several tasks simultaneously
  • Verbal and Written Communication
  • CPR/BLS Certified
  • Computer Proficiency
  • Critical Thinking
  • Adaptable and Flexible
  • Patient Health Information Access
  • Collaboration and Teamwork
  • HIPAA Compliance
  • Health Insurance verification
  • Organized and Detail-Oriented
  • Quality Standards and Protocols
  • Caring and Empathetic
  • Building Rapport and Credibility
  • Microsoft Office
  • Calm and Effective Under Stress
  • Patient Confidentiality and Data Security
  • Phone and Email Etiquette
  • Process Improvement
  • Creative Problem Solving
  • Accurate Documentation
  • Equipment Sterilization
  • First Aid
  • Delegation and Motivation
  • Job Skill Building
  • Leadership Development
  • Conflict Resolution
  • Patient Registration
  • Strong Work Ethic
  • Staff Scheduling
  • Medical Software Applications
  • Cash Handling
  • Reliable & Trustworthy
  • Friendly, Positive Attitude
  • Safe Food Handling
  • Covid Symptom Screening
  • Time Management and Prioritization
  • Integrity
ER Patient Registration Lead, 07/2018 - Current
The Edge Fitness Clubs Devon, PA,
  • Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
  • Updated patient demographic information in Cerner to prevent treatment and recordkeeping errors.
  • Appropriate patient identification.
  • Verified insurance and collected critical data elements to properly identify and bill patients.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Ensure EMTALA compliant registration steps are taken for emergency department patients.
  • Referring patients to a Patient Financial Resource Specialist as needed for assistance with financial counseling.
  • Pushed computer cart to register patients at bedside and obtain account information.
  • Utilized reporting system to print patient charts, labels and future appointments report.
  • Answered telephones and directed calls to appropriate medical or administrative staff.
  • Communicated with patients with compassion while keeping medical information private.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
  • Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
  • Assembled registration paperwork and placed identification bands on patient.
  • Explained various admission forms and policies, acquiring signatures for consent.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
  • Determined staffing requirements, interviewing, hiring and training new employees.
  • Read through contracts, regulations and procedural guidelines to verify comprehension and compliance.
  • Monitored office supplies to replenish needed inventory before depletion.
  • Established work procedures or schedules to organize daily work of administrative staff.
  • Ensures all appropriate signatures are obtained and forms completed including and not limited to the following: Medicare Secondary Payer Questionnaire, Advance Beneficiary Notice (ABN waiver), HIPAA Privacy Notice, AOB (Assignment of Benefits), Medicare Important Messages etc. Provides information and/or handouts and answers questions on patient rights and responsibilities, HIPAA Privacy Notice, and any financial assistance documentation.
  • Retained strong medical terminology understanding in effort to better comprehend procedures.
  • Collaborated with clinical and administrative staff to meet patient needs.
  • Interpreted physician orders to coordinate appropriate tests and verify compliance with admission criteria.
  • Created and offered additional materials to enhance training.
  • Obtained and organized manuals, guides and visual materials for development and training purposes.
Childcare Provider, 01/2015 - 06/2018
Gpm Investments Albuquerque, NM,
  • Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
  • Assisted children in development of social, communication and problem-solving skills.
  • Cared for children of various ages and assisted with feeding, dressing and daily activities.
  • Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
  • Used positive reinforcement and behavior modeling to instill discipline in children.
  • Sanitized toys and tables to maintain clean, safe environment.
  • Secured indoor and outdoor premises to protect children.
  • Instructed children on good sanitary habits when washing hands, using bathroom or eating.
  • Planned and implemented engaging activities to encourage creativity and expression.
  • Communicated daily with children's parents or guardians about daily activities, behaviors and related issues.
  • Communicated with parents about daily activities and any concerning behaviors.
  • Guided children through engaging and productive activities to foster fun learning environment.
  • Recorded child behavior, food and medication information for supervisors.
  • Developed and implemented lesson plans and activities for children of various ages.
  • Maintained safe play environment.
  • Taught children how to complete basic crafts such as paintings, drawings and decorations.
  • Dressed children and changed diapers.
  • Monitored children's safety and well-being to prevent accidents and falls.
  • Used organization and time management skills to multitask and keep children on set schedules.
  • Minimized TV and mobile device time by engaging children with games and physical books.
  • Balanced schedules to promote optimal rest, play and educational periods.
  • Engaged with children on individual basis to build positive, trusting relationships.
  • Incorporated music and art activities to encourage creativity and expression.
  • Provided direct-care services for children of varying ages.
Sandwich Artist, 02/2012 - 12/2014
SUBWAY®Restaurants City, STATE,
  • Kept customer and food preparation areas clean and well-organized.
  • Used POS system and cash register to receive payments by cash, check, credit card and voucher.
  • Operated cash register to accept cash or credit card payment and issue receipt for transaction.
  • Prepared sandwiches using assortment of meats, veggies and other ingredients to meet customer specifications.
  • Sanitized food storage and preparation areas to comply with food health and safety requirements.
  • Restocked counter supplies and condiment stations, cleaned windows and emptied trash cans during slow periods.
  • Delivered superior customer service focused on quality and meeting customer needs.
  • Communicated with customer to provide menu offering details and assist with decision-making.
  • Organized food preparation stations and regularly replenished supplies.
  • Stored food properly to prevent spoilage, cross-contamination and illnesses.
  • Trained sandwich artists to apply attention to detail and commitment to quality.
  • Answered guest questions, delivering most accurate and updated information available.
  • Performed food preparation tasks by making salads, brewing coffee and tea and slicing meats.
  • Verified orders and bagged items for easy transport.
  • Prepared sandwiches and salads using quality ingredients and tailored to customer requests.
  • Completed opening, closing and shift change tasks by following company guidelines.
  • Emergency Medical Technician-Basic
  • Certified Patient Access Representative
  • Basic Life Support Certification
Education and Training
: Emergency Medical Services- EMT, Expected in 04/2018
Craven Community College - New Bern, NC
Status -
High School Diploma: , Expected in 06/2011
West Craven High School - Vanceboro, NC
Status -
  • Teaching Fellows Scholarship

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Craven Community College
  • West Craven High School

Job Titles Held:

  • ER Patient Registration Lead
  • Childcare Provider
  • Sandwich Artist


  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: