To join your team as an Go Live Consultant. I have participated with all phases of training and implementation including: Practice scenarios, developing training modules, and system building. I am an dedicated, hard-working, reliable and accurate professional who delivers courteous service at all times.
Creative problem solver
Exceptional communication skills
MS Windows proficient
Technician Certification Training
Data entry specialist
Epic Go Live Consultant, 10/2016
to 11/2016 Optimum Healthcare – Oklahoma City,
Managed call flow and responded to technical support needs of customers.
Identified and solved technical issues with a variety of diagnostic tools.
Provided on-call support for critical issues
Provided base level IT support to non-technical personnel within the business.
Demonstrated professionalism and courtesy with customers at all times.
Resolved problems with malfunctioning products.
Worked closely with team members to meet or exceed all customer service requirements.
Adjunct Instructor/Ropes Facilitator, 10/2016
to Current Lorain County Community College – Elyria,
Effectively communicated with a diverse group of athletes, coaches and game officials.
Explained and demonstrated gym games and activities to party participants.
Explained class objectives and rules.
Immediately reported any damaged or broken equipment.
Developed safe and effective exercise programs for all members.
Explained the use of exercise equipment to all participants, prioritizing safety at all times.
Cultivated positive relationships with participants by interacting with them during group fitness classes.
Explained exercise modifications and contraindicated movements to participants with a history of injury.
Clinical Coordinator- Medicare Part D, 11/2015
to 02/2016 EnvisionRx Options – Twinsburg,
Ohio Worked with Cerner Systems, (PharmNet). Billed Medicare Part D medications through order entry.
Pharmacy Technician Instructor, 07/2014
to 10/2015 Cleveland Job Corps – Cleveland,
Ohio Instructed through lectures, discussions and demonstrations in Pharmacology, Basic Algebra, and Aseptic Technique.Ensured adequate classroom preparation and utilized various resources, such as field trips, for classroom learning.
Independent Contractor, 06/2014
to 06/2014 Epic Go Live Support – Phoenix,
Az Provided technical support to both in-house staff and user departments for all network applications.
Go Live Cyberstar, 05/2014
to 06/2014 HMS/FirstNet/PowerChart Carolina Hospital Systems – Florence,
NC Supported hospital staff with software implementation. Provided assistance andelbow support to various users, helping them to view patient list, patient occupancy,and how to assign beds and schedule appointments .
Go Live Support Staff, 10/2013
to 03/2014 University Hospitals – Cleveland,
Ohio Provided support to nurses, doctors, and other staff that provides patient care withinthe facility.Provided MAR support to the nurses.
High School Diploma: 1984 Elyria High School - Elyria,
No degree: Respiratory Therapy,
Lorain County Community College - Elyria,
My experience is with Epic (Inpatient & Ambulatory), Cadence, Cerner, Willow, ADT, and supports on going Go-Lives. Participated in Go Live as an Cyberstar. Effective interpersonal and communication skills, ability to adapt to new information quickly, perform assignments independently and with accuracy. Strengths include multitasking , ability to prioritize assignments, solving various customer issues, and able to get along with an diverse group of people.