environmental service business owner resume example with 15+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Highly motivated professional with 20 years of entrepreneurial and management experience. Applies business acumen and experience and exercises decisive judgment to meet and exceeds organizational goals. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Skills
Management and Training
Administration
Client Relations
Customer Service
Relationship Development
Process Improvement
Inventory Control Regulatory and Safety Compliance
Communications
Quality Assurance Problem Resolution
Employee & Labor Relations
Merchandising
Negotiations
Interviewing & Listening
Interpersonal Skills
Scheduling
Contracts
Project Management
Business Planning
Business Development
Employee Development
Financial Management
Business Administration
Strategic Planning
Quality Assurance
Regulatory Compliance
Issue Resolution
Relationship Building
Operations Management
Customer Relations
Start-Up Operations
Bookkeeping
Incident Response
Public Speaking
Budget Control
Professional Networking
Policies and Procedures Development
Vendor Relationship Management
New Business Development
Attention to Detail
Negotiation and Persuasion
Education and Training
Missouri CollegeSaint Louis, Mo, Expected in 12/2010 ā āAssociate of Science:Healthcare Management in Medical/Clinical Assistant - GPA:
GPA: 3.8
Oct. 2010 - Honor Roll
, Expected in ā āin Health Service Policy: - GPA:
Experience
Intero Real Estate Services - Environmental Service Business Owner Los Altos, CA, 12/2009 - 11/2023
Identified and recruited staff members, including managers and sales personnel.
Established marketing strategies, such as social media campaigns, to promote the business.
Negotiated contracts with vendors for supplies and services.
Created a customer service policy to ensure customers were satisfied with products or services.
Managed inventory levels to meet customer demand while minimizing costs.
Ensured compliance with all local laws and regulations related to the business operations.
Conducted regular meetings with employees to review progress towards company goals.
Resolved conflicts between employees or customers in a timely manner.
Analyzed competitor's pricing and product offerings in order to remain competitive within the market.
Oversaw daily operations of the business and provided guidance when needed.
Kept records for production, inventory, income and expenses.
Interviewed, trained and supervised employees.
Managed operations budgeting, accounts payable and accounts receivable and payroll.
Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
Promoted business on social media platforms to maximize brand identity and generate revenue.
Resolved issues quickly through meticulous research and quick decision-making.
Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Improved company's quality and productivity by streamlining systems and processes.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
Gc Services Limited Partnership - Real Estate Agent Mesa, AZ, 02/2022 - 09/2023
Served as local real estate expert, advising customers on market dynamics and home prices.
Advised prospective clients on current market activities and optimal buying or selling choices.
Oversaw and negotiated offers for real estate purchases on clients' behalf.
Showed residential properties and explained features, value and benefits of available homes.
Managed real estate transactions from initiation to closing.
Participated in community outreach programs to promote services offered by the company.
Attended industry events such as conventions and seminars.
Responded promptly to client inquiries via phone or email.
Created detailed property descriptions for use in marketing material.
Researched current listings available in the area using multiple online resources.
Analyzed potential investment opportunities based on financial reports.
Coordinated appointments to show homes to prospective buyers.
Performed administrative duties such as preparing paperwork for listing presentations, tracking sales data and updating internal databases.
Ensured all transactions followed state laws regarding real estate practices.
Prepared comparative market analysis to estimate properties' value.
Provided guidance to clients throughout the entire buying or selling process.
Maintained updated knowledge of local real estate markets.
Assisted in the preparation of documents such as representation contracts, purchase agreements, closing statements, deeds and leases.
Negotiated purchase agreements and contracts with buyers and sellers.
Advised clients on market conditions, prices, mortgages, legal requirements and related matters.
Serco INC North America - Call Center Manager City, STATE, 09/2013 - 08/2015
Apart of the business unit that help support the and work along the
Department of Homeland Security, the Department of State, and the U.S Patent and Trademark Office
Assisted employees and provide mission critical support services that primarily support Immigration, Visa Processing and Commerce
Maintain confidential and sensitive information
Having ability to communicate effectively both orally and in written and transfer stock from one location to another. Trained and managed professionals in a call center setting to assist qualified consumers to effectively and efficiently verify their eligibility for benefits
Developed and maintained a team of call center representatives to meet performance standards.
Monitored daily operations, including call volume, average speed of answer, service levels, customer satisfaction scores, and other key metrics.
Ensured compliance with relevant laws, regulations and policies related to customer service operations.
Provided coaching on best practices in customer service techniques to improve quality of interactions with customers.
Conducted regular meetings with staff to discuss issues or changes in processes or procedures.
Drafted reports summarizing the results of customer surveys and providing recommendations for improvement.
Implemented new strategies for improving customer experience through better communication channels such as email, text messaging or web chat support.
Resolved escalated customer complaints in an efficient manner while maintaining positive relationships with clients.
Motivated and promoted team employees from within for key leadership roles.
Coached team members on metrics and consumer experience behavior identification to improve satisfaction ratings.
Developed quality assurance standards and established targets for all staff.
Delivered constructive call process feedback.
Facilitated individual coaching sessions with CSRs to realign productivity goals.
Used automated call center customer survey and tracking system to gain valuable feedback for continuous improvement efforts.
Conducted weekly team meets to continue development of the Eligibility Support platform involving the processing of a wide variety of consumer transactions.
Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
Maintained strong call control and quickly worked through scripts to address problems.
Retained top talent by authoring and conducting team performance evaluations for corrective action planning.
Four Seasons - Hotel Assistant Front Desk Manager City, STATE, 11/2007 - 11/2009
Managed the day to day operation of the Front Desk Department by establishing and controlling planned schedules and working closely with the Housekeeping to ensure that guest accommodations are ready in a timely manner to Four Seasons standards
Providing seamless customer service for the guest in person and over the phone
Assist Supervisors with training and supervision of all Front Desk staff members
Having strong training and supervisory skills are essential in this role
Passionate and motivated leader, with excellent personal presentation and interpersonal skills
Demonstrated ability to lead a multicultural team was essential, as is having solid business acumen and a passion for service.
Assisted guests with check-in and check-out procedures, including providing relevant information about hotel amenities and services.
Ensured the accuracy of all room rates, discounts, and billing instructions.
Greeted guests in a friendly and professional manner upon arrival and departure.
Answered incoming calls promptly and courteously, routing them to appropriate personnel as necessary.
Processed cash, credit card, and other payments for guest bills.
Maintained inventory of supplies in the front desk area such as key cards and stationary items.
Maintained cleanliness of lobby area, ensuring it was always presentable for guests.
Performed data entry into the reservation system accurately and efficiently.
Assisted guests with special requests or needs when possible such as arranging transportation or providing directions.
Identified potential customer complaints before they became major issues by proactively addressing concerns quickly and effectively.
Compiled reports on occupancy levels, revenues generated from rooms sold.
Coordinated with vendors regarding maintenance issues that needed attention in guest rooms.
Provided training to new hires on proper use of hotel systems and protocols.
Answered guest inquiries, recommending shopping, dining or entertainment.
Arranged tours, taxis or restaurant reservations for customers.
Additional Information
AWARDS
, Franchise Owner of the Month 4x
Serco Team Leader Award
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