Skilled Entrepreneur highly effective at defining mission statement, strategic plans and income generating strategies. Charismatic and intelligent leader with a strong background in customer acquisition and revenue generation.
Skills
Entrepreneurship (Business Planning and Analysis )
Interpersonal Acumen ( Emotional Intelligence)
Customer Service Skills ( Active Listening, Acquisition ,Retention)
Supported and mentored recruiters to achieve sales goals while exceeding sales targets.
Assessed projected business demands and maintained adequate employee coverage to meet needs.
Evaluated accounts to determine accuracy and resolved any issues to complete satisfaction.
Responded to advanced issues with professional and relationship-focused approach.
Tracked customer satisfaction records on each shift and reported any issues.
Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
Increased sales revenues by 10 % over a period of 3 consecutive months by promoting complementary products and educating customers about store promotions/new products.
Oversaw team development according to industry service standards to further customer loyalty.
Crew Member, 12/2016 - 12/2017 A.O. Fox – Sidney, NY,
Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
Provided onsite training.
Collaborated with team members to complete orders.
Adhered to company safety standards, including Food Handling and Food Safety procedures.
Operated as full-service food provider in versatile establishment by taking orders, preparing meals and collecting payments.
Maintained clean, sanitized and well-organized food preparation zones.
Scanned shelves and product cases for expired stock and discarded outdated or spoiled items to ensure food quality.
Cashier/ Front Line, 12/2013 - 12/2016 UAB SODEXO – City, STATE,
Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
Maintained facility compliance with health codes, sanitation requirements and license regulations.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Restocked, arranged and organized merchandise in front lanes to drive product sales, increasing sales 5%.
Reviewed and resolved differences between accounting information and cash drawer.
Arranged paper and electronic payment records to maintain well- organized fill systems and recordkeeping compliance.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Consultant, 12/2019 - CerFlux, Inc – City, STATE,
Developed positions descriptions for major employees of the
company under the supervision of the COO.
Help developed checklist for employee’s safety checkup.
Maintain good communication with COO as supervisor.
Updated positions descriptions proactively while following supervisor
feedback.
Executive Assistant, - Erika Perry – City, STATE,
Streamlined operations by organizing files and documents to implement improved workflow and organization.
Managed director's master calendar and prepared meeting agenda and materials.
Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
Allocated executive tasks and managed complex calendars and administrative functions timely and effectively.
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Education and Training
Completed coursework in [Law for employment],
[Leadership] and [International Marketing]: , Expected in 2020 - - , GPA:
High School Diploma: , Expected in 2018 - Lycee Technique Abidjan - , GPA:
Dean's List Fall 2012, Dean's List Spring 2013
Dean's List Summer 2013
MBA: Business Administration, Expected in - University of Alabama At Birmingham - Birmingham, AL GPA: Graduated magna cum laude, GPA: 3.5
Entrepreneurship, Strategic Management and IT: , Expected in - - , GPA:
Bachelor of Science: Management HR, Humans Resources Management, Business Administration, Expected in - University of Alabama At Birmingham - Birmingham, AL GPA:
GPA: 3.05, Member of Honor Society
Member of SHRM (Society of Humans Resources Management, Dean's List Spring 2018
Coursework in Laws, Economy and Finance: Business Administration, Expected in - - , GPA:
Graduated cum laude
Received 3- Study Abroad Scholarship, Awarded Best Student Performance on National level
Activities and Honors
Member, Small Business Association (2008 - present).
Member SHRM YALI ( Youth African Leadership Initiative) (2017- Present).
CFO of an events and planning company in Ivory Coast. (2021-)
Main donor for a Food Bank system in Ivory Coast. (2020- present)
Accomplishments
Became an entrepreneur in the midst of the Corona Pandemic, building resilience and profit gains.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Collaborated with team of 4 in the development of a Strategic Scope and Roadmaps for Babypalooza.
Improved delivery of services by being customer-focused, realizing overall increase in customer satisfaction and cost efficiency.
Additional Information
Servant leader with a high ethical compass who consistently leads by example to maintain the company's vision.
Action-oriented with a strong ability to communicate effectively, both in writing and while speaking, using clear, concise and simple language with technology, executive, and business audiences.
Driven to maintain company's standards by supporting staff in handling service issues and customer communication; provide a high level of customer satisfaction and adapting to a constantly changing demand.
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School Attended
Lycee Technique Abidjan
University of Alabama At Birmingham
University of Alabama At Birmingham
Job Titles Held:
Entrepreneur/CFO
Manager Assistant ( SM)
Crew Member
Cashier/ Front Line
Consultant
Executive Assistant
Degrees
Completed coursework in [Law for employment],
[Leadership] and [International Marketing]
