Over 7 years of key leadership within retail sales, providing outstanding team management, business expansion, marketing strategies, financial oversight and customer service. Proven success in outside sales, designing key strategies to increase revenue, institute loss prevention, and deliver managerial staff training, and oversee multiple locations. Offer outstanding team leadership and conflict resolution skills. Maintain a positive focus and logical decision making in high pressure situations. Exceptionally organized and disciplined; possess well-developed interpersonal skills and the ability to motivate and direct others in a supportive, cooperative team environment. Strive and excel in team atmosphere. Proven record of successful leadership and service within 3 departments of EAN Holdings. Extremely Organized Excellent work ethic Enthusiastic yet professional demeanor Strong conflict resolution skills Consistently meet goals Excellent time management skills Sales Associate of the Year Award Fluent in Spanish
04/2014 to Current
Enterprise Regional Account ManagerEAN HOLDING. LLC － El Paso, TX
Effectively managed a high-volume of inbound and outbound customer calls.
Addressed and resolved customer product complaints empathetically and professionally.
Defused volatile customer situations calmly and courteously.
Met or exceeded service and quality standards every review period.
Member of Executive Management Team.
Developed department\'s first independent dealer direct sales position which resulted in 23% increase in sales and 30% increase in dealer sold to growth.
Built strategic alliances withIndependent Dealershipsthat resulted in150+ new accounts.
Defined strategy and business plan forlease and damaged inventorysalesfor theregion.
04/2012 to 04/2014
Sales & Finance Manager
Enterprise Car Sales Albuquerque, NM Supported the sales team in writing proposals and closing contracts.
Supervised a sales force of 30 sales associates and maintaince workers.
Trained all incoming sales team members.
Approved all sales staff budget expenditures.
Developed Weekly, Monthly and annual sales goals for sales team and helped them achieve these.
Developed a comprehensive training program for new sales associates.
Attended sales training camp and brought best practices leadership back to the company.
Set record for most sales in a month 4 times in first year as sales manager.
Quoted prices, credit terms and other bid specifications.
Built relationships with customers andcredit unionsto promote long term business growth.
Exceeded team sales goals by 20%.
05/2011 to 10/2012
Asst. Manager/ Branch ManagerEnterprise Rent-A-Car － El Paso, TX
Promoted to Management within 6 months of hire date.
Assigned employees to specific duties to best meet the needs of the Branch and most effectively get customers in and out of their rental cars.
Create staff scheduling Perform HR duties to include: recruiting, conducting interviews, performance reviews, write ups, and other disciplinary actions.
Hired, trained and evaluated personnel in sales and marketing.
Scheduled and led weekly branch meetings for all employees.
Increased profits through effective sales training and troubleshooting profit loss areas.
Reported to the area manager regarding all store and staff issues.
Trained and developed assistant managers.
effectively train new associates on rental system and key sales tactics.
Increased additional revenue by 150% in less than1 year.
Doubled the branches rental fleet in first year.
Created friendly, competitive sales culture that increased sales and customer service, as well as work place moral.
average 95% on ESQI for customer service.
12/2010 to 05/2011
Manager TraineeEnterprise Rent-A-Car － El Paso, TX
Greeted customers entering the store to ascertain what each customer wanted or needed.
Described products to customers and accurately explained in detail contact and car condition.
Provided an elevated customer experience to generate a loyal clientèle.
Answered product questions with up-to-date knowledge of sales and store promotions.
Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
Developed reputation as an efficient service provider with high levels of sales.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Selected to attend VIP events for performers\' who exceeded monthly sales and service score goals every month.
Promoted to Management Assistant in 3 months.
Education and Training
Bachelor of Science: Psychology Speech and Communication, Sociology and PsychologyWestern New Mexico University － Silver City, NMPsychology Speech and Communication, Sociology and Psychology
business plan, addressing customer concerns, direct sales, Sales, sales manager, sales training, scheduling