P ROFESSIONAL SUMMARY
Highly motivated Community Programs Manager who brings over 5 years developing efficient processes
within social service and human resource settings. Adept at learning new industry laws and standards, as well
as incorporating relevant best practices into new planning and coordination.
10/2008 to 12/2012
Entrepreneur/Business OwnerSelf-Employed – Philadelphia, PA
Co-Founder of Online Website and Ebay Store.
Created, designed, and managed website.
Purchased a wide variety of items, mainly high-end designer women's clothing to electronics merchandise, reconditioned, and sold items online.
Took photos, listed items, and shipped once items were sold.
01/2004 to 01/2008
Community Programs ManagerChild Care Information Services – Philadelphia, PA
Responsible for the management of community based programs and direct supervision of a staff of 13.
Insure compliance with contract obligations including record keeping, reporting and budgetary oversight.
Represent agency at community meetings, presentations and professional contracts related to community based programs.
Evaluate Community Programs department staff; oversee compliance of agency personnel policies.
Develop, oversee and maintain statistical reports through preparation and submission of weekly/monthly reports and activity logs.
01/2001 to 01/2004
Senior Resource and Referral SpecialistChild Care Information Services – Philadelphia, PA
Assist parents in applying for subsidized child care, health insurance and other resources within the agency.
Worked directly with the teen parent population applying for child care.
Attend meetings to update and gather resources.
Provide referrals to parents requesting special needs resources.
Perform weekly child care workshops for TANF customers.
Represent CCIS at outreach events held by schools, community organizations, other agencies, and the city.
01/1997 to 01/2001
Cargo Customer Service/TrainerDelta Airlines Cargo – Philadelphia, PA
Assist customers in shipping and receiving products and items.
Input customer information into computer system.
Tracked and closed out shipments for customers.
Supervised customer service agents.
Trained and certified new employees for Delta's initial cargo and dangerous goods material.
MBA: Human Resource Management DeVry University-Keller School of Business Management - Philadelphia, PA
Certificate PA Licensed: Real Estate:
Bachelor of Science: Social Work The Greater Philadelphia Realty Board School - Philadelphia, PA
Temple University - Philadelphia, PA
VOLUNTEER EXPERIENCE 20002001 Episcopal Community ServicesSCOH Unit 19981999 Foundations After School Program 19941996 Shriner's Hospital for Disabled Children ADDITIONAL INFORMATION Responsibility: Self-motivated and willing to set goals and work to achieve them. Organization: Use time and resources effectively. Leadership: Background in social work, which provides a wide range of interpersonal skills to encourage and instruct others.